2002 Ford Focus Owner Guide 4th Printing - Page 216

Roadside Emergencies GETTING ROADSIDE ASSISTANCE To fully assist you should you have a vehicle concern, Ford offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • 24Ćhours, seven days a week • for the Basic warranty period (Canada) or New Vehicle Limited Warranty period (U.S.) of three years or 60,000 km (36,000 miles), whichever comes first on Ford and Mercury vehicles, and four years or 80,000 km (50,000 miles) on Lincoln vehicles. Roadside assistance will cover • changing a flat tire • jumpĆstarts • lockĆout assistance • limited fuel delivery* • towing of your disabled vehicle to the nearest Ford Motor Company dealership, or your selling dealer if within 25 kms (15.5 miles) of the nearest Ford Motor Company dealership (one tow per disablement). Even nonĆwarranty related tows, like accidents or getting stuck in the mud or snow, are covered (some exclusions apply, such as impound towing or repossession). * Canadian customers refer to your Roadside Assistance supplement for exact fuel amounts. Using roadside assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. In the United States, this card is found in the Owner Guide portfolio in the glove compartment in Ford vehicles and is mailed to you if you own a Mercury or Lincoln. In Canada, it's found in the Roadside Assistance book in the glove compartment. U.S. Ford or Mercury vehicle customers who require roadside assistance, call 1Ć800Ć241Ć3673; Lincoln vehicle customers call 1Ć800Ć521Ć4140. Canadian customers who require roadside assistance call 1Ć800Ć665Ć2006. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount. To obtain reimbursement information, U.S. Ford or Mercury vehicle customers call 1-800-241-3673; Lincoln customers call 1-800-521-4140. Canadian customers who need to obtain reimbursement information call 1-800-665-2006. 216