1994 Chevrolet S10 Pickup Owner's Manual - Page 318
1994 Chevrolet S10 Pickup Manual
Page 318 highlights
To file a claim, you will be asked to provide your name and address, your vehicle identification number (VIN), and a statement of the natureof your complaint. Eligibility is limited vehicle age and mileage, and other by factors. We prefer you utilize the customer satisfaction procedure before you resort to AUTO LINE, but you may contact theBBB at any time.The BBB will attempt to resolve the complaint serving as an intermediary between you and Chevrolet. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept the decision, GM will be bound bythat decision. The entire dispute resolution procedure should ordinarily take about forty days from the time you file a claim until a decision made. is Some state laws may require you to use this program before filing a claim with a state-run arbitration program or in the courts. For further information, contact the BBB 1-800-955-5 100 or the Chevrolet at Customer Assistance Center 1-800-222-1020. at REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has defect which could cause a crash or a could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, may open an investigation, and if it it finds that a safety defect exists a groupof vehicles, it may order a recall in and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer,General Motors. or To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the War- npton, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other infon tion about motor vehicle safety from the Hotline.