HP Pro Mini 260 G9 Desktop PC Maintenance and Service Guide - Page 62

Cannot automatically launch internet programs, Solving software problems

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Cookies are corrupted. (A "cookie" is a small piece of information that a web server can store temporarily with the web browser. This is useful for having the browser remember some specific information that the Web server can later retrieve.) 1. Type control panel in the taskbar search box, and then select Control Panel from the list of applications. 2. Select Internet Options. 3. In the Browsing history section, select the Delete button. 4. Select the Cookies and website data check box, and select the Delete button. Cannot automatically launch internet programs Use this information to troubleshoot the computer. Cause You must log on to your ISP before some programs will start. Solution Log on to your ISP and launch the program. Solving software problems Most software problems occur as a result of these situations. ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● All the necessary device drivers might not have been installed. ● If you have installed an operating system other than the factory-installed operating system, it might not be supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause ROM issue - POST error has occurred. Solution Observe the beeps and lights on the front of the computer. See the Worldwide Limited Warranty for terms and conditions. "Illegal Operation has Occurred" error message is displayed Use this information to troubleshoot the computer. Cause Software being used is not Microsoft-certified for your version of Windows. Configuration files are corrupt. Solution Verify that the software is certified by Microsoft for your version of Windows (see program packaging for this information). If possible, save all data, close all programs, and restart the computer. Cannot automatically launch internet programs 55

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1.
Type
control panel
in the taskbar search box, and then select
Control Panel
from the list of applications.
2.
Select
Internet Options
.
3.
In the
Browsing history
section, select the
Delete
button.
4.
Select the
Cookies and website data
check box, and select the
Delete
button.
Cookies are corrupted. (A “cookie” is a small
piece of information that a web server can
store temporarily with the web browser. This is
useful for having the browser remember some
specific information that the Web server can
later retrieve.)
Cannot automatically launch internet programs
Use this information to troubleshoot the computer.
Solution
Cause
Log on to your ISP and launch the program.
You must log on to your ISP before some
programs will start.
Solving software problems
Most software problems occur as a result of these situations.
●
The application was not installed or configured correctly.
●
There is insufficient memory available to run the application.
●
There is a conflict between applications.
●
All the necessary device drivers might not have been installed.
●
If you have installed an operating system other than the factory-installed operating system, it might not
be supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not start up and the HP logo does not appear
Use this information to troubleshoot the computer.
Solution
Cause
Observe the beeps and lights on the front of the computer.
See the Worldwide Limited Warranty for terms and conditions.
ROM issue - POST error has occurred.
“Illegal Operation has Occurred” error message is displayed
Use this information to troubleshoot the computer.
Solution
Cause
Verify that the software is certified by Microsoft for your version of Windows
(see program packaging for this information).
Software being used is not Microsoft-certified
for your version of Windows.
If possible, save all data, close all programs, and restart the computer.
Configuration files are corrupt.
Cannot automatically launch internet programs
55