HP J9028B User Manual - Page 28

ProCurve Networking Customer Support Services, Before Calling Support - software

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Troubleshooting ProCurve Networking Customer Support Services ProCurve Networking Customer Support Services If you are still having trouble with your switch, ProCurve Networking offers support 24 hours a day, seven days a week through the use of a number of automated electronic services. See the Customer Support/Warranty booklet that came with your switch for information on how to use these services to get technical support. The ProCurve Networking Web site, http:// www.procurve.com also provides up-to-date support information. Additionally, your ProCurve Networking authorized network reseller can provide you with assistance, both with services they offer and with services offered by ProCurve Networking. Before Calling Support Before calling your networking dealer or ProCurve Networking Support, to make the support process most efficient, you first should have retrieved the following information: Information Item Information Location • product identification, including mini- the front of the switch, and on labels on the GBICs mini-GBICs • details about the switch's status including the software (OS) version, a copy of the switch configuration, a copy of the switch Event Log, and a copy of the switch status and counters information Web interface • copy of your network topology map, in- your network records cluding network addresses assigned to the relevant devices Troubleshooting 4-4

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Troubleshooting
ProCurve Networking Customer Support Services
Troubleshooting
ProCurve Networking Customer
Support Services
If you are still having trouble with your switch, ProCurve Networking offers
support 24 hours a day, seven days a week through the use of a number of
automated electronic services. See the Customer Support/Warranty booklet
that came with your switch for information on how to use these services to
get technical support. The ProCurve Networking Web site,
http://
www.procurve.com
also provides up-to-date support information.
Additionally, your ProCurve Networking authorized network reseller can
provide you with assistance, both with services they offer and with services
offered by ProCurve Networking.
Before Calling Support
Before calling your networking dealer or ProCurve Networking Support, to
make the support process most efficient, you first should have retrieved the
following information:
Information Item
Information Location
•
product identification, including mini-
GBICs
the front of the switch, and on labels on the
mini-GBICs
•
details about the switch’s status includ-
ing the software (OS) version, a copy of
the switch configuration, a copy of the
switch Event Log, and a copy of the
switch status and counters information
Web interface
•
copy of your network topology map, in-
cluding network addresses assigned to
the relevant devices
your network records