Brother International DCP-J152W Basic Users Guide - Page 69

Troubleshooting Paper Handling Difficulties (continued) Difficulties Machine feeds multiple pages. There is a paper jam. Paper jam reoccurs. The paper jams when you use 2-sided print. Suggestions Do the following: (See Loading paper and other print media on page 10.)  Make sure the paper is loaded correctly in the paper tray.  Remove all the paper from the tray and fan the stack of paper well, then put it back in the tray.  Make sure you do not push the paper in too far. Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam on page 45.) Make sure the Base Pad in the paper tray is not dirty. (See Advanced User's Guide: Cleaning the paper pick-up rollers.) See Printer jam or paper jam on page 45. Make sure the paper guides are set to the correct paper size. Do not extend the paper tray when you load A5 or smaller size paper. If there is a repeat paper jam, a small piece of paper may be stuck in the machine. Make sure paper is not still jammed in the machine. (See Additional paper jam clear operations on page 48.) Use one of the jam prevention settings, 2-sided1 or 2-sided2. For printing For more information, see Software and Network User's Guide: Prevent Smudged Printouts and Paper Jams When Printing on Both Sides of the Paper (Windows®) B or Prevent Smudged Printouts and Paper Jams When Printing on Both Sides of the Paper (Macintosh). If paper jams occur often during 2-sided printing, the paper feed rollers may be stained with ink. Clean the paper feed rollers. (See Advanced User's Guide: Cleaning the paper feed rollers.) Copying Difficulties Difficulty Suggestions Black marks or spots appear in copies. Black marks or spots on copies are typically caused by dirt or correction fluid on the scanner glass. Clean the scanner glass and white plastic above it. (See Cleaning the scanner on page 35.) Copies are blank. Make sure you are loading the document correctly. (See Loading documents on page 20.) Fit to Page does not work correctly. Make sure the document is not skewed on the scanner glass. Reposition the document and try again. Scanning Difficulties Difficulty TWAIN or WIA errors appear when starting to scan. (Windows®) TWAIN or ICA errors appear when starting to scan. (Macintosh) Suggestions Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application. Make sure the Brother TWAIN driver is chosen as the primary source. You can also scan documents using the ICA Scanner Driver. For more information, see Software and Network User's Guide: Scan Using Apple Image Capture (ICA Driver). 57