Dell OptiPlex 5055 A Series Small Form Factor OptiPlex 5055 Small Form Factor - Page 69

State, State Name, Blinking Amber Pattern, Problem Description, Suggested Resolution

Page 69 highlights

State S4 S5 S6 State Name PCI VID STO Blinking Amber Pattern Problem Description Suggested Resolution If customer can assist to troubleshoot, narrow down the issue with reseating memory and swapping a known good memory if available. If nothing works, replace the memory. 3 blinks > short pause > 1 blinks > long pause > repeats PCIe Device or Video subsystem failures PCIe device configuration activity is in progress or PCIe device failure was detected. If customer can assist to troubleshoot, narrow down the issue by reseating PCIe card and removing one by one to determine which card failed. If identified the PCIe card failed, replace the PCIe Card. If none of the PCIe Cards failed, replace the motherboard. 3 blinks > short pause > 2 blinks > long pause > repeats Video Subsystem failure Video subsystem configuration activity in progress or video subsystem failure. If customer can assist to troubleshoot, narrow down the issue by removing one by one to determine which card failed. If identified the card failed, replace the card. If none of the card failed, replace the motherboard. 3 blinks > short pause > 3 blinks > long pause > repeats No Memory detected If customer can assist to troubleshoot, narrow down the issue by removing one by one memory to determine which one failed and swapping to a known good memory if available to confirm. If identified the memory failed, replace the memory. Troubleshooting 69

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State
State Name
Blinking Amber Pattern
Problem Description
Suggested Resolution
If customer can assist to
troubleshoot, narrow
down the issue with
reseating memory and
swapping a known good
memory if available.
If nothing works, replace
the memory.
S4
PCI
3 blinks > short pause >
1 blinks > long pause >
repeats
PCIe Device or Video
subsystem failures
PCIe device
configuration
activity is in progress or
PCIe device failure was
detected.
If customer can assist to
troubleshoot, narrow
down the issue by
reseating PCIe card and
removing one by one to
determine which card
failed.
If
identified
the PCIe card
failed, replace the PCIe
Card.
If none of the PCIe Cards
failed, replace the
motherboard.
S5
VID
3 blinks > short pause >
2 blinks > long pause >
repeats
Video Subsystem failure
Video subsystem
configuration
activity in
progress or video
subsystem failure.
If customer can assist to
troubleshoot, narrow
down the issue by
removing one by one to
determine which card
failed.
If
identified
the card
failed, replace the card.
If none of the card failed,
replace the motherboard.
S6
STO
3 blinks > short pause >
3 blinks > long pause >
repeats
No Memory detected
If customer can assist to
troubleshoot, narrow
down the issue by
removing one by one
memory to determine
which one failed and
swapping to a known
good memory if available
to
confirm.
If
identified
the memory
failed, replace the
memory.
Troubleshooting
69