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HP Pro Mini 260 G9 Desktop PC Maintenance and Service Guide - Page 110

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N network problems 50 nonvolatile memory 92 numeric error codes 73 O operating guidelines 8, 11 overheating, prevention 8, 11 P password Power-On 81 security 81 Setup 81 POST error messages 73 power cord set requirements country specific 99 power problems 42 power supply operating voltage range 101 Power-On password 81 printer problems 46 problems audio 45 Computer Setup 38 F10 Setup 38 flash drive 53 general 38 hard drive 43 hardware installation 48 internet access 54 keyboard 47 memory 52 mouse 47 network 50 power 42 printer 46 software 55 processor illustrated 4 processor heat sink removal and replacement 31 product ID location 3 R rear panel components 2 recovery 83 discs 84 media 84 USB flash drive 84 recovery media 83 creating using HP Cloud Recovery Download Tool 83 creating using Windows tools 83 Remote HP PC Hardware Diagnostics UEFI settings customizing 90 using 90 removal and replacement ambient sensor 22 fan 21 flex I/O connector board 30 front bezel 16, 17 memory 18 processor heat sink 31 solid-state drive 24 speaker 29 system board 32 wireless antennas 35 WLAN module 26 removing battery 28 hard drive 23 hard drive cage 23 removing personal data from volatile system memory 92 restoring 83 restoring and recovery methods 84 S safety precautions cleaning 8, 11 SATA connectors on system board 14 data cable pinouts 14 hard drive characteristics 14 screws, correct size 8, 13 Security menu, Computer Setup 60 serial number location 3 service considerations 8, 13 Setup password 81 software problems 55 servicing computer 8, 13 solid-state drive module removal and replacement 24 speaker illustrated 5 removal and replacement 29 specifications computer 101 memory 18 static electricity 8 system board removal and replacement 32 SATA connectors 14 system board callouts 34 system memory, removing personal data from volatile 92 system restore 84 system restore point, creating 83 T temperature control 8, 11 tools, servicing 8, 13 Torx T15 screwdriver 8, 13 troubleshooting without diagnostics 37 U using Computer Setup Utilities 56 V ventilation, proper 8, 11 W Windows backup 83 recovery media 83 system restore point 83 Windows tools, using 83 wireless antennas removal and replacement 35 WLAN module removal and replacement 26 Index 103

Section	Page
Computer features	8
Standard configuration features	8
Front panel components	8
Rear panel components	9
Serial number location	10
Illustrated parts catalog	11
Computer major components	11
Miscellaneous parts	13
Routine care, drive guidelines, and disassembly preparation	15
Electrostatic discharge information	15
Generating static electricity	15
Preventing electrostatic damage to equipment	16
Personal grounding methods and equipment	16
Grounding the work area	17
Recommended materials and equipment	17
Operating guidelines	18
Routine care	18
General cleaning safety precautions	18
Cleaning the computer case	19
Cleaning the keyboard	19
Cleaning the monitor	19
Cleaning the mouse	20
Service considerations	20
Tools and software requirements	20
Screws	20
Cables and connectors	20
Hard drives	20
Lithium coin cell battery	21
SATA hard drives	21
Cable management	22
Removal and replacement procedures	23
Preparation for disassembly	23
Access panel	23
Front bezel	24
Memory modules (SODIMMs)	25
Fan	28
Ambient (thermal) sensor	29
Hard drive and drive cage	30
Solid-state drive	31
WLAN module	33
Battery	35
Speaker	36
Flex I/O connector board	37
Processor heat sink	38
System board	39
System board callouts	41
Wireless antennas and cables	42
Troubleshooting without diagnostics	44
Before you call for technical support	44
Helpful hints	45
Solving general problems	45
Cannot access the Computer Setup (F10) Utility when booting the computer	46
Computer appears locked up and will not turn off when the power button is pressed	46
Computer will not respond to keyboard or mouse	46
Computer date and time display is incorrect	46
There is no sound or sound volume is too low	46
Cannot remove computer cover or access panel	47
Poor performance	47
Computer turned off automatically and the power light blinks red four times and then white two times	48
System does not turn on and the lights on the front of the computer are not blinking	48
Solving power problems	49
Power supply shuts down intermittently	49
Computer turned off automatically, power light blinks red two times followed by a two-second pause, and the computer beeps two times (Beeps stop after fifth iteration but lights continue blinking)	49
Power light blinks red four times followed by a two-second pause and the computer beeps four times (Beeps stop after fifth iteration but lights continue blinking)	50
Solving hard drive problems	50
Hard drive error occurs	50
Disk drive transaction problem	50
Drive not found (identified)	51
Nonsystem disk/NTLDR missing message	51
Computer will not boot from hard drive	51
Computer seems to be locked up	52
Solving audio problems	52
Sound cuts in and out	52
Sound does not come out of the speaker or headphones	52
Computer appears to be locked up while recording audio	53
Line-in jack is not functioning properly	53
Solving printer problems	53
Printer will not print	53
Printer will not turn on	54
Printer prints garbled information	54
Printer will not print	54
Solving keyboard and mouse problems	54
Keyboard commands and typing are not recognized by the computer	54
Mouse does not respond to movement or is too slow	55
Solving hardware installation problems	55
A new device is not recognized as part of the system	55
Computer will not start	56
Power light blinks red three times and then white two times	56
Solving network problems	57
Network driver does not detect network controller	57
Network status link light never blinks	57
Diagnostics reports a failure	57
Diagnostics passes, but the computer does not communicate with the network	58
Network controller stopped working when an expansion board was added to the computer	58
Network controller stops working without apparent cause	58
Cannot connect to network server when attempting remote system installation	58
System setup utility reports unprogrammed EEPROM	59
Solving memory problems	59
System will not boot or does not function properly after installing additional memory modules	59
Out of memory error	59
Memory count during POST is wrong	59
Insufficient memory error during operation.	60
Power light blinks red five times followed by a two-second pause and the computer beeps five times (Beeps stop after fifth iteration but lights continue blinking)	60
Solving USB flash drive problems	60
USB flash drive is not seen as a drive letter in Windows	60
USB flash drive not found (identified)	60
System will not boot from USB flash drive	61
The computer boots to DOS after making a bootable flash drive	61
Solving internet access problems	61
Unable to connect to the internet	61
Cannot automatically launch internet programs	62
Solving software problems	62
Computer will not start up and the HP logo does not appear	62
“Illegal Operation has Occurred” error message is displayed	62
Computer Setup (F10) Utility	63
Using Computer Setup (F10) Utilities	63
Computer Setup Main	64
Computer Setup Security	67
Computer Setup Advanced	72
POST error messages	80
POST numeric codes and text messages	80
Interpreting POST diagnostic front panel lights and audible codes	86
Password security and resetting CMOS	88
Changing a setup or power-on password	88
Deleting a setup or power-on password	88
Backing up, restoring, and recovering	90
Backing up information and creating recovery media	90
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	90
Using Windows tools for backing up	90
Restoring and recovering your system	90
Creating a system restore	91
Restoring and recovery methods	91
Recovering using HP Recovery media	91
Changing the computer boot order	92
Using HP Sure Recover (select products only)	92
Using HP PC Hardware Diagnostics	93
Using HP PC Hardware Diagnostics Windows (select products only)	93
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	93
Accessing HP PC Hardware Diagnostics Windows	93
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)	93
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant	94
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)	94
Downloading HP PC Hardware Diagnostics Windows	94
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	94
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	94
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	95
Installing HP PC Hardware Diagnostics Windows	95
Using HP PC Hardware Diagnostics UEFI	95
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	95
Starting HP PC Hardware Diagnostics UEFI	96
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	96
Downloading the latest HP PC Hardware Diagnostics UEFI version	96
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	97
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	97
Downloading Remote HP PC Hardware Diagnostics UEFI	97
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	97
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	97
Customizing Remote HP PC Hardware Diagnostics UEFI settings	97
Statement of memory volatility	99
Current BIOS steps	99
Nonvolatile memory usage	101
Questions and answers	103
Using HP Sure Start (select products only)	105
Power cord set requirements	106
General requirements	106
Japanese power cord requirements	106
Country-specific requirements	106
Specifications	108

Match case Limit results 1 per page

network problems

nonvolatile memory

numeric error codes

operating guidelines

8, 11

overheating, prevention

8, 11

password

Power-On

security

Setup

POST error messages

power cord set requirements

country speciﬁc

power problems

power supply

operating voltage range

101

Power-On password

printer problems

problems

audio

Computer Setup

F10 Setup

ﬂash drive

general

hard drive

hardware installation

internet access

keyboard

memory

mouse

network

power

printer

software

processor

illustrated

processor heat sink

removal and replacement

product ID location

rear panel components

recovery

discs

media

USB ﬂash drive

recovery media

creating using HP Cloud Recovery

Download Tool

creating using Windows

tools

Remote HP PC Hardware Diagnostics

UEFI settings

customizing

using

removal and replacement

ambient sensor

fan

ﬂex I/O connector board

front bezel

16, 17

memory

processor heat sink

solid-state drive

speaker

system board

wireless antennas

WLAN module

removing

battery

hard drive

hard drive cage

removing personal data from

volatile system memory

restoring

restoring and recovery methods

safety precautions

cleaning

8, 11

SATA

connectors on system board

data cable pinouts

hard drive characteristics

screws, correct size

8, 13

Security menu, Computer Setup

serial number location

service considerations

8, 13

Setup password

software

problems

servicing computer

8, 13

solid-state drive module

removal and replacement

speaker

illustrated

removal and replacement

speciﬁcations

computer

101

memory

static electricity

system board

removal and replacement

SATA connectors

system board callouts

system memory, removing personal

data from volatile

system restore

system restore point, creating

temperature control

8, 11

tools, servicing

8, 13

Torx T15 screwdriver

8, 13

troubleshooting without

diagnostics

using Computer Setup Utilities

ventilation, proper

8, 11

Windows

backup

recovery media

system restore point

Windows tools, using

wireless antennas

removal and replacement

WLAN module

removal and replacement

Index

103