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Epson 570e User Manual - Page 142

Problems and Solutions, Clearing Paper Jams

UPC - 010343813854

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Problems and Solutions Most printer problems are easy to solve. Use the information in this section to find the source of and solution to any printer problems that occur. Determine the type of problem that occurred, and see the appropriate page below: Power supply problems page 7-5 Single-sheet paper loading or feeding problems page 7-6 Continuous paper loading or feeding problems page 7-8 Wrong top-of-form position page 7-9 Wrong tear-off position page 7-10 Printing or printout quality problems page 7-11 You can also use the self test feature to determine whether the printer or the computer is causing the problem. See "Printing a Self Test" on page 7-18 for instructions on printing a self test. To pinpoint communication problems, experienced users may want to use the printer's hex dump mode, described on "Printing a Hex Dump" on page 7-19. To clear a paper jam, see "Clearing Paper Jams" on page 7-16. 7-4 Troubleshooting

Section	Page
Front Matter	1
Contents	3
Control Panel Buttons and Lights	9
Getting to Know Your Printer	10
Easy- to- Use Features	11
Available Paper Paths	13
Printing on continuous paper	13
Printing on single sheets	16
Options	17
Ribbon Cartridge	18
Important Safety Instructions	18
Print Head Caution Symbol	20
ENERGY STAR Compliance	20
For United Kingdom Users	21
Use of options	21
Safety information	21
How To Use Your Manuals	22
Warnings, Cautions, and Notes	22
Chap 1-Setting Up the Printer	23
Unpacking the Printer	24
Choosing a Place for the Printer	25
Positioning the continuous paper supply	26
Installing or Replacing the Ribbon Cartridge	27
Attaching the Paper Guide	33
Plugging in the Printer	35
Connecting the Printer to Your Computer	36
Installing the Printer Software	38
Installing the printer software in Windows 95, 98, or NT 4.0	38
Installing the printer software in Windows 3.1 or NT 3.5x	40
For DOS programs	41
Chap 2-Printing on Continuous Paper	43
Setting the Paper Release Lever	44
Setting the Paper Thickness Lever	46
Using the Push Tractor	48
Loading paper onto the push tractor	48
Removing a printed document from the push tractor	53
Removing the push tractor	54
Reinstalling the tractor in the push position	55
Using the Tractor in the Pull Position	56
Installing the tractor in the pull position	56
Loading paper onto the pull tractor	58
Removing the paper from the pull tractor	63
Using two tractors in the push/ pull combination	64
Removing the pull tractor	66
Loading Multipart Forms	68
Loading Continuous Paper With Labels	69
Removing continuous paper with labels	70
Switching Between Printing on Continuous Paper and Printing on Single Sheets	71
Switching to printing on single sheets	71
Switching to printing on continuous paper	72
Adjusting the Top- of- Form Position	73
Advancing the Paper to the Tear- Off Edge	76
Using the Tear Off/ Bin button	76
Advancing the paper to the tear- off position automatically	77
Adjusting the tear- off position	77
Chap 3-Printing on Single Sheets	79
Using Single Sheets	80
Available paper types and paper slots	80
Loading single- sheet multipart forms	82
Loading envelopes	83
Loading postcards	84
Loading Single Sheets in the Top Paper Slot	86
Loading Single Sheets in the Front Paper Slot	89
Chap 4-Using the Printer Software	93
About Your Printer Software	94
Using the Printer Driver With Windows 95 and 98	95
Accessing the printer driver from Windows applications	95
Accessing the printer driver from the Start menu	97
Printer driver settings overview	97
Using the Printer Driver With Windows 3.1	104
Accessing the printer driver from Windows applications	104
Accessing the printer driver from the Control Panel	106
Printer driver settings overview	106
Using the Printer Driver With Windows NT 4.0	108
Accessing the printer driver from Windows applications	108
Accessing the printer driver from the Start menu	110
Printer driver settings overview	110
Using the Printer Driver With Windows NT 3.5x	117
Accessing the printer driver from Windows applications	117
Accessing the printer driver from the Control Panel	119
Printer driver settings overview	120
Using the EPSON Remote! Utility	122
Installing EPSON Remote!	122
Accessing EPSON Remote!	122
Chap 5-Changing Printer Settings From the Printer’s Control Panel	123
Selecting a Built- In Font and Pitch	124
About Your Printer’s Default Settings	126
Changing default settings	132
Chap 6-Using EPSON Status Monitor 3	135
About the EPSON Status Monitor 3 Utility	136
Accessing EPSON Status Monitor 3	136
Chap 7-Troubleshooting	139
Using the Error Indicators	140
Problems and Solutions	142
Power supply problems	143
Single- sheet paper loading or feeding problems	144
Continuous paper loading or feeding problems	146
Wrong top- of- form position	147
Wrong tear- off position	148
Printing or printout quality problems	149
Clearing Paper Jams	154
Aligning Vertical Lines in Your Printout	155
Printing a Self Test	156
Printing a Hex Dump	157
Appendix A-Enhancing Your Printer With Options	159
Options	160
Paper handling options	160
Optional interface cards	162
Using the Optional Cut- Sheet Feeders	163
Installing an optional cut- sheet feeder	164
Loading paper in the single- bin cut- sheet feeder	166
Loading paper in the high- capacity cut- sheet feeder	170
Assembling the double- bin cut- sheet feeder	174
Selecting your paper path (bin 1 or bin 2)	175
Switching between continuous paper and single- sheet paper in the cut- sheet feeder	176
Using the Roll Paper Holder	178
Assembling the roll paper holder	178
Installing the roll paper holder	179
Loading roll paper	180
Removing roll paper	182
Using an Optional Front Sheet Guide	183
Installing the front sheet guide	183
Loading paper in the front sheet guide	185
Installing an Interface Card	187
Appendix B-Cleaning and Transporting the Printer	189
Cleaning the Printer	190
Transporting the Printer	191
Appendix C-Specifications	193
Printer Specifications	194
Mechanical	194
Electrical	197
Environmental	198
Paper	198
Paper alignment	202
Printable area	203
Safety approvals	206
CE marking	206
Command Lists	207
EPSON ESC/ P2 control codes	207
IBM 2390 Plus emulation control codes	211
Character Tables	212
International character sets for the Italic table	223
Appendix D-Customer Support Information	225
Contacting Customer Support	226
For North American Users	227
Electronic support services	227
Automated telephone services	227
For United Kingdom and the Republic of Ireland Users	229
Enquiry Desk	229
Customer Support	229
Faxon EPSON	230
EPtec- Bulletin Board Service for latest drivers and utilities	230
World Wide Web	231
For Australian Users	231
EPSON FAXBACK	231
EPSON Bulletin Board System	231
Internet URL http:// www. epson. com. au	231
Your dealer	232
EPSON Helpdesk	232
For Singapore Users	232
For Hong Kong Users	233
Internet home page	233
Electronic bulletin board system	233
Technical support hotline	233
For Philippines Users	234
Glossary	235
Paper positions	239
Standby position	239
Tear-off position	239
Top-of-form position	240
Index	241