IBM 8487 User Manual - Page 108

Problem determination tips, Are the exact machine type and models

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Problem determination tips Because of the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions. v Machine type and model v Microprocessor or hard disk upgrades v Failure symptom - Do diagnostics fail? - What message appears in the diagnostics log? - What, when, where, single, or multiple servers? - Is the failure repeatable? - Has this configuration ever worked? - If it has been working, what changes were made before it failed? - Is this the original reported failure? v Diagnostics version - Type and version level v Hardware configuration - Print (print screen) configuration currently in use - BIOS level v Operating system software - Type and version level Note: To eliminate confusion, identical systems are considered identical only if they: v Are the exact machine type and models v Have the same BIOS level v Have the same adapters/attachments in the same locations v Have the same address jumpers/terminators/cabling v Have the same software versions and levels v Have the same diagnostics code (version) v Have the same configuration options set in the system v Have the same setup for the operation system control files Comparing the configuration and software setup between working and non-working servers will often lead to problem resolution. 98 xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide

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Problem determination tips
Because of the variety of hardware and software combinations that can be
encountered, use the following information to assist you in problem determination. If
possible, have this information available when requesting assistance from Service
Support and Engineering functions.
v
Machine type and model
v
Microprocessor or hard disk upgrades
v
Failure symptom
–
Do diagnostics fail?
–
What message appears in the diagnostics log?
–
What, when, where, single, or multiple servers?
–
Is the failure repeatable?
–
Has this configuration ever worked?
–
If it has been working, what changes were made before it failed?
–
Is this the original reported failure?
v
Diagnostics version
–
Type and version level
v
Hardware configuration
–
Print (print screen) configuration currently in use
–
BIOS level
v
Operating system software
–
Type and version level
Note:
To eliminate confusion, identical systems are considered identical only if
they:
v
Are the exact machine type and models
v
Have the same BIOS level
v
Have the same adapters/attachments in the same locations
v
Have the same address jumpers/terminators/cabling
v
Have the same software versions and levels
v
Have the same diagnostics code (version)
v
Have the same configuration options set in the system
v
Have the same setup for the operation system control files
Comparing the configuration and software setup between working and
non-working servers will often lead to problem resolution.
98
xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide