2002 Ford Focus Owner Guide 4th Printing - Page 248

Customer Assistance Oral presentations If you would like to make an oral presentation indicate YES to question #6 on the application. While it is your right to make an oral presentation before the Board, this is not a requirement and the Board will decide the case whether or not an oral presentation is made. Oral presentation may be requested by the Board as well. Making a decision Board members review all available information related to each complaint, including oral presentations, and arrive at a fair and impartial decision. Every effort is made to decide the case within 40 days of the date that all requested information is received by the Board. Since the Board generally meets once a month, it may take longer for the Board can consider some cases. After a case is reviewed, the Board mails you a decision letter and a form on which to accept or reject the Board's decision. The decisions of the Board are binding on Ford (and, in some cases, on the dealer) but not on consumers who are free to pursue other remedies available to them under state or federal law. To request a DSB brochure/application For a brochure/application, speak to your dealer or write/call to the Board at the following address/phone number: Dispute Settlement Board P.O. Box 5120 Southfield, MI 48086Ć5120 1Ć800Ć428Ć3718 You may also contact the North American Customer Assistance Center at 1Ć800Ć392Ć3673 (Ford). TDD for the hearing impaired: 1Ć800Ć232Ć5952 or by writing to the Center at the following address: Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive P.O. Box 6248 Dearborn, Michigan 48121 248