Fisher and Paykel RDV3-304-N User Guide Dual Fuel Cooker - Page 66

Troubleshooting, PROBLEM, POSSIBLE CAUSES, WHAT TO DO, General

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TROUBLESHOOTING If there is a problem with your oven, please check the following points before contacting your local Fisher & Paykel trained and supported service technician or the Customer Care Centre. General PROBLEM The oven does not work (no heating) The oven does not work but the screen is on. POSSIBLE CAUSES No power supply (oven light and dial halos do not come on) No gas supply The oven is in Demo Mode. WHAT TO DO Ensure the circuit breaker hasn't tripped and there is no power outage in your area. If there is a power outage, you cannot use the oven until power is restored. The supply to the house may be faulty or there may be an outage. Contact your local gas supplier. Call Customer Care. One of the oven lights does not come on, but the oven works. The oven light bulb(s) have blown Replace the light bulb(s). See 'Replacing the oven light bulbs' for instructions. The light bulb is loose. Ensure bulb is secure See 'Care and cleaning' for instructions. The oven light has been turned off. Go to the menu in the top left corner of the screen and select LIGHT. The oven controls are unresponsive. The control panel is locked. Touch and hold the screen to unlock. The oven is not heating. The door is not properly closed or it is opened too frequently during cooking. The heating elements are disabled while the door is open. Ensure the door is properly closed and avoid opening it during cooking. A glass pane in the oven door has cracked, chipped, or shattered. Incorrect cleaning or the edge of the glass hitting against something. You must NOT use the oven. Contact a Fisher & Paykel trained and supported service technician or Customer Care I can feel hot air blowing out of the vents after I have turned the oven off. This is normal. The fan does not come on Technical fault in a convection mode. For safety reasons the cooling fans will continue to run even when you have turned the oven off. The fans will switch off automatically when the oven has cooled. Contact your Authorized Service Center or Customer Care. 66

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66
TROUBLESHOOTING
If there is a problem with your oven, please check the following points before contacting
your local Fisher & Paykel trained and supported service technician or the Customer Care
Centre.
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
The oven does not work
(no heating)
No power supply (oven light and
dial halos do not come on)
Ensure the circuit breaker hasn’t
tripped and there is no power
outage in your area. If there is a
power outage, you cannot use the
oven until power is restored.
No gas supply
The supply to the house may be
faulty or there may be an outage.
Contact your local gas supplier.
The oven does not work
but the screen is on.
The oven is in Demo Mode.
Call Customer Care.
One of the oven lights
does not come on, but the
oven works.
The oven light bulb(s) have
blown
Replace the light bulb(s). See
'Replacing the oven light bulbs' for
instructions.
The light bulb is loose.
Ensure bulb is secure See 'Care
and cleaning' for instructions.
The oven light has been turned off.
Go to the menu in the top left
corner of the screen and select
LIGHT.
The oven controls are
unresponsive.
The control panel is locked.
Touch and hold the screen to
unlock.
The oven is not heating.
The door is not properly closed or
it is opened too frequently during
cooking.
The heating elements are disabled
while the door is open. Ensure the
door is properly closed and avoid
opening it during cooking.
A glass pane in the
oven door has cracked,
chipped, or shattered.
Incorrect cleaning or the edge
of the glass hitting against
something.
You must
NOT
use the oven.
Contact a Fisher & Paykel trained
and supported service technician
or Customer Care
I can feel hot air blowing
out of the vents after I
have turned the oven off.
This is normal.
For safety reasons the cooling fans
will continue to run even when you
have turned the oven off. The fans
will switch off automatically when
the oven has cooled.
The fan does not come on
in a convection mode.
Technical fault
Contact your Authorized Service
Center or Customer Care.
General