Compaq 1750 Armada 1700 Family of Personal Computers Reference Guide - Page 146

Solving CD-ROM Drive/Compact Disc Problems, Solving Diskette Drive Problems

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Solving CD-ROM Drive/Compact Disc Problems Problem CD-ROM drive cannot read a compact disc Possible Cause The CD is not properly seated in the drive. The CD has been loaded upside down. The CD may be dirty or scratched. Solution Eject the CD, reseat it and close the tray. Eject the CD, turn it over, then reload Clean the CD and reload it. Cannot eject compact disc CD is not properly loaded in the drive. Load another CD. Turn off the computer and insert a thin metal rod into the emergency eject hole on the front bezel of the CD-ROM drive. Press firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the CD. Solving Diskette Drive Problems Problem Diskette drive light stays on Possible Cause Diskette is damaged. An external device is draining the battery pack. Solution If you are running Windows 95, run ScanDisk on the diskette drive to determine the cause of damage. If you are running Windows NT, go to the system prompt and type a: chkdsk. The computer will automatically scan for errors. Turn off or remove any external device when not using it. 16-6 Troubleshooting

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16-6
Troubleshooting
Solving CD-ROM Drive/Compact Disc Problems
Problem
Possible Cause
Solution
CD-ROM drive
cannot read a
compact disc
The CD is not
properly seated in
the drive.
Eject the CD, reseat it
and close the tray.
The CD has been
loaded upside down.
Eject the CD, turn it over,
then reload
The CD may be dirty
or scratched.
Clean the CD and
reload it.
Load another CD.
Cannot eject
compact disc
CD is not properly
loaded in the drive.
Turn off the computer
and insert a thin metal
rod into the emergency
eject hole on the front
bezel of the CD-ROM
drive. Press firmly.
Slowly pull the tray out
from the drive until the
tray is fully extended,
then remove the CD.
Solving Diskette Drive Problems
Problem
Possible Cause
Solution
Diskette drive light
stays on
Diskette is damaged.
If you are running
Windows 95, run ScanDisk
on the diskette drive to
determine the cause of
damage.
If you are running
Windows NT, go to the
system prompt and type
a:
chkdsk.
The computer will
automatically scan for
errors.
An external device is
draining the battery
pack.
Turn off or remove any
external device when not
using it.