Home » HP Manuals » Desktops » HP Pro Mini 260 G9 Desktop PC » Manual Viewer

HP Pro Mini 260 G9 Desktop PC Maintenance and Service Guide - Page 109

HP PC Hardware Diagnostics UEFI

View all HP Pro Mini 260 G9 Desktop PC manuals

Add to My Manuals
Save this manual to your list of manuals

Page 109 highlights

Index A access panel illustrated 4 locked 38 removal and replacement 16 Advanced menu, Computer Setup 65 ambient sensor removal and replacement 22 audible codes 79 audio problems 45 B backup, creating 83 backups 83 battery disposal 8, 13, 14 battery replacement 28 beep codes 79 blinking lights 79 boot order, changing 85 booting options Full Boot 73 Quick Boot 73 C cable management 8, 14, 15 cable pinouts, SATA data 14 changing a Power-On password 81 changing a Setup password 81 cleaning computer 8, 11, 12 mouse 8, 11, 13 safety precautions 8, 11 CMOS clearing and resetting 81 computer cleaning 8, 11, 12 computer major components 4 Computer Setup access problem 38 Advanced menu 65 Main menu 57 Security menu 60 Computer Setup Utility 56 country power cord set requirements 99 Customer Support 37 D deleting a Power-On password 81 deleting a Setup password 81 E electrostatic discharge (ESD) 8 preventing damage 8, 9 error codes 73, 79 error messages 73 F F10 Setup 56 access problem 38 fan illustrated 5 removal and replacement 21 flash drive problems 53 flex I/O connector board removal and replacement 30 front bezel illustrated 4 removal and replacement 17 front panel components 1 G general problems 38 grounding methods 8, 9 H hard drive proper handling 8, 13 removal 23 SATA characteristics 14 hard drive cage removal 23 hard drive problems 43 hardware installation problems 48 helpful hints 38 HP PC Hardware Diagnostics UEFI downloading 89 failure ID code 88 starting 89 using 88 HP PC Hardware Diagnostics Windows accessing 86, 87 downloading 87 failure ID code 86 installing 88 using 86 HP Recovery media recovery 84 HP Sure Recover 85 HP Sure Start 92, 98 I illustrated parts catalog 4 installing battery 28 memory 18 internet access problems 54 K keyboard cleaning 8, 11, 12 keyboard problems 47 L lights blinking PS/2 keyboard 79 M Main menu, Computer Setup 57 memory nonvolatile 92 problems 52 removal and replacement 18 socket population 18 specifications 18 volatile 92 memory module illustrated 5 installation 18 miscellaneous parts 6 mouse cleaning 8, 11, 13 problems 47 102 Index

Section	Page
Computer features	8
Standard configuration features	8
Front panel components	8
Rear panel components	9
Serial number location	10
Illustrated parts catalog	11
Computer major components	11
Miscellaneous parts	13
Routine care, drive guidelines, and disassembly preparation	15
Electrostatic discharge information	15
Generating static electricity	15
Preventing electrostatic damage to equipment	16
Personal grounding methods and equipment	16
Grounding the work area	17
Recommended materials and equipment	17
Operating guidelines	18
Routine care	18
General cleaning safety precautions	18
Cleaning the computer case	19
Cleaning the keyboard	19
Cleaning the monitor	19
Cleaning the mouse	20
Service considerations	20
Tools and software requirements	20
Screws	20
Cables and connectors	20
Hard drives	20
Lithium coin cell battery	21
SATA hard drives	21
Cable management	22
Removal and replacement procedures	23
Preparation for disassembly	23
Access panel	23
Front bezel	24
Memory modules (SODIMMs)	25
Fan	28
Ambient (thermal) sensor	29
Hard drive and drive cage	30
Solid-state drive	31
WLAN module	33
Battery	35
Speaker	36
Flex I/O connector board	37
Processor heat sink	38
System board	39
System board callouts	41
Wireless antennas and cables	42
Troubleshooting without diagnostics	44
Before you call for technical support	44
Helpful hints	45
Solving general problems	45
Cannot access the Computer Setup (F10) Utility when booting the computer	46
Computer appears locked up and will not turn off when the power button is pressed	46
Computer will not respond to keyboard or mouse	46
Computer date and time display is incorrect	46
There is no sound or sound volume is too low	46
Cannot remove computer cover or access panel	47
Poor performance	47
Computer turned off automatically and the power light blinks red four times and then white two times	48
System does not turn on and the lights on the front of the computer are not blinking	48
Solving power problems	49
Power supply shuts down intermittently	49
Computer turned off automatically, power light blinks red two times followed by a two-second pause, and the computer beeps two times (Beeps stop after fifth iteration but lights continue blinking)	49
Power light blinks red four times followed by a two-second pause and the computer beeps four times (Beeps stop after fifth iteration but lights continue blinking)	50
Solving hard drive problems	50
Hard drive error occurs	50
Disk drive transaction problem	50
Drive not found (identified)	51
Nonsystem disk/NTLDR missing message	51
Computer will not boot from hard drive	51
Computer seems to be locked up	52
Solving audio problems	52
Sound cuts in and out	52
Sound does not come out of the speaker or headphones	52
Computer appears to be locked up while recording audio	53
Line-in jack is not functioning properly	53
Solving printer problems	53
Printer will not print	53
Printer will not turn on	54
Printer prints garbled information	54
Printer will not print	54
Solving keyboard and mouse problems	54
Keyboard commands and typing are not recognized by the computer	54
Mouse does not respond to movement or is too slow	55
Solving hardware installation problems	55
A new device is not recognized as part of the system	55
Computer will not start	56
Power light blinks red three times and then white two times	56
Solving network problems	57
Network driver does not detect network controller	57
Network status link light never blinks	57
Diagnostics reports a failure	57
Diagnostics passes, but the computer does not communicate with the network	58
Network controller stopped working when an expansion board was added to the computer	58
Network controller stops working without apparent cause	58
Cannot connect to network server when attempting remote system installation	58
System setup utility reports unprogrammed EEPROM	59
Solving memory problems	59
System will not boot or does not function properly after installing additional memory modules	59
Out of memory error	59
Memory count during POST is wrong	59
Insufficient memory error during operation.	60
Power light blinks red five times followed by a two-second pause and the computer beeps five times (Beeps stop after fifth iteration but lights continue blinking)	60
Solving USB flash drive problems	60
USB flash drive is not seen as a drive letter in Windows	60
USB flash drive not found (identified)	60
System will not boot from USB flash drive	61
The computer boots to DOS after making a bootable flash drive	61
Solving internet access problems	61
Unable to connect to the internet	61
Cannot automatically launch internet programs	62
Solving software problems	62
Computer will not start up and the HP logo does not appear	62
“Illegal Operation has Occurred” error message is displayed	62
Computer Setup (F10) Utility	63
Using Computer Setup (F10) Utilities	63
Computer Setup Main	64
Computer Setup Security	67
Computer Setup Advanced	72
POST error messages	80
POST numeric codes and text messages	80
Interpreting POST diagnostic front panel lights and audible codes	86
Password security and resetting CMOS	88
Changing a setup or power-on password	88
Deleting a setup or power-on password	88
Backing up, restoring, and recovering	90
Backing up information and creating recovery media	90
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	90
Using Windows tools for backing up	90
Restoring and recovering your system	90
Creating a system restore	91
Restoring and recovery methods	91
Recovering using HP Recovery media	91
Changing the computer boot order	92
Using HP Sure Recover (select products only)	92
Using HP PC Hardware Diagnostics	93
Using HP PC Hardware Diagnostics Windows (select products only)	93
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	93
Accessing HP PC Hardware Diagnostics Windows	93
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)	93
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant	94
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)	94
Downloading HP PC Hardware Diagnostics Windows	94
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	94
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	94
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	95
Installing HP PC Hardware Diagnostics Windows	95
Using HP PC Hardware Diagnostics UEFI	95
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	95
Starting HP PC Hardware Diagnostics UEFI	96
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	96
Downloading the latest HP PC Hardware Diagnostics UEFI version	96
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	97
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	97
Downloading Remote HP PC Hardware Diagnostics UEFI	97
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	97
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	97
Customizing Remote HP PC Hardware Diagnostics UEFI settings	97
Statement of memory volatility	99
Current BIOS steps	99
Nonvolatile memory usage	101
Questions and answers	103
Using HP Sure Start (select products only)	105
Power cord set requirements	106
General requirements	106
Japanese power cord requirements	106
Country-specific requirements	106
Specifications	108

Match case Limit results 1 per page

Index

access panel

illustrated

locked

removal and replacement

Advanced menu, Computer

Setup

ambient sensor

removal and replacement

audible codes

audio problems

backup, creating

backups

battery

disposal

8, 13, 14

battery replacement

beep codes

blinking lights

boot order, changing

booting options

Full Boot

Quick Boot

cable management

8, 14, 15

cable pinouts, SATA data

changing a Power-On password

changing a Setup password

cleaning

computer

8, 11, 12

mouse

8, 11, 13

safety precautions

8, 11

CMOS

clearing and resetting

computer cleaning

8, 11, 12

computer major components

Computer Setup

access problem

Advanced menu

Main menu

Security menu

Computer Setup Utility

country power cord set

requirements

Customer Support

deleting a Power-On password

deleting a Setup password

electrostatic discharge (ESD)

preventing damage

8, 9

error

codes

73, 79

error messages

F10 Setup

access problem

fan

illustrated

removal and replacement

ﬂash drive problems

ﬂex I/O connector board

removal and replacement

front bezel

illustrated

removal and replacement

front panel components

general problems

grounding methods

8, 9

hard drive

proper handling

8, 13

removal

SATA characteristics

hard drive cage

removal

hard drive problems

hardware installation problems

helpful hints

HP PC Hardware Diagnostics UEFI

downloading

failure ID code

starting

using

HP PC Hardware Diagnostics

Windows

accessing

86, 87

downloading

failure ID code

installing

using

HP Recovery media

recovery

HP Sure Recover

HP Sure Start

92, 98

illustrated parts catalog

installing

battery

memory

internet access problems

keyboard

cleaning

8, 11, 12

keyboard problems

lights

blinking PS/2 keyboard

Main menu, Computer Setup

memory

nonvolatile

problems

removal and replacement

socket population

speciﬁcations

volatile

memory module

illustrated

installation

miscellaneous parts

mouse

cleaning

8, 11, 13

problems

102

Index