Dell PowerEdge 2300 Installation and Troubleshooting Guide - Page 39

Run the Video Test Group in the Dell Diag

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3-3-3 3-3-4 3-4-1 Keyboard controller not detected Screen initialization failure Screen-retrace test failure Replace the system board. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. Run the Video Test Group in the Dell Diagnostics. See Chapter 5, "Running the Dell Diagnostics." 3-4-2 4-2-1 4-2-2 Search for video ROM failure No timer tick Shutdown failure Replace the system board. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. 4-2-3 Gate A20 failure Replace the system board. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. 4-2-4 Unexpected interrupt in protected mode Ensure that all expansion cards are properly seated, and then reboot the system. 4-3-1 Improperly seated or faulty DIMMs Remove and reseat the DIMMs. See "Removing DIMMs" and "Installing DIMMs" in Chapter 8. If the problem persists, replace the DIMMs. 4-3-3 Defective system board Replace the system board. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. 4-3-4 Time-of-day clock stopped Replace the battery (see Chapter 8, "Installing System Board Options"). If the problem persists, replace the system board. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. 4-4-1 Faulty I/O chip (defective system board) Replace the system board. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. 4-4-1 Super I/O controller failure Replace the system board. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. 4-4-2 Parallel-port test failure (defective system board) Replace the system board. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list that precedes the Index. Messages and Codes 3-11

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Messages and Codes
3-11
3-3-3
Keyboard controller not
detected
Replace the system board. See Chapter 11,
“Getting Help,” for instructions on obtain-
ing technical assistance.
3-3-4
3-4-1
3-4-2
Screen initialization
failure
Screen-retrace test
failure
Search for video ROM
failure
Run the Video Test Group in the Dell Diag-
nostics. See Chapter 5, “Running the Dell
Diagnostics.”
4-2-1
4-2-2
No timer tick
Shutdown failure
Replace the system board. See Chapter 11,
“Getting Help,” for instructions on obtain-
ing technical assistance.
4-2-3
Gate A20 failure
Replace the system board. See Chapter 11,
“Getting Help,” for instructions on obtain-
ing technical assistance.
4-2-4
Unexpected interrupt in
protected mode
Ensure that all expansion cards are prop-
erly seated, and then reboot the system.
4-3-1
Improperly seated or
faulty DIMMs
Remove and reseat the DIMMs. See
“Removing DIMMs” and “Installing
DIMMs” in Chapter 8. If the problem per-
sists, replace the DIMMs.
4-3-3
Defective system board
Replace the system board. See Chapter 11,
“Getting Help,” for instructions on obtain-
ing technical assistance.
4-3-4
Time-of-day clock
stopped
Replace the battery (see Chapter 8,
“Installing System Board Options”). If the
problem persists, replace the system
board. See Chapter 11, “Getting Help,” for
instructions on obtaining technical assis-
tance.
4-4-1
Faulty I/O chip (defective
system board)
Replace the system board. See Chapter 11,
“Getting Help,” for instructions on obtain-
ing technical assistance.
4-4-1
Super I/O controller fail-
ure
Replace the system board. See Chapter 11,
“Getting Help,” for instructions on obtain-
ing technical assistance.
4-4-2
Parallel-port test failure
(defective system board)
Replace the system board. See Chapter 11,
“Getting Help,” for instructions on obtain-
ing technical assistance.
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NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and
acronym list that precedes the Index.