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Brother International MFC-J4510DW Users Manual Basic - English - Page 106

Cannot Detect, Volume, Cannot Print, Replace ink., Comm.Error, Connection Fail, Cover is Open. - data remaining in memory

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Error Message Cannot Detect Cannot Detect Ink Volume Cannot Print Replace ink. Comm.Error Connection Fail Cover is Open. Data Remaining in Memory Disconnected Cause You installed a new ink cartridge too quickly and the machine did not detect it. An ink cartridge is not installed properly. If you are not using Genuine Brother Innobella™ ink, the machine may not detect the ink cartridge. If you are not using Genuine Brother Innobella™ ink, the machine may not detect the ink volume. One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations. While memory is available, black & white faxes will be stored in the memory. If a sending machine has a color fax, the machine's "handshake" will ask that the fax be sent as black & white. If the sending machine has the ability to convert it, the color fax will be stored in the memory as a black & white fax. Poor telephone line quality caused a communication error. You tried to poll a fax machine that is not in Polled Waiting mode. The scanner cover is not completely closed. The ink cartridge cover is not completely closed. Print data is left in the machine's memory. The other person or other person's fax machine stopped the call. Action Take out the new ink cartridge and re-install it slowly until it latches. (See Replacing the ink cartridges on page 82.) Use a new Genuine Brother Innobella™ Ink Cartridge. If the error is not cleared, call Brother Customer Service. Use a new Genuine Brother Innobella™ Ink Cartridge. If the error is not cleared, call Brother Customer Service. Replace the ink cartridges. (See Replacing the ink cartridges on page 82.) Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. Check the other fax machine's polling setup. Lift the scanner cover and then close it again. Firmly close the ink cartridge cover until it clicks. Press . The machine will cancel the job and clear it from the memory. Try to print again. Try to send or receive again. If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP). (See Telephone line interference / VoIP on page 122.) 92

Section	Page
Basic User’s Guide MFC-J4510DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Accessories and Supplies	5
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	7
User's Guides and where do I find them?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	16
Viewing User’s Guides	16
(Windows®)	16
(Macintosh)	16
How to find Scanning instructions	17
How to find Network setup instructions	17
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
3.7\	22
Setting the Ready screen	25
Basic Operations	26
Shortcut Settings	27
Adding Copy Shortcuts	27
Adding Fax Shortcuts	27
Adding Scan Shortcuts	28
Adding Web Connect Shortcuts	30
Changing Shortcuts	31
Editing Shortcut Names	31
Deleting Shortcuts	31
Recalling Shortcuts	31
2 Loading paper	32
Loading paper and other print media	32
Loading paper in paper tray	32
Loading smaller paper (Photo, Photo L and envelopes)	35
About envelopes	35
Loading envelopes	36
Loading Photo and Photo L paper	38
Loading paper in the manual feed slot	39
Unprintable area	43
Paper settings	44
Paper Size and Type	44
Paper Type	44
Paper Size	44
Acceptable paper and other print media	45
Recommended print media	45
Handling and using print media	45
Paper capacity of the output paper tray cover	46
Choosing the right print media	47
Paper type and size for each operation	47
Paper orientation and capacity of the paper trays	48
Paper orientation using User Defined as the Paper Size in the printer driver	49
Paper weight and thickness	49
3 Loading documents	50
How to load documents	50
Using the ADF	50
Document Sizes and Weights	50
How to load documents	50
Using the scanner glass	51
Document Sizes Supported	51
How to load documents	51
Unscannable area	52
4 Sending a fax	53
How to send a fax	53
Stop faxing	55
Setting scanner glass size for faxing	55
Color fax transmission	55
Canceling a fax in progress	55
How to preview an outgoing fax	56
Transmission Verification Report	57
5 Receiving a fax	58
Receive Modes	58
Choose the correct Receive Mode	58
Using Receive Modes	60
Fax Only	60
Fax/Tel	60
Manual	60
External TAD	60
Receive Mode settings	61
Ring Delay	61
F/T Ring Time (Fax/Tel mode only)	61
Easy Receive	62
If Easy Receive is On:	62
If Easy Receive is Off:	62
Fax Preview (Black & White only)	63
How to preview a received fax	63
Setting Fax Preview	63
Using Fax Preview	63
How to print a fax	64
How to print all faxes in the list	65
How to delete all faxes in the list	65
Turning off Fax Preview	65
6 Telephone services and external devices	66
Telephone services	66
Voice Mail	66
Distinctive Ring	67
What does your telephone company's “Distinctive Ring” do?	67
What does Brother's “Distinctive Ring” do?	67
Do you have Voice Mail?	67
Before you choose the ring pattern to register	67
Registering the Distinctive Ring pattern	68
Turning off Distinctive Ring	69
Connecting an external TAD (telephone answering device)	69
Connections	70
Recording an outgoing message (OGM) on the external TAD	71
Multi-line connections (PBX)	72
External and extension telephones	72
Connecting an external or extension telephone	72
Using external and extension telephones	73
If you answer a call and no one is on the line:	73
Using a non-Brother cordless external telephone	73
Using remote codes	73
Fax Receive Code	73
Telephone Answer Code	73
Changing the remote codes	74
7 Dialing and storing numbers	75
How to dial	75
Manual dialing	75
Dialing from the Address Book	75
Fax Redial	76
Storing numbers	76
Storing a pause	76
Storing Address Book numbers	76
Changing Address Book names or numbers	77
8 Making copies	78
How to copy	78
Stop copying	78
Copy preset settings	79
Copy options	80
Paper Type	80
Paper Size	81
9 PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive	82
PhotoCapture Center™ operations (PHOTO mode)	82
Using a memory card or USB Flash memory drive	82
Getting started	83
Print Images	85
View Photos	85
PhotoCapture Center™ print settings	86
How to scan to a memory card or USB Flash memory drive	86
10 How to print from a computer	88
Printing a document	88
11 How to scan to a computer	89
Before scanning	89
Scanning a document as a PDF file using ControlCenter4 (Windows®)	90
How to change the machine’s SCAN mode settings for PDF scanning	93
How to scan a document as a PDF file using the Touchscreen	94
A Routine maintenance	96
Replacing the ink cartridges	96
Cleaning and checking the machine	99
Cleaning the scanner	99
Cleaning the print head	100
Checking the print quality	100
Checking the print alignment	102
B Troubleshooting	103
Identifying your problem	103
Error and maintenance messages	105
Error animation	114
Transferring your faxes or Fax Journal report	114
Transferring faxes to another fax machine	114
Transferring faxes to your PC	114
Transferring the Fax Journal report to another fax machine	115
Document jam	115
Document is jammed in the top of the ADF unit	115
Document is jammed inside the ADF unit	116
Removing small documents jammed in the ADF	116
Printer jam or paper jam	117
Paper is jammed in the front of the machine	117
Paper is jammed in the back of the machine	118
Paper is jammed in the front and back of the machine	119
Additional paper jam clear operations	121
If you are having difficulty with your machine	123
Dial Tone	136
Telephone line interference / VoIP	136
Machine Information	137
Checking the serial number	137
Reset functions	137
How to reset the machine	137
C Settings and features tables	138
Using the Settings Tables	138
Memory Storage	138
Settings tables	139
Features tables	154
Entering Text	177
Inserting spaces	177
Making corrections	177
D Specifications	178
General	178
Print media	180
Fax	182
Copy	183
PhotoCapture Center™	184
PictBridge	185
Scanner	186
Printer	187
Interfaces	188
Network	188
Computer requirements	189
Consumable items	190
Index	191

Match case Limit results 1 per page

Cannot Detect

You installed a new ink cartridge too

quickly and the machine did not

detect it.

Take out the new ink cartridge and

re-install it slowly until it latches. (See

Replacing the ink cartridges

on page 82.)

An ink cartridge is not installed

properly.

If you are not using Genuine Brother

Innobella™ ink, the machine may not

detect the ink cartridge.

Use a new Genuine Brother

Innobella™ Ink Cartridge. If the error

is not cleared, call Brother Customer

Service.

Cannot Detect Ink

Volume

If you are not using Genuine Brother

Innobella™ ink, the machine may not

detect the ink volume.

Use a new Genuine Brother

Innobella™ Ink Cartridge. If the error

is not cleared, call Brother Customer

Service.

Cannot Print

Replace ink.

One or more of the ink cartridges

have reached the end of their life. The

machine will stop all print operations.

While memory is available, black &

white faxes will be stored in the

memory. If a sending machine has a

color fax, the machine's “handshake”

will ask that the fax be sent as black &

white. If the sending machine has the

ability to convert it, the color fax will

be stored in the memory as a black &

white fax.

Replace the ink cartridges. (See

Replacing the ink cartridges

on page 82.)

Comm.Error

Poor telephone line quality caused a

communication error.

Send the fax again or connect the

machine to another telephone line. If

the problem continues, call the

telephone company and ask them to

check your telephone line.

Connection Fail

You tried to poll a fax machine that is

not in Polled Waiting mode.

Check the other fax machine's polling

setup.

Cover is Open.

The scanner cover is not completely

closed.

Lift the scanner cover and then close

it again.

The ink cartridge cover is not

completely closed.

Firmly close the ink cartridge cover

until it clicks.

Data Remaining

in Memory

Print data is left in the machine's

memory.

Press

. The machine will cancel

the job and clear it from the memory.

Try to print again.

Disconnected

The other person or other person's

fax machine stopped the call.

Try to send or receive again.

If calls are stopped repeatedly and

you are using a VoIP (Voice over IP)

system, try changing the

Compatibility to Basic (for VoIP). (See

Telephone line interference / VoIP

on page 122.)

Error Message

Cause

Action