1994 Pontiac Bonneville Owner's Manual - Page 267

Customer Assistance Information STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership or the General Manager. STEP TWO -- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Pontiac Customer Assistance Center by calling 1-800-PM CARES. In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (Engiish) or 1-800-263-7854(French). For prompt assistance, please have the following informationavailable to give the Customer Assistance Representative: 0 Your name, address, home and business telephotie numbers Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the left top of the instrument panel and visible through the windshield.) Dealership nameandlocation Vehicle delivery date and present mileage Nature of concern 0 1 Customer Satisfaction Procedure 0 0 'our satisfaction and goodwill are nportant to your dealer and Pontiac. iormally, any hncern with the sales .ansaction or the operation of your ehicle will be resolved by your dealer's )ales orService Departments. ometimes, however, despite the best -dentions of all concerned, lisunderstandings can occur. If your oncern has not been resolved to your atisfaction, the following steps should be iken: 0 In Mexico, call (525) 254-3777 . In Puerto Kico or U.S. Virgin Islands, call 1-809-763- 1315. In all other overseas locations, contact GM North American Export Sales in Canada by calling 1-905-644-4112. .266