Canon imageCLASS D680 imageCLASS D680 Printer Guide - Page 95

Canon PC1200/iC D600/iR1200G], Canon CAPT USB Printer]

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Problem Cause Solution "File not found on CDROM" error when starting the CD-ROM Menu. The program is loaded from the hard disk drive. Remove the CDMENU.EXE file from your hard disk drive and restart the CDROM Menu program from the compact disc labeled "User Software". Cannot install CAPT USB class driver is not Perform the following steps. using USB port. properly installed. 1) Make sure the printer is connected to (Windows 98/Me/2000/ XP) your computer using a USB cable and the printer is turned on. 2) Open the System dialog box in the Control Panel.(In Windows XP*, click Performance and Maintenance in the Control Panel. Performance and Maintenance folder appears. Click See basic information about your computer. System Properties dialog box appears.) 3) Select [Device Manager] tab and double click [Universal Serial Bus Controllers]. For Windows 2000/XP, select [Hardware] 5 Troubleshooting tab and click [Device Manager] button. 4) Delete ONLY the following USB class drivers under [Universal Serial Bus Controller]; For Windows 98, select [Canon PC1200/ iC D600/iR1200G], For Windows Me, [Canon CAPT USB Printer], and click [Delete] button. For Windows 2000/XP, select [USB Printing Support] or [Canon CAPT USB Printer], and uninstall from the [Active] menu. In case the USB class driver is displayed under [Other device], select and delete ONLY one the following, depending on the OS you are using; [Canon PC1200/iC D600/iR1200G], [Canon CAPT USB Printer], or [Unknown]. 5) Close the Control Panel and unplug the USB cable. 6) Restart Windows 98/Me/2000/XP. * The procedure for Windows XP is given for Category View Mode. • Never delete other devices or device drivers. Windows may not operate properly. IMPORTANT 5-5

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5-5
5
Troubleshooting
“File not found on CD-
ROM” error when
starting the CD-ROM
Menu.
The program is loaded
from the hard disk
drive.
Remove the CDMENU.EXE file from
your hard disk drive and restart the CD-
ROM Menu program from the compact
disc labeled “User Software”.
Cannot install CAPT
using USB port.
(Windows 98/Me/2000/
XP)
USB class driver is not
properly installed.
Perform the following steps.
1) Make sure the printer is connected to
your computer using a USB cable and the
printer is turned on.
2) Open the
System
dialog box in the
Control Panel.(In Windows XP
*
, click
Performance and Maintenance
in the
Control Panel
.
Performance and
Maintenance
folder appears. Click
See
basic information about your computer
.
System Properties
dialog box appears.)
3) Select
[Device Manager]
tab and double
click
[Universal Serial Bus Controllers]
.
For Windows 2000/XP, select
[Hardware]
tab and click
[Device Manager]
button.
4) Delete ONLY the following USB class
drivers under
[Universal Serial Bus
Controller]
;
For Windows 98, select
[Canon PC1200/
iC D600/iR1200G]
, For Windows Me,
[Canon CAPT USB Printer]
, and click
[Delete]
button. For Windows 2000/XP,
select
[USB Printing Support]
or
[Canon
CAPT USB Printer]
, and uninstall from
the
[Active]
menu.
In case the USB class driver is displayed
under
[Other device]
, select and delete
ONLY one the following, depending on the
OS you are using;
[Canon PC1200/iC D600/iR1200G]
,
[Canon CAPT USB Printer]
, or
[Unknown]
.
5) Close the Control Panel and unplug the
USB cable.
6) Restart Windows 98/Me/2000/XP.
*
The procedure for Windows XP is given for Category View Mode.
IMPORTANT
•
Never delete other devices or device drivers. Windows may not operate properly.
Problem
Cause
Solution