Dell PowerEdge 2300 Installation and Troubleshooting Guide - Page 77

See Running the Dell Diagnostics.

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This procedure determines what kind of keyboard problem you have. If a system error message indicates a keyboard problem when you start up the computer system or while the Dell Diagnostics is running, complete the following steps: Do the keyboard and its cable appear to be free of physical damage, and do the keys work? Yes. Go to step 3. No. Go to step 2. To swap a faulty keyboard, unplug the keyboard cable from the computer's back panel and plug in a working keyboard. Is the problem resolved? Yes. The keyboard must be replaced. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. No. Go to step 3. See Chapter 5, "Running the Dell Diagnostics." Can you use the keyboard to select the Keyboard Test Group? Yes. Go to step 4. No. Go to step 5. Yes. Go to step 6. No. Go to step 5. Yes. The keyboard must be replaced. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. No. The keyboard controller on the system board is faulty. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. Checking the Equipment 6-3

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Checking the Equipment
6-3
7URXEOHVKRRWLQJ±WKH±.H\ERDUG
This procedure determines what kind of keyboard problem you have. If a system error
message indicates a keyboard problem when you start up the computer system or
while the Dell Diagnostics is running, complete the following steps:
¶³
/RRN²DW²WKH²NH\ERDUG²DQG²WKH²NH\ERDUG²FDEOH²IRU²DQ\²VLJQV²RI²GDPDJH³²
3UHVV²DQG²UHOHDVH²HDFK²NH\²RQ²WKH²NH\ERDUG³
Do the keyboard and its cable appear to be free of physical damage, and do the
keys work?
Yes.
Go to step 3.
No.
Go to step 2.
·³
6ZDS²WKH²IDXOW\²NH\ERDUG²ZLWK²D²ZRUNLQJ²NH\ERDUG³
To swap a faulty keyboard, unplug the keyboard cable from the computer’s back
panel and plug in a working keyboard.
Is the problem resolved?
Yes.
The keyboard must be replaced.
See Chapter 11, “Getting Help,” for instruc-
tions on obtaining technical assistance.
No.
Go to step 3.
¸³
5XQ²WKH².H\ERDUG²7HVW²*URXS²LQ²WKH²’HOO²’LDJQRVWLFV³²
See Chapter 5, “Running the Dell Diagnostics.”
Can you use the keyboard to select the Keyboard Test Group?
Yes.
Go to step 4.
No.
Go to step 5.
½³
’RHV²WKH².H\ERDUG²,QWHUDFWLYH²7HVW²FRPSOHWH²VXFFHVVIXOO\"²
Yes.
Go to step 6.
No.
Go to step 5.
µ³
6ZDS²WKH²IDXOW\²NH\ERDUG²ZLWK²D²ZRUNLQJ²NH\ERDUG³
¾³
’RHV²WKH².H\ERDUG²&RQWUROOHU²7HVW²FRPSOHWH²VXFFHVVIXOO\"
Yes.
The keyboard must be replaced.
See Chapter 11, “Getting Help,” for instruc-
tions on obtaining technical assistance.
No.
The keyboard controller on the system board is faulty. See Chapter 11, “Get-
ting Help,” for instructions on obtaining technical assistance.