HP Pro Mini 260 G9 Desktop PC Maintenance and Service Guide - Page 52

Computer seems to be locked up, Solving audio problems, Sound cuts in and out

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Cause The device is attached to a SATA port that has been hidden in Computer Setup. Boot order is not correct. Hard drive is damaged. Solution 1. Check SATA cable connections. 2. Run the Computer Setup utility, and be sure that Device Available is selected for the device's SATA port in Advanced > Port Options. Run the Computer Setup utility, and change boot sequence in Advanced > Boot Options. Observe whether the front panel power light is blinking red and whether any beeps are heard. See the Worldwide Limited Warranty for terms and conditions. Computer seems to be locked up Use this information to troubleshoot the computer. Cause Program in use has stopped responding to commands. Solution 1. Use the task manager to close programs that do not respond. 2. Attempt the normal Windows shut down procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in these tables. Sound cuts in and out Use this information to troubleshoot the computer. Cause Processor resources are being used by other open applications. Solution Shut down all open processor-intensive applications. Sound does not come out of the speaker or headphones Use this information to troubleshoot the computer. Cause Software volume control is turned down or muted. Audio is hidden in Computer Setup. The external speakers are not turned on. Headphones or devices connected to the lineout connector mute the internal speaker. Solution Double-click the Speaker icon on the taskbar, be sure that Mute is not selected, and use the volume slider to adjust the volume. You can perform this action with the touch-sensitive buttons on the front of the computer. Enable the audio in Computer Setup: Advanced > Built-in Device Options. Turn on the external speakers. Turn on and use headphones or external speakers, if connected, or disconnect headphones or external speakers. Computer seems to be locked up 45

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Solution
Cause
1.
Check SATA cable connections.
2.
Run the Computer Setup utility, and be sure that
Device Available
is
selected for the device's SATA port in
Advanced
>
Port Options
.
The device is attached to a SATA port that has
been hidden in Computer Setup.
Run the Computer Setup utility, and change boot sequence in
Advanced
>
Boot Options
.
Boot order is not correct.
Observe whether the front panel power light is blinking red and whether any
beeps are heard.
See the Worldwide Limited Warranty for terms and conditions.
Hard drive is damaged.
Computer seems to be locked up
Use this information to troubleshoot the computer.
Solution
Cause
1.
Use the task manager to close programs that do not respond.
2.
Attempt the normal Windows shut down procedure. If this fails, press
the power button for four or more seconds to turn off the power. To
restart the computer, press the power button again.
Program in use has stopped responding to
commands.
Solving audio problems
If the computer has audio features and you encounter audio problems, see the common causes and solutions
listed in these tables.
Sound cuts in and out
Use this information to troubleshoot the computer.
Solution
Cause
Shut down all open processor-intensive applications.
Processor resources are being used by other
open applications.
Sound does not come out of the speaker or headphones
Use this information to troubleshoot the computer.
Solution
Cause
Double-click the
Speaker
icon on the taskbar, be sure that
Mute
is not
selected, and use the volume slider to adjust the volume. You can perform
this action with the touch-sensitive buttons on the front of the computer.
Software volume control is turned down or
muted.
Enable the audio in Computer Setup:
Advanced
>
Built-in Device Options
.
Audio is hidden in Computer Setup.
Turn on the external speakers.
The external speakers are not turned on.
Turn on and use headphones or external speakers, if connected, or
disconnect headphones or external speakers.
Headphones or devices connected to the line-
out connector mute the internal speaker.
Computer seems to be locked up
45