Brother International DCP-J152W Basic Users Guide - Page 53

Stop/Exit, Error Message, Cause, Action, Cannot Detect, Cannot Print, Replace Ink, Cover is Open

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Troubleshooting Error Message Cause Action Cannot Detect You installed a new ink cartridge too quickly and the machine did not detect it. An ink cartridge is not installed correctly. Take out the new ink cartridge and reinstall it slowly and firmly until it latches. (See Replacing the ink cartridges on page 32.) If you are not using Genuine Brother Innobella™ ink, the machine may not detect the ink cartridge. Use a new Genuine Brother Innobella™ Ink Cartridge. If the error is not cleared, call Brother Customer Service. The ink cartridge must be replaced. Replace the ink cartridge with a new, genuine Brother ink cartridge. A used ink cartridge was reinstalled. Remove the used ink cartridge and install a new one. The new ink cartridge has an air bubble. Slowly turn the ink cartridge so that the ink supply port is pointing downward, and then reinstall the cartridge. Cannot Detect Ink If you are not using Genuine Brother Use a new Genuine Brother Innobella™ ink, the machine may not Innobella™ Ink Cartridge. If the error detect the ink volume. is not cleared, call Brother Customer Service. B Cannot Print One or more of the ink cartridges Replace the ink cartridges. (See Replace Ink have reached the end of their life. The Replacing the ink cartridges machine will stop all print operations. on page 32.) Cover is Open The scanner cover is not locked in the Lift the scanner cover, and then close closed position. it again. Make sure the USB cable (if used) has been guided correctly through the cable channel and out the back of the machine. The ink cartridge cover is not locked Firmly close the ink cartridge cover in the closed position. until it locks into place. Data Remaining Print data is left in the machine's memory. Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again. High Temperature The room temperature is too high. After cooling the room, allow the machine to cool down to room temperature. Try again when the machine has cooled down. 41

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Troubleshooting
41
B
Cannot Detect
You installed a new ink cartridge too
quickly and the machine did not
detect it.
Take out the new ink cartridge and
reinstall it slowly and firmly until it
latches. (See
Replacing the ink
cartridges
on page 32.)
An ink cartridge is not installed
correctly.
If you are not using Genuine Brother
Innobella™ ink, the machine may not
detect the ink cartridge.
Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.
The ink cartridge must be replaced.
Replace the ink cartridge with a new,
genuine Brother ink cartridge.
A used ink cartridge was reinstalled.
Remove the used ink cartridge and
install a new one.
The new ink cartridge has an air
bubble.
Slowly turn the ink cartridge so that
the ink supply port is pointing
downward, and then reinstall the
cartridge.
Cannot Detect Ink
If you are not using Genuine Brother
Innobella™ ink, the machine may not
detect the ink volume.
Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.
Cannot Print
Replace Ink
One or more of the ink cartridges
have reached the end of their life. The
machine will stop all print operations.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 32.)
Cover is Open
The scanner cover is not locked in the
closed position.
Lift the scanner cover, and then close
it again.
Make sure the USB cable (if used)
has been guided correctly through the
cable channel and out the back of the
machine.
The ink cartridge cover is not locked
in the closed position.
Firmly close the ink cartridge cover
until it locks into place.
Data Remaining
Print data is left in the machine's
memory.
Press
Stop/Exit
. The machine will
cancel the job and clear it from the
memory. Try to print again.
High Temperature
The room temperature is too high.
After cooling the room, allow the
machine to cool down to room
temperature. Try again when the
machine has cooled down.
Error Message
Cause
Action