2002 Ford Focus Owner Guide 4th Printing - Page 246

Customer Assistance THE DISPUTE SETTLEMENT BOARD (U.S. only) The Dispute Settlement Board (DSB) is • an independent, thirdĆparty arbitration program for warranty disputes • available free to owners and lessees of qualifying Ford Motor Company vehicles NOTE: The Dispute Settlement Board may not be available in all states: Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to discontinue this service without notice and without incurring obligations per applicable state law. What kinds of cases does the Board review? Unresolved warranty repair concerns or vehicle performance as designed concerns on Ford, Mercury and Lincoln cars and Ford, Mercury and Lincoln light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a nonĆFord product • a nonĆFord dealership • sales disputes between customer and dealer except those associated with warranty repairs or concerns with the vehicle's performance as designed • a request for reimbursement of consequential expenses unless a service or product concern is being reviewed • items not covered by the New Vehicle Limited Warranty (including maintenance and wear items) • alleged personal injury/property damage claims • cases currently in litigation • vehicles not used primarily for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review comercial vehicles). • vehicles with nonĆU.S. warranties Concerns are ineligible for review if the New Vehicle Limited Warranty has expired at receipt of your application and in certain states eligibility is dependent upon the customer's possession of the vehicle. Eligibility may differ according to state law. For example see the unique brochures for California, West Virginia, Georgia and Wisconsin purchasers/lessees. 246