2002 Ford Focus Owner Guide 4th Printing - Page 243

Customer Assistance GETTING THE SERVICE YOU NEED At home Ford Motor Company and Ford of Canada have authorized dealerships to service your vehicle. When you need warranty repairs your selling dealer would like you to return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized for warranty repairs. Certain warranty repairs require special training though, so not all dealers are authorized to perform all warranty repairs. That means that depending on the warranty repair needed, the vehicle may need to be taken to another dealer. If a particular dealership can not assist you, then contact the Customer Assistance Center. If you are not satisfied with the service you receive at the dealership, contact your Service Advisor for assistance. If the concern or injury remains unresolved, speak with the service manager. If you are still not satisfied, speak with the owner or general manager of the dealership. In most cases, your concern will be resolved at this level. Ford Motor Company and Ford of Canada dealerships also carry genuine Ford parts and accessories, providing you with original equipment reliability. Away from home If you are away from home when your vehicle needs service, or if you need more help than the dealership could provide after following the steps described above, contact the Ford Customer Assistance Center to find an authorized dealership to help you in the United States Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive P.O. Box 6248 Dearborn, Michigan 48121 1Ć800Ć392Ć3673 (FORD) (TDD for the hearing impaired: 1Ć800Ć232Ć5952) In Canada: Customer Assistance Centre Ford Motor Company of Canada, Limited P.O. Box 2000 Oakville, Ontario L6J 5E4 1Ć800Ć565Ć3673 (FORD) Please have the following information available when contacting Ford Customer Assistance: • Your telephone number (home and business) • The name of the dealer and the city where the dealership is located • The year and make of your vehicle 243