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Brother International MFC-J4510DW Users Manual Basic - English - Page 103

B Troubleshooting, Identifying your problem

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B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Identifying your problem B First, check the following.  The machine's power cord is connected properly and the machine's power switch is turned on.  All of the protective parts have been removed.  Paper is inserted properly in the paper tray.  The interface cables are securely connected to the machine and the computer, or the wireless connection is set up on both the machine and your computer.  Touchscreen Messages (See Error and maintenance messages on page 91.) If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below. Paper handling and Printing problems:  Printing Difficulties on page 110  Print Quality Difficulties on page 111  Paper Handling Difficulties on page 113  Printing Received Faxes on page 114 B Telephone and Fax problems:  Telephone Line or Connections on page 115  Handling Incoming Calls on page 118  Receiving Faxes on page 116  Sending Faxes on page 117 Copying problems:  Copying Difficulties on page 119 89

Section	Page
Basic User’s Guide MFC-J4510DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Accessories and Supplies	5
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	7
User's Guides and where do I find them?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	16
Viewing User’s Guides	16
(Windows®)	16
(Macintosh)	16
How to find Scanning instructions	17
How to find Network setup instructions	17
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
3.7\	22
Setting the Ready screen	25
Basic Operations	26
Shortcut Settings	27
Adding Copy Shortcuts	27
Adding Fax Shortcuts	27
Adding Scan Shortcuts	28
Adding Web Connect Shortcuts	30
Changing Shortcuts	31
Editing Shortcut Names	31
Deleting Shortcuts	31
Recalling Shortcuts	31
2 Loading paper	32
Loading paper and other print media	32
Loading paper in paper tray	32
Loading smaller paper (Photo, Photo L and envelopes)	35
About envelopes	35
Loading envelopes	36
Loading Photo and Photo L paper	38
Loading paper in the manual feed slot	39
Unprintable area	43
Paper settings	44
Paper Size and Type	44
Paper Type	44
Paper Size	44
Acceptable paper and other print media	45
Recommended print media	45
Handling and using print media	45
Paper capacity of the output paper tray cover	46
Choosing the right print media	47
Paper type and size for each operation	47
Paper orientation and capacity of the paper trays	48
Paper orientation using User Defined as the Paper Size in the printer driver	49
Paper weight and thickness	49
3 Loading documents	50
How to load documents	50
Using the ADF	50
Document Sizes and Weights	50
How to load documents	50
Using the scanner glass	51
Document Sizes Supported	51
How to load documents	51
Unscannable area	52
4 Sending a fax	53
How to send a fax	53
Stop faxing	55
Setting scanner glass size for faxing	55
Color fax transmission	55
Canceling a fax in progress	55
How to preview an outgoing fax	56
Transmission Verification Report	57
5 Receiving a fax	58
Receive Modes	58
Choose the correct Receive Mode	58
Using Receive Modes	60
Fax Only	60
Fax/Tel	60
Manual	60
External TAD	60
Receive Mode settings	61
Ring Delay	61
F/T Ring Time (Fax/Tel mode only)	61
Easy Receive	62
If Easy Receive is On:	62
If Easy Receive is Off:	62
Fax Preview (Black & White only)	63
How to preview a received fax	63
Setting Fax Preview	63
Using Fax Preview	63
How to print a fax	64
How to print all faxes in the list	65
How to delete all faxes in the list	65
Turning off Fax Preview	65
6 Telephone services and external devices	66
Telephone services	66
Voice Mail	66
Distinctive Ring	67
What does your telephone company's “Distinctive Ring” do?	67
What does Brother's “Distinctive Ring” do?	67
Do you have Voice Mail?	67
Before you choose the ring pattern to register	67
Registering the Distinctive Ring pattern	68
Turning off Distinctive Ring	69
Connecting an external TAD (telephone answering device)	69
Connections	70
Recording an outgoing message (OGM) on the external TAD	71
Multi-line connections (PBX)	72
External and extension telephones	72
Connecting an external or extension telephone	72
Using external and extension telephones	73
If you answer a call and no one is on the line:	73
Using a non-Brother cordless external telephone	73
Using remote codes	73
Fax Receive Code	73
Telephone Answer Code	73
Changing the remote codes	74
7 Dialing and storing numbers	75
How to dial	75
Manual dialing	75
Dialing from the Address Book	75
Fax Redial	76
Storing numbers	76
Storing a pause	76
Storing Address Book numbers	76
Changing Address Book names or numbers	77
8 Making copies	78
How to copy	78
Stop copying	78
Copy preset settings	79
Copy options	80
Paper Type	80
Paper Size	81
9 PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive	82
PhotoCapture Center™ operations (PHOTO mode)	82
Using a memory card or USB Flash memory drive	82
Getting started	83
Print Images	85
View Photos	85
PhotoCapture Center™ print settings	86
How to scan to a memory card or USB Flash memory drive	86
10 How to print from a computer	88
Printing a document	88
11 How to scan to a computer	89
Before scanning	89
Scanning a document as a PDF file using ControlCenter4 (Windows®)	90
How to change the machine’s SCAN mode settings for PDF scanning	93
How to scan a document as a PDF file using the Touchscreen	94
A Routine maintenance	96
Replacing the ink cartridges	96
Cleaning and checking the machine	99
Cleaning the scanner	99
Cleaning the print head	100
Checking the print quality	100
Checking the print alignment	102
B Troubleshooting	103
Identifying your problem	103
Error and maintenance messages	105
Error animation	114
Transferring your faxes or Fax Journal report	114
Transferring faxes to another fax machine	114
Transferring faxes to your PC	114
Transferring the Fax Journal report to another fax machine	115
Document jam	115
Document is jammed in the top of the ADF unit	115
Document is jammed inside the ADF unit	116
Removing small documents jammed in the ADF	116
Printer jam or paper jam	117
Paper is jammed in the front of the machine	117
Paper is jammed in the back of the machine	118
Paper is jammed in the front and back of the machine	119
Additional paper jam clear operations	121
If you are having difficulty with your machine	123
Dial Tone	136
Telephone line interference / VoIP	136
Machine Information	137
Checking the serial number	137
Reset functions	137
How to reset the machine	137
C Settings and features tables	138
Using the Settings Tables	138
Memory Storage	138
Settings tables	139
Features tables	154
Entering Text	177
Inserting spaces	177
Making corrections	177
D Specifications	178
General	178
Print media	180
Fax	182
Copy	183
PhotoCapture Center™	184
PictBridge	185
Scanner	186
Printer	187
Interfaces	188
Network	188
Computer requirements	189
Consumable items	190
Index	191