Brother International DCP-J152W Basic Users Guide - Page 65

If you are having difficulty with your machine, BNOTE

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Troubleshooting If you are having difficulty with your machine B NOTE • For technical help, you must call the country where you bought the machine. Calls must be made from within that country. • If you think there is a problem with your machine, check the following chart and follow the troubleshooting tips. You can correct most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. Printing Difficulties Difficulty No printout. Suggestions Check that the correct printer driver has been installed and chosen. Check to see if the LCD is displaying an error message. (See Error and maintenance messages on page 40.) Make sure that the machine is online. B (Windows® XP and Windows Server® 2003) Click Start/Printers and Faxes. Right-click Brother DCP-XXXX Printer (where XXXX is your model name). If the printer is offline, it will display Use Printer Online. Select this option to enable the printer. (Windows Vista® and Windows Server® 2008) Click /Control Panel/Hardware and Sound/Printers. Right-click Brother DCP-XXXX Printer (where XXXX is your model name). If the printer is offline, it will show Use Printer Online. Select this option to enable the printer. (Windows® 7 and Windows Server® 2008 R2) Click /Devices and Printers. Right-click Brother DCP-XXXX Printer (where XXXX is your model name) and choose See what's printing. Click Printer and make sure that Use Printer Offline is unchecked. (Windows® 8 and Windows Server® 2012) Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings, and then click Control Panel. In the Hardware and Sound (Hardware) group, click View devices and printers. Right-click Brother DCP-XXXX Printer (where XXXX is your model name) and select See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure that Use Printer Offline is not selected. One or more ink cartridges have reached the end of their life. (See Replacing the ink cartridges on page 32.) 53

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Troubleshooting
53
B
If you are having difficulty with your machine
B
NOTE
•
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
•
If you think there is a problem with your machine, check the following chart and follow the
troubleshooting tips. You can correct most problems by yourself.
•
If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
.
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
Printing Difficulties
Difficulty
Suggestions
No printout.
Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is displaying an error message.
(See
Error and maintenance messages
on page 40.)
Make sure that the machine is online.
(Windows
®
XP and Windows Server
®
2003)
Click
Start
/
Printers and Faxes
. Right-click
Brother DCP-XXXX Printer
(where
XXXX is your model name). If the printer is offline, it will display
Use Printer Online
. Select this option to enable the printer.
(Windows Vista
®
and Windows Server
®
2008)
Click
Control Panel
/
Hardware and Sound
/
Printers
. Right-click
Brother DCP-XXXX Printer
(where XXXX is your model name). If the printer is
offline, it will show
Use Printer Online
. Select this option to enable the printer.
(Windows
®
7 and Windows Server
®
2008 R2)
Click
Devices and Printers
. Right-click
Brother DCP-XXXX Printer
(where
XXXX is your model name) and choose
See what’s printing
. Click
Printer
and
make sure that
Use Printer Offline
is unchecked.
(Windows
®
8 and Windows Server
®
2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click
Settings
, and then click
Control Panel
. In the
Hardware and Sound
(Hardware) group, click
View devices and printers
.
Right-click
Brother DCP-XXXX Printer
(where XXXX is your model name) and
select
See what’s printing
. If printer driver options appear, select your printer
driver. Click
Printer
in the menu bar and make sure that
Use Printer Offline
is not
selected.
One or more ink cartridges have reached the end of their life.
(See
Replacing the ink cartridges
on page 32.)