Edimax ER-1088 Available from Edimax USA Manual - Page 96

Troubleshooting

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Appendix C Troubleshooting Overview This chapter covers some common problems that may be encountered while using the Multi-WAN VPN Link Balancer and some possible solutions to them. If you follow the suggested steps and the Multi-WAN VPN Link Balancer still does not function properly, contact your dealer for further advice. General Problems Problem 1: Solution 1: Can't connect to the Multi-WAN VPN Link Balancer to configure it. Check the following: • The Multi-WAN VPN Link Balancer is properly installed, LAN connections are OK, and it is powered ON. By default, Port 1-2 of this device are WAN ports, the others are LAN ports. Otherwise you have changed Maximum WAN ports. • Ensure that your PC and the Multi-WAN VPN Link Balancer are on the same network segment. (If you don't have a router, this must be the case.) • If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart it. • If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address within the range 192.168.1.2 to 192.168.1.254 and thus compatible with the Multi-WAN VPN Link Balancer's default IP Address of 192.168.1.1. Also, the Network Mask should be set to 255.255.255.0 to match the MultiWAN VPN Link Balancer. In Windows, you can check these settings by accessing Control Panel-Network to check the Properties for the TCP/IP protocol. Internet Access Problem 1: Solution 1: When I enter a URL or IP address I get a time out error. A number of things could be causing this. Try the following troubleshooting steps. • Check if other PCs are working. If they are, ensure that your PC's IP settings are correct. If using a Fixed (Static) IP Address, check the Network Mask, Default gateway and DNS as well as the IP Address. • If the PCs are configured correctly, but still not working, check the Multi-WAN VPN Link Balancer. Ensure that it is connected and ON. Connect to it and check its settings. (If you can't connect to it, check the LAN and power connections.) • If the Multi-WAN VPN Link Balancer is configured correctly, check your Internet connection (DSL/Cable modem etc.) to see if it is working correctly. Page 92

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Appendix C
Troubleshooting
Overview
This chapter covers some common problems that may be encountered while using the Multi-WAN
VPN Link Balancer and some possible solutions to them. If you follow the suggested steps and the
Multi-WAN VPN Link Balancer still does not function properly, contact your dealer for further advice.
General Problems
Problem 1:
Can't connect to the Multi-WAN VPN Link Balancer to configure it.
Solution 1:
Check the following:
•
The Multi-WAN VPN Link Balancer is properly installed, LAN connections are
OK, and it is powered ON.
By default, Port 1-2 of this device are WAN ports,
the others are LAN ports. Otherwise you have changed Maximum WAN ports.
•
Ensure that your PC and the Multi-WAN VPN Link Balancer are on the same
network segment. (If you don't have a router, this must be the case.)
•
If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart
it.
•
If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
Address within the range 192.168.1.2 to 192.168.1.254 and thus compatible
with the Multi-WAN VPN Link Balancer’s default IP Address of 192.168.1.1.
Also, the Network Mask should be set to 255.255.255.0 to match the Multi-
WAN VPN Link Balancer. In Windows, you can check these settings by
accessing
Control Panel-Network
to check the
Properties
for the TCP/IP
protocol.
Internet Access
Problem 1:
When I enter a URL or IP address I get a time out error.
Solution 1:
A number of things could be causing this. Try the following troubleshooting steps.
•
Check if other PCs are working. If they are, ensure that your PC’s IP settings
are correct. If using a Fixed (Static) IP Address, check the Network Mask,
Default gateway and DNS as well as the IP Address.
•
If the PCs are configured correctly, but still not working, check the Multi-WAN
VPN Link Balancer. Ensure that it is connected and ON. Connect to it and check
its settings. (If you can't connect to it, check the LAN and power connections.)
•
If the Multi-WAN VPN Link Balancer is configured correctly, check your Internet
connection (DSL/Cable modem etc.) to see if it is working correctly.
Page 92