Cisco WRP400-G1 Administration Guide - Page 169

Nat Mapping, Enable, Substitute VIA Addr, Outbound Proxy, STUN Enable, STUN Server - reset password

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Troubleshooting D Q. How do I access the WRP400 if I forget my password? By default, the User and Admin accounts have no password. If the ITSP set the password for either account and you do not know what it is, you need to contact the ITSP. If the password for the user account was configured after you received the WRP400, you can reset the device to the user factory default, which preserves any provisioning completed by the ITSP. If the Admin account needs to be reset, you have to perform a full factory reset, which also erases any provisioning. To reset the WRP400 to the factory defaults, perform the following steps: 1. Connect an analog phone to the WRP400 and access the IVR by pressing ****. 2. Press the appropriate code to reset the unit: • Press 877778# to reset the unit to the defaults as it shipped from the ITSP. This will reset the User account password to the default of blank. • Press 73738# to perform a full reset of unit to the factory default settings. The Admin account password will be reset to the default of blank. 3. Press 1 to confirm the operation, or press * to cancel the operation. 4. Login to the unit using the User or Admin account without a password and reconfigure the unit as necessary. Q. The WRP400 is behind a NAT device or firewall and I'm unable to make a call or I'm only receiving a one-way connection. What should I do? Complete the following steps. 1. Configure your router to port forward "TCP port 80" to the IP address of the WRP400. You should use a static IP address. (For help with port forwarding, consult the documentation for the NAT device or firewall.) 2. On the Line tab of the Configuration Utility, change the value of Nat Mapping Enable to yes. On the SIP tab; change Substitute VIA Addr to yes, and the EXT IP parameter to the IP address of your router. 3. Make sure you are not blocking the UDP PORT 5060,5061 and port for UDP packets in the range of 16384-16482. Also, disable "SPI" if this feature is provided by your firewall. Identify the SIP server to which the WRP400 is registering, if it supports NAT, using the Outbound Proxy parameter. 4. Add a STUN server to allow traversal of UDP packets through the NAT device. On the SIP tab of the Configuration Utility, set STUN Enable to yes, and enter the IP address of the STUN server in STUN Server. Cisco Small Business WRP400 Administration Guide 167

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Troubleshooting
Cisco Small Business WRP400 Administration Guide
167
D
Q.
How do I access the WRP400 if I forget my password?
By default, the User and Admin accounts have no password. If the ITSP set the
password for either account and you do not know what it is, you need to contact
the ITSP. If the password for the user account was configured after you received
the WRP400, you can reset the device to the user factory default, which preserves
any provisioning completed by the ITSP. If the Admin account needs to be reset,
you have to perform a full factory reset, which also erases any provisioning.
To reset the WRP400 to the factory defaults, perform the following steps:
1.
Connect an analog phone to the WRP400 and access the IVR by pressing ****.
2.
Press the appropriate code to reset the unit:
•
Press 877778# to reset the unit to the defaults as it shipped from the
ITSP. This will reset the User account password to the default of blank.
•
Press 73738# to perform a full reset of unit to the factory default settings.
The Admin account password will be reset to the default of blank.
3.
Press 1 to confirm the operation, or press * to cancel the operation.
4.
Login to the unit using the User or Admin account without a password and
reconfigure the unit as necessary.
Q.
The WRP400 is behind a NAT device or firewall and I’m unable to make a
call or I’m only receiving a one-way connection. What should I do?
Complete the following steps.
1.
Configure your router to port forward “TCP port 80" to the IP address of the
WRP400. You should use a static IP address. (For help with port forwarding,
consult the documentation for the NAT device or firewall.)
2.
On the Line tab of the Configuration Utility, change the value of
Nat Mapping
Enable
to
yes
. On the SIP tab; change
Substitute VIA Addr
to
yes
, and the
EXT
IP
parameter to the IP address of your router.
3.
Make sure you are not blocking the UDP PORT 5060,5061 and port for UDP
packets in the range of 16384-16482. Also, disable “SPI” if this feature is
provided by your firewall. Identify the SIP server to which the WRP400 is
registering, if it supports NAT, using the
Outbound Proxy
parameter.
4.
Add a STUN server to allow traversal of UDP packets through the NAT device.
On the SIP tab of the Configuration Utility, set
STUN Enable
to
yes
, and enter the
IP address of the STUN server in
STUN Server
.