HP Pro Mini 260 G9 Desktop PC Maintenance and Service Guide
HP Pro Mini 260 G9 Desktop PC Manual
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- HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 1
Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more. - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 2
for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 3
cleaning safety precautions...11 Cleaning the computer case ...12 Cleaning the keyboard ...12 Cleaning the monitor ...12 Cleaning the mouse ...13 Service considerations...13 Tools and software requirements ...13 Screws...13 Cables and connectors...13 Hard drives...13 Lithium coin cell battery ...14 - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 4
...31 System board...32 System board callouts ...34 Wireless antennas and cables ...35 5 Troubleshooting without diagnostics...37 Before you call for technical support ...37 Helpful hints ...38 Solving general problems...38 Cannot access the Computer Setup (F10) Utility when booting the computer 39 - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 5
Keyboard commands and typing are not recognized by the computer 47 Mouse does not respond to movement or is too slow 48 Solving hardware installation problems ...48 A new device is not recognized as part of the system 48 Computer will not start...49 Power light blinks red three times and then - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 6
PC Hardware Diagnostics Windows 86 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)...........86 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 87 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 7
12 Power cord set requirements ...99 General requirements...99 Japanese power cord requirements ...99 Country-specific requirements...99 13 Specifications...101 Index ...102 vii - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 8
with an overview of your computer's features. Standard configuration features To identify a typical computer configuration, read this section. Features vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 9
external device such as a smartphone. NOTE: The combo jack supports headphones, line output devices, microphones, line input devices, or light blinks red, the computer displays a diagnostic code to indicate a problem. See Interpreting POST diagnostic front panel lights and audible codes on page - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 10
computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available when contacting customer service for assistance. Serial number location 3 - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 11
improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components To identify the computer major components, use this - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 12
WLAN module Intel® AX211 Wi-Fi® 6e Bluetooth® 5.2 WLAN Realtek 8852BE Wi-Fi 6 Bluetooth 5.2 WLAN Realtek RTL8821CE 802.11b/g/n/a/ac (1 × 1) MU-MIMO supported and Bluetooth 4.2 combo (8) Memory modules (DDR4-3200) 32 GB 16 GB 8 GB 4 GB (9) Solid-state drive (M.2 2280, PCIe) 2 TB, PCIe - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 13
Table 2-1 Computer major components and their descriptions (continued) Item Description * Sensor cable * Antenna bar * Antennas (external) *not illustrated Miscellaneous parts To identify the various computer parts, use this table. Table 2-2 Miscellaneous parts and their descriptions - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 14
Table 2-2 Miscellaneous parts and their descriptions (continued) Description Mouse HP 125 antimicrobial, wired HP 125 wired HP 128 laser, wired Keyboard USB HP USB slim smartcard HP 125 wired Power cord (C5, 1.83 m [6 ft]) AC adapter (nPFC, 7.4 mm) 65 W 65 W, EM Miscellaneous parts 7 - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 15
information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, AC voltage is always applied to the system board. You must disconnect the power - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 16
Table 3-1 Static electricity occurrence based on activity and humidity (continued) Motions of bench worker Relative humidity 400 V 800 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V Removing DIPs from vinyl tray 2,000 V 4,000 V Removing DIPs from polystyrene foam - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 17
dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends the these materials and - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 18
Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4 inch) - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 19
Cleaning the computer case Follow all safety precautions before cleaning the computer case. To clean the computer case, follow these procedures: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 20
or twisting the cables, and route the cables so that they cannot be caught or snagged by parts being removed or replaced. IMPORTANT: When servicing this computer, be sure to place cables in their proper location during the reassembly process. Improper cable placement can damage the computer. Hard - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 21
a minimum lifetime of approximately three years. See the appropriate removal and replacement chapter for the chassis that you are working on for instructions on the replacement procedures. WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the battery is - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 22
Table 3-3 SATA hard drive characteristics (continued) Serial ATA hard drive characteristics Jumpers for configuring drive Data transfer rate N/A 6.0 Gbps Always use an HP-approved SATA 6.0 Gbps cable because it is fully backwards compatible with the SATA 1.5 Gbps drives. Current HP desktop - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 23
guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions before servicing a - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 24
▲ Loosen the thumbscrew on the rear of the computer (1), slide the panel forward, and lift it off the computer (2). NOTE: Computer appearance might vary. To install the access panel, reverse the removal procedure. Front bezel To remove the front bezel, use these procedures. Before removing the front - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 25
with up to two industry-standard SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM. To achieve the maximum memory support, you can populate the system board with up to 64 GB of memory. Table 4-1 Memory module specifications Component Specification Memory modules - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 26
There are two SODIMM sockets on the system board, with one socket per channel. The sockets are labeled DIMM1 and DIMM3. The DIMM1 socket operates in memory channel B. The DIMM3 socket operates in memory channel A. The computer comes with double data rate 3 synchronous dynamic random access memory ( - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 27
2. Tilt the fan up and leave it in the upright position. 3. Press outward on the two latches on each side of the memory module (1), and then pull the module out of the socket (2). 20 Chapter 4 Removal and replacement procedures - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 28
4. Match the notch on the module with the tab on the memory socket (1). Slide the new module into the socket at approximately a 30° angle, and then press the module down (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way. The computer automatically - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 29
3. Pull the fan away from the heat sink (3). To install the fan, reverse the removal procedure. Ambient (thermal) sensor To remove the ambient sensor, use these procedures. Before removing the ambient sensor, follow these steps: 1. Prepare the computer for disassembly (see Preparation for - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 30
To install the ambient sensor, reverse the removal procedure. Hard drive and drive cage To remove the hard drive and drive cage, use these procedures. For list of available hard drives, see Computer major components on page 4. NOTE: Before you remove the old hard drive, be sure to back up the data - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 31
2. Lift the connector latch on the system board, and then pull the tab (1) to disconnect the hard drive cable (2). 3. Remove the two Torx T15 screws (3) that secure the hard drive cage to the chassis. 4. Slide the hard drive cage back, and then lift it out of the chassis (4). NOTE: Computer - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 32
1. Locate the solid-state drive (3) on the system board. 2. Remove the screw from the bracket on the solid-state drive (1). 3. Remove the bracket (2). NOTE: Computer appearance might vary. 4. Remove the screw from the solid-state drive (1). Solid-state drive 25 - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 33
5. Pull the drive out of the system board connector (2). To install the solid-state drive module, reverse the removal procedure. WLAN module To remove the WLAN module, use these procedures. For list of available WLAN modules, see Computer major components on page 4. The WLAN module is located under - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 34
1. Locate the WLAN module (2) on the system board. 2. If installed, remove the plastic piece that covers the antenna connectors (1). 3. Disconnect the antenna cables from the module (2). 4. Remove the Phillips screw (3) that secures the module to the computer. 5. Pull the module out of the socket - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 35
6. If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse the removal procedure. NOTE: WLAN modules are designed with a notch to prevent - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 36
1. Prepare the computer for disassembly (see Preparation for disassembly on page 16). 2. Remove the access panel (see Access panel on page 16). 3. If installed, remove the hard drive and drive cage (see Hard drive and drive cage on page 23). Remove the battery: 1. Locate the battery and battery - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 37
2. Remove the access panel (see Access panel on page 16). 3. If installed, remove the hard drive and drive cage (see Hard drive and drive cage on page 23). Remove the speaker: 1. Disconnect the speaker cable from the system board connector (1). 2. From the outside-front, slide the rubber grommets - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 38
To install flex I/O connector board, reverse the removal procedure. Processor heat sink To remove the processor heat sink, use these procedures. Models with a graphics card and heat sink do not include a separate processor heat sink. IMPORTANT: The bond between the heat sink and the processor can be - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 39
3. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 40
1. Prepare the computer for disassembly (see Preparation for disassembly on page 16). 2. Remove the access panel (see Access panel on page 16). 3. Remove the fan (see Fan on page 21). 4. Remove the memory modules (see Memory modules (SODIMMs) on page 18). 5. Remove the solid-state drive (see Solid- - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 41
4. Lift the side of the system board (1), and then remove it from the computer (2). To install the system board, reverse the removal procedures. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. When replacing the system board, you must reprogram the - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 42
Table 4-2 System board callouts Item Component (1) Speaker (2) WLAN module (3) Solid-state drive (4) Flex I/O board (5) RTC battery Item Component (6) Hard drive (7) CMOS button (8) Fan (9) Memory module (10) Memory module Wireless antennas and cables To remove the wireless - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 43
To replace the antennas, reverse the removal procedures. 36 Chapter 4 Removal and replacement procedures - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 44
guide. Before you call for technical support If you are having problems with the computer, try these solutions to isolate the exact problem before calling for technical support and product ID number. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 45
call your local authorized service provider or dealer. Helpful hints If you encounter problems with the computer or software the factory-installed operating system, check to be sure that it is supported on the system. NOTICE: When the computer is plugged into an AC Troubleshooting without diagnostics - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 46
Computer will not respond to keyboard or mouse Use this information to troubleshoot the computer. Cause Computer is in Sleep state. System has locked date and time.) If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 47
, power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer. Cause Processor is too hot - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 48
the computer. Computer turned off automatically and the power light blinks red four times and then white two times Use this information to troubleshoot the computer. Cause Processor thermal protection activated. A fan might be blocked or not turning, or the heat sink is not properly attached to - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 49
, then replace the power supply. 6. Replace the system board. Solving power problems These tables provide common causes and solutions for power problems. Power supply shuts down intermittently Use this information to troubleshoot the computer. Cause If the computer has a voltage selector, voltage - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 50
Check. 2. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Disk drive transaction problem Use this information to troubleshoot the computer. Power light blinks red four times followed by a two-second pause and the computer beeps four times (Beeps stop - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 51
it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run Options. Nonsystem disk/NTLDR missing message Use this information to troubleshoot the computer. Cause The system is trying to start from - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 52
If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in these tables. Sound cuts in and out Use this information to troubleshoot the computer. Cause Processor resources are being used by other open applications. Solution Shut down - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 53
jack to its default value. Solving printer problems If you encounter printer problems, see the documentation that came with the printer and the common causes and solutions listed in these tables. Printer will not print Use this information to troubleshoot the computer. Cause Printer is not turned - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 54
If you encounter keyboard or mouse problems, see the documentation that came with the equipment and the common causes and solutions listed in these tables. Keyboard commands and typing are not recognized by the computer Use this information to troubleshoot the computer. Cause Keyboard connector is - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 55
not respond to movement or is too slow Use this information to troubleshoot the computer. Cause Mouse connector is not properly plugged into the lose any unsaved data. Follow the instructions that came with the mouse. Solving hardware installation problems You might need to reconfigure the computer - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 56
the computer system. Reboot the computer and follow the instructions for accepting the changes. Use Windows Device Manager to problems. 3. If you still cannot resolve the issue, contact Customer Support. Power light blinks red three times and then white two times Use this information to troubleshoot - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 57
Some common causes and solutions for network problems are listed in these tables. The guidelines do not discuss the process of debugging the network cabling. Network driver does not detect network controller Use this information to troubleshoot the computer. Cause Network controller is disabled - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 58
. The cable is attached to the incorrect connector. There is a problem with the cable or a device at the other end of the . Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network Use this information to troubleshoot the computer. Cause - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 59
troubleshoot the computer. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. Solving memory problems If you encounter memory problems or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 60
the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in these tables. USB flash drive is not seen as a drive letter in Windows Use this information to troubleshoot the computer. Cause The drive letter after the - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 61
If you encounter internet access problems, consult your internet service provider (ISP), or see the common causes and solutions listed in these tables. Unable to connect to the internet Use this information to troubleshoot the computer. Cause Internet Service Provider (ISP) account is not set - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 62
-installed operating system, it might not be supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause ROM issue - POST - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 63
information about a USB device and restoring it on one or more computers. ● Enable or disable DriveLock security or securely erase a hard drive (when supported by drive). Using Computer Setup (F10) Utilities You can access Computer Setup only by turning the computer on or restarting the system. To - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 64
after exiting the F10 Setup screen. Computer Setup Main This table provides information about the Computer Setup Main menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-1 Computer Setup Main Option Description System Information - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 65
BIOS Version If this option is selected, the system is locked to the current BIOS version, and updates are not allowed. Native OS Firmware Update Service Allows the operating system to drive firmware updates (for example, Windows Update). 58 Chapter 6 Computer Setup (F10) Utility - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 66
back to any previous version of BIOS. ■ Restricted Rollback to older BIOS: If selected, Minimum BIOS Version becomes active, which lets you manually enter the minimum BIOS version that you can roll back to. Minimum BIOS Version Defaults to current version. Read-only unless restricted rollback is - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 67
, exits Computer Setup, and reboots. Computer Setup Security This table provides information about the Computer Setup Security menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-2 Computer Setup Security Option Description Create - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 68
Block on every boot: Select to enable HP Sure Start. Default is disabled. ● BIOS Data Recovery Policy: Select Automatic or Manual to determine data recovery process. Manual recovery is intended only for situations when you want forensic analysis before HP Sure Start recovery. When this policy is - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 69
UEFI CA key: Disabling this setting alters the Secure Boot key list to further restrict the allowed software components. Set this option to disable to support Device Guard. Default is enabled. 62 Chapter 6 Computer Setup (F10) Utility - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 70
power up when changes are made to system security policy. The user must manually agree to those changes before the change is confirmed. Default is enabled. Guard Extensions (SGX) Intel SGX is a set of processor code instructions from that allows user-level code to allocate private regions of memory - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 71
of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. selection appears only when at least one drive that supports the DriveLock feature is attached to the system. IMPORTANT reset security settings during a service event. Default is enabled. - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 72
Computer Setup Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-3 Computer Setup Advanced (for advanced users) Option Heading Display Language Lets you - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 73
Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order, restart the computer and press esc (to access the Startup menu) and then f9 (Boot - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 74
(AMD® products only) Enables AMD-V and AMD-Vi virtualization features on AMD-based systems Enhanced Hello Sign-in (systems with supporting hardware for biometric identification only) Allows for secure logon using the Windows Hello feature. DMA Protection Enables DMA redirection using IOMMU for - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 75
users) (continued) Option Heading Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 76
Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Microphone Clear to disable the integrated microphone. This does not affect devices plugged into audio jacks. The disable and lock setting prevents other audio ports from being remapped to the microphone function in - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 77
Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Lets you enable specific serial ports. Default is enabled. Serial Port Voltage (Retail Point-of-Sale models only; ports vary by model) Lets you configure powered serial port voltage selection on RPOS units that - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 78
Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is disabled. USB Redirection Support USB redirection CIRA Timeout (min.) CIRA is Customer Initiated Remote Assistance, an Intel service to help users employing Active Management Technology (AMT). Default is 1. - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 79
-express interface, thus any Thunderbolt device that requires PCI-Express will not function correctly. Native PCIe Hot Plug Enables hot plug support to the system PCI-Express bus. Remote HP PC Hardware Diagnostics Settings Sets the configuration for Remote HP PC Hardware Diagnostics, including - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 80
-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except f10 - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 81
008-Microcode Patch Error Processor is not supported by the BIOS. 009-PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. Recommended action section for instructions on installing a new battery. 1. Upgrade BIOS to - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 82
1. If additional memory was recently ECC memory error correction. added, remove it to see if the problem remains. 2. Check product documentation for memory support information. 2E6-Memory Not Configured Correctly for DIMM1 is not installed. Proper MEBx Execution Be sure that a memory module - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 83
board. User Diagnostics (f2 during boot-up) might help identify any problem with specific devices. 301-Hard Disk 1: SMART Hard Drive Detects Imminent hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. 302-Hard Disk 2: - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 84
41B-Device in PCI Express Slot Failed To Initialize There is an incompatibility or problem with a PCIe device and the system or PCIe link could not be installed in the system that is not supported and has been disabled. Replace with a supported module. 800-Keyboard Error Keyboard failure - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 85
Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 801-Keyboard or System Unit Error Keyboard failure. 1. Reconnect the keyboard with computer turned off. 2. Be sure that none of the keys are pressed. 3. Replace the keyboard. 4. - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 86
Interpreting POST diagnostic front panel lights and audible codes This section identifies the front panel light codes as well as the audible codes that can occur before or during POST that might not have an error code or text message associated with them. CAUTION: When the computer is plugged into - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 87
graphics initialization. 3.4 The system board displays a power failure (crowbar).* 3.5 The processor is not detected.* 3.6 The processor does not support an enabled feature. Thermal 3.7 The access panel/top cover has been opened since last boot. 4.2 A processor over temperature condition - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 88
8 Password security and resetting CMOS This computer supports two security password features that you can establish through the Computer Setup Utilities menu: administrator password and power-on password. When you establish only an - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 89
1. Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-on password, go to step 3. 2. To delete the Setup password, as soon as the computer turns on: - Press esc while the "Press the ESC key for Startup Menu" message is displayed. - Press f10 to enter - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 90
that you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 91
available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and , contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 92
drive from which you want to boot, and then follow the on-screen instructions. Using HP Sure Recover (select products only) Select computer models are configured with Recover, go to http://www.hp.com/support. Follow the on-screen instructions to find your product and locate your documentation. Changing - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 93
troubleshooting the Event Automation Service (EAS) page, Support. 1. Select the Start button, and then select HP Help and Support. 2. Select HP PC Hardware Diagnostics Windows. 3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 94
type support, and then select HP Support Assistant. - or - Select the question mark icon (select products only) in the taskbar. 2. Select Troubleshooting and fixes test that you want to run, and then follow the on-screen instructions. NOTE: To stop a diagnostic test, select Cancel. Downloading HP PC - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 95
the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, and select Download, and then follow the on-screen instructions to select the specific Windows diagnostics version to be problem: 88 Chapter 10 Using HP PC Hardware Diagnostics - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 96
scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the failure ID code. NOTE: To start diagnostics on - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 97
the product name or number. 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 98
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. ● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 99
nonvolatile memory that can contain personal data after the system has been turned off and the hard drive has been removed, use these instructions. HP business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 100
Utilities. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. - or - Clear the contents of the drive using the following Disk Sanitizer commands steps: i. Turn on or restart the computer, and - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 101
want to clear, and then follow the on-screen instructions to continue. NOTE: The amount of time it takes to troubleshooting nonvolatile memory usage. Table 11-1 Troubleshooting steps for computer configuration data for select platforms that support HP Sure Start. For more information, see - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 102
Table 11-1 Troubleshooting steps for go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel 1.5 MB or 7 Yes product for data store contents can this utility. manuals and be populated by a remote specific product management - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 103
-screen instructions. 2. What is a UEFI BIOS, and how is it different from a legacy BIOS? The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between the platform firmware and an operating system (OS). It replaces the older BIOS architecture but supports - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 104
. a. Turn on or restart the computer, and then quickly press esc. b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen instructions. c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and then follow the on-screen - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 105
Start default configuration. Advanced users can customize the default configuration. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. 98 Chapter 11 Statement of memory volatility - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 106
12 Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V ac-120 V ac or 220 V ac-240 V ac. Power supplies on those computers that do not have external - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 107
Table 12-1 Power cord country-specific requirements (continued) Country Austria (1) Accrediting Agency OVE Country Japan (3) Accrediting Agency METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 108
13 Specifications This section provides specifications for your computer. Table 13-1 Specifications Metric U.S. Dimensions Height Width Depth Approximate weight 175 mm 177 mm 34 mm 1.45 kg 6.9 in 7.0 in 1.3 in 3.2 lb Temperature range Operating Nonoperating 10°C to 35°C -30°F to 60°C 50°C - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 109
60 Computer Setup Utility 56 country power cord set requirements 99 Customer Support 37 D deleting a Power-On password 81 deleting a Setup password characteristics 14 hard drive cage removal 23 hard drive problems 43 hardware installation problems 48 helpful hints 38 HP PC Hardware Diagnostics - HP Pro Mini 260 G9 Desktop PC | Maintenance and Service Guide - Page 110
country specific 99 power problems 42 power supply operating voltage range 101 Power-On password 81 printer problems 46 problems audio 45 Computer Setup 83 T temperature control 8, 11 tools, servicing 8, 13 Torx T15 screwdriver 8, 13 troubleshooting without diagnostics 37 U using Computer Setup
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.