Dell OptiPlex 5055 A Series Small Form Factor OptiPlex 5055 Small Form Factor - Page 71

Enhanced Pre-Boot System Assessment — ePSA diagnostics

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State S10 State Name MEM Blinking Amber Pattern Problem Description Suggested Resolution If identified any of the component failed, replace the component. If none of the component failed, replace the motherboard. 3 blinks > short pause > 7 blinks > long pause > repeats Possible memory failure Memory subsystem configuration activity is in progress. Memory modules have been detected but appear to be incompatible or in an invalid configuration. If customer can assist to troubleshoot, narrow down the issue by removing one by one the memory on motherboard to determine which one failed. If identified the memory failed, replace the memory. If else, replace the motherboard. WARNING: The power LED only serve as an indicator of the progress through the POST process. These LEDs do not indicate the problem that caused the POST routine to stop Enhanced Pre-Boot System Assessment - ePSA diagnostics The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: • Run tests automatically or in an interactive mode • Repeat tests • Display or save test results • Run thorough tests to introduce additional test options to provide extra information about the failed device(s) • View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing You can invoke the ePSA diagnostics by tapping F12 key when the system posts and choose ePSA or Diagnostics option on One Time Boot Menu. CAUTION: Use the system diagnostics to test only your computer. Using this program with other computers may cause invalid results or error messages. NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer terminal when the diagnostic tests are performed. NOTE: Regular ePSA's run for about 5 to 10 minutes, however, the extended test takes about three and half hours with only 8GB of ram in the system. Troubleshooting 71

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State
State Name
Blinking Amber Pattern
Problem Description
Suggested Resolution
If
identified
any of the
component failed, replace
the component.
If none of the component
failed, replace the
motherboard.
S10
MEM
3 blinks > short pause >
7 blinks > long pause >
repeats
Possible memory failure
Memory subsystem
configuration
activity is in
progress. Memory
modules have been
detected but appear to
be incompatible or in an
invalid
configuration.
If customer can assist to
troubleshoot, narrow
down the issue by
removing one by one the
memory on motherboard
to determine which one
failed.
If
identified
the memory
failed, replace the
memory.
If else, replace the
motherboard.
WARNING:
The power LED only serve as an indicator of the progress through the POST process. These LEDs do not indicate the
problem that caused the POST routine to stop
Enhanced Pre-Boot System Assessment — ePSA
diagnostics
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the
BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device
groups allowing you to:
•
Run tests automatically or in an interactive mode
•
Repeat tests
•
Display or save test results
•
Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
•
View status messages that inform you if tests are completed successfully
•
View error messages that inform you of problems encountered during testing
You can invoke the ePSA diagnostics by tapping F12 key when the system posts and choose
ePSA or Diagnostics
option on One Time
Boot Menu.
CAUTION:
Use the system diagnostics to test only your computer. Using this program with other computers may cause invalid
results or error messages.
NOTE:
Some tests for
specific
devices require user interaction. Always ensure that you are present at the computer terminal
when the diagnostic tests are performed.
NOTE:
Regular ePSA’s run for about 5 to 10 minutes, however, the extended test takes about three and half hours with only 8GB
of ram in the system.
Troubleshooting
71