Compaq 1750 Armada 1700 Family of Personal Computers Reference Guide - Page 167

Compaq Customer Support, Ompaq, Ustomer, Upport

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A appendix COMPAQ CUSTOMER SUPPORT Preparing to Call Technical Support If you cannot solve a problem using the troubleshooting tips in Chapter 16 and the online Troubleshooting help, you may need to call technical support. To receive the fastest possible solution when you call, follow the instructions in Chapter 15 to run the Compaq diagnostics utilities. Have the following available when you call: s The computer s Serial number on the bottom of the computer s Purchase date on invoice s Conditions under which the problem occurred s Error messages that occurred s Hardware configuration s Type of printer connected s Hardware and software you are using s Product identification number (PIN), which you entered when you set up the computer. (Click StartÆSettingsÆControl PanelÆSystemÆGeneral tab. Your PIN number is below your name.) Compaq Customer Support A-1

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Compaq Customer Support
A-1
appendix
A
C
OMPAQ
C
USTOMER
S
UPPORT
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in
Chapter 16 and the online Troubleshooting help, you may need to
call technical support. To receive the fastest possible solution
when you call, follow the instructions in Chapter 15 to run the
Compaq diagnostics utilities. Have the following available when
you call:
■
The computer
■
Serial number on the bottom of the computer
■
Purchase date on invoice
■
Conditions under which the problem occurred
■
Error messages that occurred
■
Hardware configuration
■
Type of printer connected
■
Hardware and software you are using
■
Product identification number (PIN), which you entered when
you set up the computer. (Click Start
˘
Settings
˘
Control
Panel
˘
System
˘
General tab. Your PIN number is below your
name.)