2002 Ford Focus Owner Guide 4th Printing - Page 247

Customer Assistance Board membership The Board consists of: • three consumer representatives • a Ford or LincolnĆMercury dealership representative Consumer candidates for Board membership are recruited and trained by an independent consulting firm. The dealership Board member is chosen from Ford and LincolnĆMercury dealership management, recognized for their business leadership qualities. What the Board needs To have your case reviewed you must complete the application in the DSB brochure and mail it to the address provided on the application form. Your application is reviewed and, if it is determined to be eligible, you will receive an acknowledgement indicating: • the file number assigned to your application • the tollĆfree phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative will be asked to submit statements. To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case • the year, make, model, and Vehicle Identification Number (VIN) listed on your vehicle ownership license • the date of repair(s) and mileage at the time of occurrence(s) • the current mileage • the name of the dealer(s) who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken by the dealer(s) and Ford Motor Company • the names (if known) of all the people you contacted at the dealership(s) • a description of the action you expect to resolve your concern You will receive a letter of explanation if your application does not qualify for Board review. 247