HP AD510A HP StorageWorks 1500 Modular Smart Array maintenance and service gui - Page 63

Parts-only warranty service, Procuring the spare component, Returning the defective component

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For more information about HP's customer Self Repair program, contact your local service provider. For the North American program, go to: http://www.hp.com/go/selfrepair. Parts-only warranty service Your HP Limited Warranty may include a parts-only warranty service. Under the terms of part-only warranty service, HP provides replacement parts free of charge. For parts-only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts for you, you are charged for the travel and labor costs of this service. Procuring the spare component The Illustrated parts list lists the parts that qualify for CSR, including assembly and spare numbers. Parts have a nine-character component number on their label. The first six characters identify the element; the last three characters define the revision level. The replacement component revision level must be the same as, or later than, the number on the failed component. The greater the revision level, the later the revision. Returning the defective component In the materials shipped with a CSR component, HP specifies whether the defective component must be returned to HP. In cases where it is required, you must ship the defective part back to HP within a defined period of time, normally five business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a CSR, HP will pay all shipping and part return costs and determine the courier/carrier to be used. Recommended tools When replacing certain components, such as the power button assembly, the following tools may be necessary: • 4-mm flat-blade screwdriver • Phillips screwdriver maintenance and service guide 63

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For more information about HP's customer Self Repair program, contact your local service provider. For
the North American program, go to:
h
t
t
p
:
/
/
w
w
w
.
h
p
.
c
o
m
/
g
o
/
s
e
l
f
r
e
p
a
i
r
.
Parts-only warranty service
Your HP Limited Warranty may include a parts-only warranty service. Under the terms of part-only
warranty service, HP provides replacement parts free of charge.
For parts-only warranty service, CSR part replacement is mandatory. If you request HP to replace these
parts for you, you are charged for the travel and labor costs of this service.
Procuring the spare component
The
Illustrated parts list
lists the parts that qualify for CSR, including assembly and spare numbers. Parts
have a nine-character component number on their label. The
fi
rst six characters identify the element; the
last three characters de
fi
ne the revision level. The replacement component revision level must be the same
as, or later than, the number on the failed component. The greater the revision level, the later the revision.
Returning the defective component
In the materials shipped with a CSR component, HP speci
fi
es whether the defective component must be
returned to HP. In cases where it is required, you must ship the defective part back to HP within a de
fi
ned
period of time, normally
fi
ve business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part may result in HP
billing you for the replacement. With a CSR, HP will pay all shipping and part return costs and determine
the courier/carrier to be used.
Recommended tools
When replacing certain components, such as the power button assembly, the following tools may be
necessary:
•
4-mm
fl
at-blade screwdriver
•
Phillips screwdriver
maintenance and service guide
63