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Dell PowerEdge 2300 Installation and Troubleshooting Guide - Page 90

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See "Removing the Computer Covers" found earlier in this chapter. Check the following connections: Expansion-card connections to the system board Drive carrier connections to the SCSI backplane board Make sure that all cables are properly connected and that all components are properly seated in their connectors and sockets. See Chapter 5, "Running the Dell Diagnostics." Do the tests complete successfully? Yes. The system is operating properly. No. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. If an error message indicates a problem with the battery, or if the System Setup program loses the system configuration information when the computer is turned off, the battery may be defective. Follow these steps to troubleshoot the battery: See "Removing the Computer Covers" found earlier in this chapter. 7-8 Dell PowerEdge 2300 Systems Installation and Troubleshooting Guide

Section	Page
Title Page	1
Safety Instructions	3
When Using Your Computer System	3
Ergonomic Computing Habits	4
When Working Inside Your Computer	5
Protecting Against Electrostatic Discharge	6
Preface	7
About This Guide	7
Other Documentation You May Need	8
Notational Conventions	9
Warnings, Cautions, and Notes	9
Typographical Conventions	9
Contents	11
Introduction	19
Checking the Basics	21
Backing Up Files	21
Basic Checks	21
Checking Connections and Switches	23
Look and Listen	25
The System Setup Program	27
The Resource Configuration Utility	27
Messages and Codes	29
System Messages	29
System Beep Codes	37
Warning Messages	40
Diagnostics Messages	40
Alert Log Messages From the Dell HIP Application	40
SCSI Hard-Disk Drive Indicator Codes	43
Finding Software Solutions	45
Installing and Configuring Software	45
Using Software	46
Error Messages	46
Input Errors	46
Program Conflicts	46
Avoiding Interrupt Assignment Conflicts	47
Running the Dell Diagnostics	49
Features of the Dell Diagnostics	49
When to Use the Dell Diagnostics	49
Starting the Dell Diagnostics	50
How to Use the Dell Diagnostics	51
Confirming the System Configuration Information	52
How to Use the Main Menu	53
Main Menu Options	53
Run	53
Select	54
Subtest	54
Run Under Subtest	54
Select Under Subtest	54
Options Under Subtest	55
Test Limits Under Subtest	55
About Under Subtest	55
Key-Help Under Subtest	55
Quit Menu Under Subtest	55
Options	55
Number of Times to Repeat Test(s)	56
Maximum Errors Allowed	56
Pause for User Response	56
Output Device for Status Messages	57
Output Device for Error Messages	57
Test Limits	58
About	58
Key-Help	58
Quit	58
Tests in the Dell Diagnostics	58
Error Messages	60
RAM Test Group	61
Subtests	61
Why Run a RAM Test?	61
System Set Test Group	62
Subtests	62
Why Run a System Set Test?	63
Video Test Group	64
Subtests	64
Why Run a Video Test?	65
Keyboard Test Group	65
Subtests	65
Why Run a Keyboard Test?	66
Mouse Test	66
Subtests	66
Why Run the Mouse Test?	67
Diskette Drives Test Group	67
Subtests	67
Why Run a Diskette Drives Test?	68
Serial/Infrared Ports Test Group	68
Subtests	68
Why Run a Serial/Infrared Ports Test?	69
Parallel Ports Test Group	69
Subtests	70
Why Run a Parallel Ports Test?	70
SCSI Devices Test Group	71
Subtests	71
Why Run a SCSI Devices Test?	72
Other Test Group	72
Subtests	72
Why Run an Other Test?	73
Checking the Equipment	75
Troubleshooting the Monitor	75
Troubleshooting the Keyboard	77
Troubleshooting I/O Ports	78
Troubleshooting the Basic I/O Functions	78
Troubleshooting a Parallel Printer	79
Troubleshooting a Serial I/O Device	80
Checking Inside the Computer	83
Safety First—For You and Your Computer	83
Computer Orientation	84
Removing and Replacing the Computer Covers	84
Removing the Computer Covers	85
Replacing the Computer Covers	86
Inside the Chassis	87
Responding to a Dell HIP Alert Message	88
Troubleshooting a Wet Computer	88
Troubleshooting a Damaged Computer	89
Troubleshooting the Battery	90
Troubleshooting a Cooling Fan	91
Troubleshooting Expansion Cards	92
Troubleshooting System Memory	94
Troubleshooting the Video Subsystem	96
Troubleshooting the System Board	97
Troubleshooting the Diskette Drive Subsystem	99
Troubleshooting a SCSI Tape Drive	102
Troubleshooting SCSI Hard-Disk Drives	105
Installing System Board Options	109
Expansion Cards	110
Choosing an Expansion Slot	111
Installing an Expansion Card	112
Removing an Expansion Card	113
Adding Memory	114
Memory Upgrade Kits	114
DIMM Installation Guidelines	114
Performing a Memory Upgrade	116
Installing DIMMs	117
Removing DIMMs	118
Upgrading the Microprocessor or Installing a Secon...	118
Removing a Terminator Card	119
Installing a Terminator Card	119
Removing the SEC Cartridge and Heat Sink Assembly	120
Replacing the SEC Cartridge and Heat Sink Assembly...	121
Replacing the Battery	122
Installing Drives in the External Bays	125
Before You Begin	126
Removing and Replacing Front-Panel Inserts	126
Connecting the Drive	127
DC Power Cables	128
Installing SCSI Devices in the External Bays	129
SCSI Configuration Information	129
SCSI ID Numbers	129
Device Termination	129
SCSI Cable	130
Installing a SCSI Device	130
Installing a Tape Drive That Uses a Controller Car...	132
Connecting an External Tape Drive	133
Installing Hard-Disk Drives	135
Preparing SCSI Hard-Disk Drives for Installation	136
SCSI Hard-Disk Drive Configuration	136
Partitioning and Formatting SCSI HardDisk Drives	138
Formatting High-Capacity SCSI Hard-Disk Drives	138
Installing and Removing SCSI HardDisk Drives	138
Hot-Pluggable SCSI Hard-Disk Drives	138
Indicator Codes for Hot-Pluggable SCSI Hard-Disk D...	138
Installing a SCSI Hard-Disk Drive	140
Removing a SCSI Hard-Disk Drive	141
Installing a Dell PowerEdge Expandable RAID Contro...	142
Configuring a 2 x 2 or 2 x 3 SCSI Non-Hot- Pluggab...	144
Configuring a Non-Hot-Pluggable Backplane Board a...	144
Configuring a Non-Hot-Pluggable Backplane Board a...	145
Installing a 1 x 6 Hot-Pluggable SCSI Backplane Bo...	145
Configuring the Boot Device	148
Getting Help	149
Technical Assistance	149
Help Tools	150
User’s Guide	151
World Wide Web on the Internet	151
Commercial Online Services	152
Dell Diagnostics Program	152
AutoTech Service	152
TechFax Service	153
TechConnect BBS	153
Automated Order-Status System	154
Technical Support Service	154
Problems With Your Order	154
Product Information	154
Returning Items for Warranty Repair or Credit	155
Before You Call	155
Dell Contact Numbers	158
Diagnostic Video Tests	169
Video Memory Test	170
Video Hardware Test	170
Text Mode Character Test	170
Character Attributes Subtest (80 x 25)	170
Character Set Subtest (80 x 25)	170
Character Attributes Subtest (40 x 25)	170
Character Set Subtest (40 x 25)	171
Text Mode Color Test	171
Color Attributes Subtest (80 x 25)	171
Color Attributes Subtest (40 x 25)	172
Color Bars Subtest	172
Text Mode Pages Test	172
Graphics Mode Test	173
320 x 200 Graphics Mode Screens	173
640 x 200 Black/White Graphics Mode Screen	173
640 x 480 Monochrome Graphics Mode Screen	173
320 x 200 16-Color Graphics Mode Screen	173
640 x 200 16-Color Graphics Mode Screen	173
640 x 350 16-Color Graphics Mode Screen	174
640 x 480 2-Color Graphics Mode Screen	174
640 x 480 16-Color Graphics Mode Screen	174
320 x 200 256-Color Graphics Mode Screen	174
640 x 480 256-Color Graphics Mode Screen	174
800 x 600 16-Color Graphics Mode Screen	174
800 x 600 256-Color Graphics Mode Screen	174
1024 x 768 16-Color Graphics Mode Screen	174
1024 x 768 256-Color Graphics Mode Screen	175
1280 x 1024 16-Color Graphics Mode Screen	175
Color Palettes Test	175
Solid Colors Test	175
Jumpers and Switches	177
Jumpers and Switches—AGeneral Explanation	177
Jumpers	177
Switches	178
System Board Labels	181
Hot-Pluggable SCSI Backplane Board	182
Non-Hot-Pluggable SCSI Backplane Boards	183
Disabling a Forgotten Password	184
Abbreviations and Acronyms	187