2003 Chevrolet Tahoe Owner's Manual - Page 485

Customer Assistance Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, anyconcernsWeencourageyou to call the toll-free number in order to with the sales transaction or the operation of your give your inquiry prompt attention. Please have the vehicle will be resolved by your dealer's sales or service following information available to give the Customer departments. Sometimes, however, despite the best Assistance Representative: intentions of all concerned, misunderstandings can Vehicle Identification Number (This is available from occur. If your concern has not been resolved to your the vehicle registration or title, or the plate at the satisfaction, the following steps should be taken: top left of the instrument panel and visible through the windshield.) STEP ONE: Discuss your concern with a member or dealership management. Normally, concerns can Dealership nameand location be quickly resolved at that level. If the matter has Vehicle delivery date and present mileage already been reviewed with the sales, service or parts manager, contact the owner of the dealership or When contacting Chevrolet, please remember that your the general manager. concern will likely be resolved at a dealer's facility. That is why we suggest you follow Step One first if you have a concern. STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Chevrolet Customer Assistance Center by calling 1-800-222-1 020. In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854(French). 7-2