HP Pavilion dv6000 HP Pavilion Entertainment PC - Quick Reference Guide - Page 22

441259-001.book Page 6 Wednesday, February 14, 2007 9:21 AM Troubleshooting Contacting technical support If you are unable to find the help you need by using Help and Support, you may need to contact technical support. For the fastest possible resolution of your problem, have the computer and the following information available when you call or e-mail: ■ Product name located on the display or keyboard. ■ Serial number (s/n) listed on the service tag. ❏ The service tag label is on the bottom of the computer. ❏ To display the service tag information on the computer screen, select Start > Help and Support > System Information. ■ Date the computer was purchased. ■ Conditions under which the problem occurred. ■ Error messages that have been displayed. ■ The manufacturer and model of a printer or other accessories connected to the computer. ■ Operating system version number and registration number. To display the operating system version number and registration number, select Start > Help and Support > System Information. (On some models, the registration number may be identified in the Operating System table as the Product Id). Contact technical support by selecting Start > Help and Support > Contact support. 3-6 Quick Reference