Hayward HL32950VSP VS Omni Residential Troubleshooting Guide
Hayward HL32950VSP Manual
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- Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 1
VS Omni® Troubleshooting Guide Residential TSG-VSO100c Copyright 2018 Hayward Industries Inc. - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 2
can shock, burn, cause serious injury and or death. To reduce the risk of electrocution and or electric shock hazards: • Only qualified technicians should remove service and install equipment • Replace damaged wiring immediately • Ensure applicable equipment is properly grounded and bonded 2 - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 3
of Contents VS Omni® Overview & Part Numbers/Descriptions HUB PCB Layout & Smart Relay PCB Layout TriStar 950 & TriStar 900/MaxFlo VS/Super Pump VS How To: Download & Upgrade Firmware Back-Up Config. & Connect to Wi-Fi Remove DDT & Reset System to Factory Default Troubleshooting: 1. Controller - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 4
VS Omni: Overview • The Hayward VS Omni is a pump based automation solution that is ideal for both retrofit as well as new pool installations. • The VS Omni features an internal WiFi chip, capable of connecting to a home network broadcasting 2.4ghz Wi-Fi signals. • The VS Omni features a touch - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 5
VS Omni: Replacement Part Numbers Part Numbers HLXDLCD HLXDCOVER HLXDSPCASE HLX485100 HLX485200 HLXHIOPCB HLXHW5PK RS485 100ft Extension RS485 200ft Extension OmniHub PCB OmniHub Hardware 5pk Omni 6ft Whip Omni RS485 Smart Relay Replacement Jbox Replacement Relay Label Replacement Control (complete - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 6
VS Omni: HUB PCB Layout B A 6 C E A Flow Switch Port (Optional flow monitoring) D B RS485 Comm Bus F C Temp Sensors (3.3VDC) D Heater Terminal (dry contact) E Controller Connector F Valve Actuator Output (24VAC) G Hub Board Input (120VAC/240VAC) G HLXHIOPCB - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 7
VS Omni: Smart Relay Front HLX485RELAY Label Remote Relay ON/OFF Function Green = communicating with wiring hub Red = not communicating with wiring hub Green = Relay is ON (Load power) RED = Relay is OFF (No Load power) Provides manual override only when the wiring hub comm is down / unassigned - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 8
VS Omni & TriStar 950 The following instructions are for TriStar 950 ONLY. PUMP - Wiring Compartment VS Omni - Wiring Hub (RS485) Communication Hookup: Recommended Wire: 18 Gauge Stranded, 2-conductor shielded twisted pair: • 7 (Pump) to 2 on the VS Omni • 8 (Pump) to 3 on VS Omni 8 - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 9
VS Omni & TriStar 900/MaxFlo VS/Super Pump VS The following instructions are for TriStar 900, MaxFlo VS and Super Pump VS ONLY. PUMP - Wiring Compartment: *Set all dip switches to OFF VS Omni - Wiring Hub (RS485) Communication Hookup: Recommended Wire: 18 Gauge Stranded, 2-conductor shielded - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 10
VS Omni® How To: - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 11
How To: Download Firmware To download the latest firmware to a USB drive go to www.hayward.com Support Center> Automation > VS Omni > Support Step 1: Right click on the link of the file you wish to download. Step 1-3 Step 2: Within the options menu select "Save link as..." (Note: USB - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 12
How To: Upgrade Firmware Insert USB drive into the bottom of the controller & follow the steps provided below: Step 1 Step 2 Press the power button. Step 3 Select "service mode". Step 4 Select either "Yes" or "Timed" to continue. 12 Tap the "upgrade" icon. - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 13
How To: Upgrade Firmware (cont.) NOTE: Make sure all devices are up to the latest firmware revision. Step 5 Step 6 Select the "MSP" to upgrade the controller. Step 7 Select USB, latest file, and then check mark. Step 8 Once the upgrade has started DO NOT power off while in process. 13 Once the - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 14
How To: Back-Up Configuration Use the steps provided to Backup a configuration. These steps aid firmware upgrades, controller changes, and corrupted configurations. Step 1 Step 2 On the right of the dashboard locate and tap the "config" icon. Step 3 Select the "Backup config" option (third down - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 15
How To: Connect to Wi-Fi The following identifies how to connect to a 2.4Ghz Wi-Fi signal. Step 1 Step 2 On the right of the dashboard locate and tap the "config" icon. Step 3 Select the "network" option, on the right side of the screen. Step 4 If no network has been setup prior, select the - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 16
OmniLogic Web Server The following table outlines a description of each test, conducted by the Network Diagnostics. A failure of any of these items will provide additional troubleshooting steps. 16 - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 17
may be helpful when attempting to resolve communication issues. Step 1 Step 2 Press the power button. Step 3 Select "service mode". Step 4 Select either "Yes" to continue and enter service mode. Select "remove DDT", then check mark. After system is wiped clean, then power cycle. NOTE: After - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 18
be helpful in resolving obscure schedule or command issues. Step 1 Step 2 Press the power button. Step 3 Select "service mode". Step 4 Select either "Yes" to continue and enter service mode. Select "factory reset", then check mark. After system is wiped clean, it will power cycle. NOTE: Doing - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 19
VS Omni® Troubleshooting - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 20
) Is voltage YES correct? NO Screen still blank? YES NO Test hub input power (120/240vAC) Verify display power on display back (12vDC) Problem solved YES Is voltage correct? NO Is voltage YES correct? NO Replace Hub PCB: HLXHIOPCB Resolve at breaker / timeclock Replace Controller HLHCONTROL - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 21
1. Controller: Blank Display The Controller display runs off of 12vDC. This power is supplied by the VS Omni wiring hub. Inspect the wire from the controller to the hub for damage. Tap On the Screen Step 1A Test for 12VDC Step 1B Tap - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 22
1. Controller: Blank Display (cont.) The wiring hub can be powered either by 120 or 240vAC. Ensure the breaker / timeclock is not tripped or OFF. Test Wiring Hub Input Step 1C Test Breaker/Timeclock Step 1D Unplug input power connector. Verify 120 or 240vAC. IF 120/240vAC is present, replace the - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 23
1. Controller: Blank Display (cont.) The controller enclosure is deigned to be water resistant, with a gasket seal. Care should be taken during reassembly. Access Controller PCB Step 1E Test Controller PCB Input Step 1F On the back of the controller, remove the 4 screws that secure the controller - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 24
Wiring Hub? Section 3 NO In service, will YES valve rotate? NO Confirm YES programming & port location, is valve handle Problem solved YES does valve move? NO 24 Reprogram, YES does valve rotate? NO Replace Hub PCB: HLXHIOPCB Problem solved Reprogram, if problem persists Contact Support - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 25
2. Valve Not Rotating Comm Loss Alarms can prevent equipment, such as a valve actuator, from functioning. The alarms icon is located on the right side of the controller dashboard. Before proceeding, verify whether a Comm Loss Alarm appears. Check Display for a Comm Loss - Wiring Hub Alarm Step 2A On - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 26
.) The valve actuator circuit will only receive power from the wiring hub if it is correctly programmed. Verify the valve is not only programmed but is also plugged into the corresponding valve actuator port. Confirm Programming Step 2B Verify Shaft is Engaged Step 2C Make sure valve actuator is - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 27
actuator to rotate based on supplied power, the switch will have to be moved to the ON1 or ON2 position (which will depend on the installation). Check Actuator Toggle Step 2D Check ACT power Step 2E Locate toggle switch (bottom of actuator). Verify switch is either in ON1 or ON2 positions - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 28
mode, but will not do so while in normal operation. Than either the programming or an interlock are most likely causing the problem. Reprogram Valve Step 2F Service Mode Step 2G Reprogram the value using quick edit. IF the valve still does not rotate when turned ON through the controller, replace - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 29
2. Valves Not Rotating (cont.) If the valve rotates when activated through service mode, but will not do so while in normal operation. Than either the programming or an interlock are most likely causing the problem. Reprogram Valve Step 2H Using quick edit, reprogram the valve. IF the valve still - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 30
Wiring Hub Comm Loss - Wiring Hub Clear DDT & power cycle Problem solved Backup config. YES Did the Comm error clear? NO 30 RS485, did error clear? NO Is the Controller wiring damaged? NO Problem is in the RS485 block (i.e. smart relay or VSP)? RtcbieRamrseeboeaplelcklvale(eoc?rce?a/k)t - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 31
DDT & Power Cycle Step 3A Check HNA Power LED Step 3B Follow steps to remove DDT (pg. 17). IF after programming is reestablished, the problem still persists go to step 3B. IF problem is corrected Backup configuration (pg. 14). Inspect the HNA power LED. IF the LED does not flash green, then go - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 32
, proceed to step 3D. Reset the system to factory default and reprogram. IF the Wiring Hub Comm Error clears, then back up the configuration. IF problem persists, go to step 3E. 32 - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 33
3F Remove the RS485 Communication block. IF the Wiring Hub Comm Error clears, something in the block is causing the problem (i.e. VSP or Smart Relay). IF problem persists, replace the Controller (HLHCONTROL) Unplug input power connector. Verify 120/240vAC. IF 120/240vAC is present, replace the hub - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 34
4. Alarms: Comm Loss - Smart Relay Comm Loss - Smart Relay Problem solved Section B Clear DDT & power cycle Problem solved 34 Inspect cable & connection Are wires YES free of damage? NO YES Replace cable HLX485100, did the error clear? NO Are any LEDs lit - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 35
4. Alarms: Comm Loss - Smart Relay The Remote LED determines whether the Smart Relay is communicating. The Relay LED determines whether the Relay is actively ON or OFF. Check Cable/Connection Step 4A Verify Smart Relay LED Status Step 4B Inspect the Smart Relay cable for damage. IF no breaks - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 36
(240vAC). IF no/low voltage, correct at power source. IF correct, replace the Smart Relay (HLX485RELAY). Follow steps to remove DDT (pg. 17). IF after programming is reestablished, the problem still persists go to step 4E. IF problem is corrected Backup configuration (pg. 14). 36 - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 37
Step 4F Isolate the RS485 wiring and verify Smart Relay is wired correctly. IF removing all other equipment clears comm error, then problem is in the RS485 wiring. IF problem persists, go to Step 4F. Reset the system to factory default and reprogram. IF the Smart Relay Comm Loss clears, then back - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 38
error clear? NO Verify pump input power Please Contact Support (187-253vAC) (908) 355.7995 The problem may be related to the pump display (TriStar 950) or the pump YES Is voltage correct? drive (TriStar 900, MaxFlo NO VS or Super Pump VS Resolve at pump 38 breaker Is comm wiring YES - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 39
to following the communication wiring diagrams as they may differ from pump to pump. Verify Comm Connections Step 5A TriStar VS 950 All other VS Pumps VS Omni 7 A 2 8 B 3 - COM 4 Verify the communication cable from the Hub (RS485) to the Pump is correctly wired (pg. 8-9). IF correct - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 40
voltage, resolve at pump breaker. IF correct please contact support (908) 355-7995*. IF the pump is powered and the HUA is not showing up in the VS Omni the problem may be related to pump compatibility, the pump display (TriStar 950), or the pump drive (TriStar 900, Maxflo VS, Super Pump VS). 40 - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 41
(related to router/network incompatibility or long distances YES Does the problem persist? NO Problem solved Problem solved For more help, please Contact Support (908) 355.7995 41 Test Description X Verifying Netlink Network password was not accepted X Verifying Network Address Controller - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 42
-date by comparing the system versions with those available on Hayward's Support>Automation>VS Omni>Firmware Upgrades. Follow steps on pg. 11-13 to network diagnostics: IF no red flags were generated AND the problem persists, please contact support (908) 355-7995*. IF red flags appeared, proceed to - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 43
to other wireless devices. Web ping failed (check internet connection and web browsing capabilities, this could be an Internet Service Provider problem) Failed to reach OmniLogic Web Server (contact support 908-355-7995) The table provided above outlines why each test may have failed. IF the - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 44
CL Lights: Out-ofSync/OFF Are the CL YES Lights ON? NO In service mode, toggle lights ON/OFF Install a snubber: YES (GLX-HAL- XSNUB), then resync lights Did CL lights illuminate? NO Problem solved In service mode, with lights relay ON Replace YES defective lights 44 Test transformer - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 45
color or show than what the controller is reporting, 3. The Lights are out-of-sync with each other. Activate Lights & Observe Step 7A Install a Snubber & Resync Step 7B Activate the lights through the controller (if they aren't already in this state) and determine whether the physical lights - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 46
Lights Step 7C Test Transformer Output Step 7D 14VAC Put system in service mode (power>service mode), then toggle lights on, off, & back on. IF lights are illuminating, install a snubber & resync lights after exiting service. IF they did not illuminate, go to 7D. Open lighting transformer and - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 47
7. CL lights (14v): Out-of-Sync To determine the source of the disconnect, test the input and output sides of the transformer while calling for lights to be ON. Test Transformer Input Step 7E Test Smart Relay Input Step 7F 120VAC Test the input side of the lighting transformer for 102138vAc. IF - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 48
VS Omni® Additional Information - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 49
a Snubber If the following conditions exist then a snubber may be recommended: • IF an isolation transformer for low voltage lighting is installed. 300W GLX-HAL-XSNUB • IF turning the light OFF or toggling ON/OFF (either via light switch or relay) causes a GFCI breaker to trip, even - Hayward HL32950VSP | VS Omni Residential Troubleshooting Guide - Page 50
Reading Serial Numbers 3K11284- 123456 3K11284 = Standard Warranty Term 3K11284 = Product Family 3K11284 = Year of Manufacture 3K11284 = Day of Manufacture 123456 = Manufacturing ID 50
VS Omni
®
Troubleshooting Guide Residential
TSG-VSO100c
Copyright 2018 Hayward Industries Inc.