2002 Ford Focus Owner Guide 4th Printing - Page 244

Customer Assistance • The date of vehicle purchase • The current odometer reading • The vehicle identification number (VIN) If you still have a complaint involving a warranty dispute, you may wish to contact the Dispute Settlement Board (U.S.) or the Mediation/Arbitration Program (Canada). In the United States, a warranty dispute must be submitted to the Dispute Settlement Board before taking action under the MagnusonĆMoss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the MagnusonĆMoss Warranty Act or state replacement or repurchase laws. 244