1994 Chevrolet Lumina Owner's Manual - Page 234

Customer Assistance Information GM Participation in BBB AUTO LINE Alternative Resolution Program* (CONT.) We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt to resolve the complaint serving as an intermediary between you and Chevrolet. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may presenttheir case to an impartial third-party arbitrator. rn REPORTING SAFETY DEFECTS'TO THE UNITED STATES GOVERNMENT T contact NHTSA, you may either call o .he Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 If you believe that your vehicle has a defect which could cause a crash or could You can also obtain other information cause injury or death, you should about motor vehicle safety from the immediately inform the National Hotline. Highway Traffic Safety Administration (NHTSA), in addition to notifying rn REPORTING SAFETY General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of The arbitrator will make a decision which vehicles, it may order a recall and remedy you may accept or reject. If you accept campaign. However, NHTSA cannot the decision, GM willbe bound by that become involved in individual problems decision. The entire dispute resolution between you, your dealer, or General procedure should ordinarily take about forty days from the time you file a claim Motors. until a decision is made. Some state laws may require you to use this program before filing a claim with a state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5100 or the Chevrolet Customer Assistance Center at 1-800-222- 1020. DEFECTS TO THE CANADIAN GOVERNMENT [f you live in Canada, and you believe that your vehicle has a safety defect, you should immediately notify Transport Canada, in addition to notifying General Motors of Canada Limited. You may write to: Transport Canada Box 8880 Ottawa, Ontario K1G 352 . .232