Dell PowerEdge 2300 Installation and Troubleshooting Guide - Page 155

&uhglw

Get Dell PowerEdge 2300 PDF manuals and user guides View all Dell PowerEdge 2300 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 155 highlights

Prepare all items being returned, whether for repair or credit, as follows: For the telephone number to call, see "Dell Contact Numbers" found later in this chapter. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell Computer Corporation. Collect on delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you. Keep a record of your diagnostic and troubleshooting activities by photocopying the Diagnostics Checklist in Figure 11-1 and filling it out whenever you experience a problem with the computer system. NOTE: Be sure to save the checklist in Figure 11-1 as a master, so you can use it to make copies as needed. If you need to call Dell Computer Corporation for assistance, you will be able to inform the support technician of the actions you have taken to resolve the problem. If you must return a piece of hardware to Dell, a technician will assign a Return Material Authorization Number. Record the number on the checklist, and include the completed checklist in the shipping box. Dell's technical support staff uses computer-based diagnostics to provide fast, accurate answers to your questions. When you call, the technical support staff refers to records regarding your specific Dell computer to better understand your particular question. Getting Help 11-7

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
Getting Help
11-7
5HWXUQLQJ±,WHPV±IRU±:DUUDQW\±5HSDLU±RU±
&UHGLW
Prepare all items being returned, whether for repair or credit, as follows:
¶³
&DOO²’HOO²WR²REWDLQ²DQ²DXWKRUL]DWLRQ²QXPEHU´²DQG²ZULWH²LW²FOHDUO\²DQG²
SURPLQHQWO\²RQ²WKH²RXWVLGH²RI²WKH²ER[³
For the telephone number to call, see “Dell Contact Numbers” found later in this
chapter.
·³
,QFOXGH²D²FRS\²RI²WKH²LQYRLFH²DQG²D²OHWWHU²GHVFULELQJ²WKH²UHDVRQ²IRU²WKH²
UHWXUQ³
¸³
,QFOXGH²D²FRS\²RI²WKH²’LDJQRVWLFV²&KHFNOLVW²LQGLFDWLQJ²WKH²WHVWV²\RX²KDYH²
UXQ²DQG²DQ\²HUURU²PHVVDJHV²UHSRUWHG²E\²WKH²’HOO²’LDJQRVWLFV³
½³
,QFOXGH²DQ\²DFFHVVRULHV²WKDW²EHORQJ²ZLWK²WKH²LWHP»V¼²EHLQJ²UHWXUQHG²
»SRZHU²FDEOHV´²VRIWZDUH²GLVNHWWHV´²JXLGHV´²DQG²VR²RQ¼²LI²WKH²UHWXUQ²LV²IRU²
FUHGLW³
µ³
3DFN²WKH²HTXLSPHQW²WR²EH²UHWXUQHG²LQ²WKH²RULJLQDO²»RU²HTXLYDOHQW¼²SDFN¹
LQJ²PDWHULDOV³
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during shipment
to Dell Computer Corporation. Collect on delivery (C.O.D.) packages are not
accepted.
Returns that are missing any of the preceding requirements will be refused at our
receiving dock and returned to you.
%HIRUH±<RX±&DOO
Keep a record of your diagnostic and troubleshooting activities by photocopying the
Diagnostics Checklist in Figure 11-1 and filling it out whenever you experience a prob-
lem with the computer system.
NOTE: Be sure to save the checklist in Figure 11-1 as a master, so you can use it to
make copies as needed.
If you need to call Dell Computer Corporation for assistance, you will be able to inform
the support technician of the actions you have taken to resolve the problem. If you
must return a piece of hardware to Dell, a technician will assign a Return Material
Authorization Number. Record the number on the checklist, and include the com-
pleted checklist in the shipping box.
Dell’s technical support staff uses computer-based diagnostics to provide fast, accu-
rate answers to your questions. When you call, the technical support staff refers to
records regarding your specific Dell computer to better understand your particular
question.