Dell PowerEdge 2300 Installation and Troubleshooting Guide - Page 96

card installed, which overrides the video logic of the computer.

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Does the monitor screen remain blank, and do the Num Lock, Caps Lock, and Scroll Lock indicators on the keyboard remain on? Yes. Go to step 9. No. Go to step 11. Is the problem resolved? Yes. You have fixed the problem. No. Go to step 11. See Chapter 5, "Running the Dell Diagnostics." Do the tests complete successfully? Yes. You have fixed the problem. No. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. Troubleshooting video problems involves determining which of the following is the source of the problem: the monitor, the monitor interface cable, the video memory, or the video logic of the computer. You can also have a high-resolution video expansion card installed, which overrides the video logic of the computer. The following procedure troubleshoots problems with the video memory and video logic only. Before you begin, perform the procedure found in "Troubleshooting the Monitor" in Chapter 6 to determine whether or not the monitor is the source of the problem. If you have a high-resolution video expansion card, first complete the steps in "Troubleshooting Expansion Cards" found earlier in this chapter to verify that the card is configured and installed correctly. 7-14 Dell PowerEdge 2300 Systems Installation and Troubleshooting Guide

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7-14
Dell PowerEdge 2300 Systems Installation and Troubleshooting Guide
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Does the monitor screen remain blank, and do the Num Lock, Caps Lock, and
Scroll Lock indicators on the keyboard remain on?
Yes.
Go to step 9.
No.
Go to step 11.
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Is the problem resolved?
Yes.
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See Chapter 5, “Running the Dell Diagnostics.”
Do the tests complete successfully?
Yes.
You have fixed the problem.
No.
See Chapter 11, “Getting Help,” for instructions on obtaining technical
assistance.
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Troubleshooting video problems involves determining which of the following is the
source of the problem: the monitor, the monitor interface cable, the video memory, or
the video logic of the computer. You can also have a high-resolution video expansion
card installed, which overrides the video logic of the computer.
The following procedure troubleshoots problems with the video memory and video
logic only. Before you begin, perform the procedure found in “Troubleshooting the
Monitor” in Chapter 6 to determine whether or not the monitor is the source of the
problem.
If you have a high-resolution video expansion card, first complete the steps in “Trou-
bleshooting Expansion Cards” found earlier in this chapter to verify that the card is
configured and installed correctly.