Dell PowerEdge 2300 Installation and Troubleshooting Guide - Page 103

See Installing and Configuring SCSI Drivers, in

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Tape drive problems often result from a defective tape drive, a defective tape cartridge, or software. Follow these steps to troubleshoot a SCSI tape drive: Is the problem resolved? Yes. The original tape was defective. Replace it with a new tape. You have fixed the problem. No. Go to step 2. Is Secondary SCSI set to Enabled? Yes. Go to step 4. No. Go to step 3. See Chapter 3, "Installing and Configuring SCSI Drivers," in the Dell PowerEdge 2300 Systems User's Guide for instructions on installing and configuring the SCSI device drivers for the system's on-board SCSI host adapter or Dell PowerEdge Expandable RAID Controller host adapter card. For any other type of SCSI host adapter card, see the documentation that accompanied the SCSI host adapter card. Are the drivers installed and configured correctly? Yes. The SCSI device drivers were installed or configured incorrectly or were corrupted. You have fixed the problem. No. Go to step 4. Is the problem resolved? Yes. The tape backup software was corrupted. You have fixed the problem. No. Go to step 5. Is the problem resolved? Yes. The drive is correctly cabled and is receiving power. Go to step 10. No. Go to step 6. Checking Inside the Computer 7-21

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Checking Inside the Computer
7-21
Tape drive problems often result from a defective tape drive, a defective tape car-
tridge, or software. Follow these steps to troubleshoot a SCSI tape drive:
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UHSODFH²LW²ZLWK²D²WDSH²WKDW²\RX²NQRZ²LV²QRW²GHIHFWLYH³
Is the problem resolved?
Yes.
The original tape was defective. Replace it with a new tape. You have fixed
the problem.
No.
Go to step 2.
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Is Secondary SCSI set to Enabled?
Yes.
Go to step 4.
No.
Go to step 3.
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GLVN²GULYH²DQG²DUH²FRQILJXUHG²FRUUHFWO\³
See Chapter 3, “Installing and Configuring SCSI Drivers,” in the
Dell PowerEdge
2300 Systems User’s Guide
for instructions on installing and configuring the SCSI
device drivers for the system’s on-board SCSI host adapter or Dell PowerEdge
Expandable RAID Controller host adapter card. For any other type of SCSI host
adapter card, see the documentation that accompanied the SCSI host adapter
card.
Are the drivers installed and configured correctly?
Yes.
The SCSI device drivers were installed or configured incorrectly or were cor-
rupted. You have fixed the problem.
No.
Go to step 4.
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VRIWZDUH²GRFXPHQWDWLRQ³
Is the problem resolved?
Yes.
The tape backup software was corrupted. You have fixed the problem.
No.
Go to step 5.
µ³
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WKH²RSWLRQDO²UHDG¹RQO\²PHPRU\²»520¼²VFDQ²VHTXHQFH³
Is the problem resolved?
Yes.
The drive is correctly cabled and is receiving power. Go to step 10.
No.
Go to step 6.