Cisco WRP400-G1 Administration Guide - Page 168

Work Offline, Debug Server, syslog server, SIP Debug Option, Admin Login

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Page 168 highlights

Troubleshooting D Q. I'm trying to access the Configuration Utility, but I do not see the login screen. Instead, I see a screen saying, "404 Forbidden." If you are using Windows Explorer, perform the following steps until you see the Configuration Utility login screen (Mozilla requires similar steps). 1. Click File. Make sure Work Offline is NOT checked. 2. Press CTRL + F5. This is a hard refresh, which forces Windows Explorer to load new web pages, not cached ones. 3. Click Tools. Click Internet Options. Click the Security tab. Click the Default level button. Make sure the security level is Medium or lower. Then click the OK button. Q. How do I save the voice configuration for my WRP400? 1. Start Internet Explorer, connect to the Configuration Utility, and choose Voice > Admin Login. If prompted, enter the administrative login provided by the Service Provider. (The default username and password are both admin.) 2. Click the File menu, and then choose Save as > HTML to save all the Voice pages into one HTML file. This HTML file is helpful to provide to the support team when you have a problem or technical question. Q. How do I debug the WRP400? Is there a syslog? The WRP400 provides the option to send messages to both a syslog and debug server. The ports can be configured (by default the port is 514). 1. Make sure you do not have firewall running on your computer that could block port 514. 2. Start Internet Explorer, connect to the Configuration Utility, and choose Voice > Admin Login. If prompted, enter the administrative login provided by the Service Provider. (The default username and password are both admin.) 3. Under the Voice menu, set Debug Server as the IP address and port number of your syslog server. Note that this address has to be reachable from the WRP400. For example, if the WRP400 is at 192.168.15.1, reachable addresses are in the range of 192.168.15.x, for example 192.168.15.100:514. 4. Set Debug level to 3. You do not need to change the value of the syslog server parameter. 5. To capture SIP signaling messages, under the Line tab, set SIP Debug Option to Full. The file output is syslog..log (for the default port setting, syslog.514.log). Cisco Small Business WRP400 Administration Guide 166

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Troubleshooting
Cisco Small Business WRP400 Administration Guide
166
D
Q.
I’m trying to access the Configuration Utility, but I do not see the login
screen. Instead, I see a screen saying, “404 Forbidden.”
If you are using Windows Explorer, perform the following steps until you see the
Configuration Utility login screen (Mozilla requires similar steps).
1.
Click
File
. Make sure
Work Offline
is NOT checked.
2.
Press
CTRL + F5
. This is a hard refresh, which forces Windows Explorer to load
new web pages, not cached ones.
3.
Click
Tools
. Click
Internet Options
. Click the
Security
tab. Click the
Default
level
button. Make sure the security level is Medium or lower. Then click the
OK
button.
Q.
How do I save the voice configuration for my WRP400?
1.
Start Internet Explorer, connect to the Configuration Utility, and choose
Voice >
Admin Login
. If prompted, enter the administrative login provided by the
Service Provider. (The default username and password are both
admin
.)
2.
Click the
File
menu, and then choose
Save as
>
HTML
to save all the Voice pages
into one HTML file. This HTML file is helpful to provide to the support team when
you have a problem or technical question.
Q.
How do I debug the WRP400? Is there a syslog?
The WRP400 provides the option to send messages to both a syslog and debug server
. The
ports can be configured (by default the port is 514).
1.
Make sure you do not have firewall running on your computer that could block
port 514.
2.
Start Internet Explorer, connect to the Configuration Utility, and choose
Voice >
Admin Login
. If prompted, enter the administrative login provided by the
Service Provider. (The default username and password are both
admin
.)
3.
Under the
Voice
menu, set
Debug Server
as the IP address and port number
of your syslog server. Note that this address has to be reachable from the
WRP400. For example, if the WRP400 is at 192.168.15.1, reachable addresses
are in the range of 192.168.15.x, for example 192.168.15.100:514.
4.
Set
Debug level
to
3.
You do not need to change the value of the
syslog server
parameter.
5.
To capture SIP signaling messages, under the Line tab, set
SIP Debug Option
to
Full
. The file output is syslog.<portnum>.log (for the default port setting,
syslog.514.log).