IBM 8487 User Manual - Page 96

Error symptoms, FRU/action, System fan 1, Fan 1, Microprocessor, CD-ROM drive problems, Symptom

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Note: See Chapter 8, "Parts listing, Type 8482 and 8487," on page 99 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). LED FRU/action System fan 1 1. Fan 1 2. System board Microprocessor 1. Microprocessor 2. System board Error symptoms You can use the error symptom table to find solutions to problems that have definite symptoms. If you cannot find the problem in the error symptom charts, go to "Starting the diagnostic programs and viewing the test log" on page 17 to test the server. If you have just added new software or a new option and the server is not working, use the following procedures before using the error symptom charts: v Remove the software or device that you just added. v Run the diagnostic tests to determine whether the server is running correctly. v Reinstall the new software or new device. In the following table, if the entry in the FRU/action column is a suggested action, perform that action; if it is the name of a component, reseat the component and replace it if necessary. The most likely cause of the symptom is listed first. Note: See Chapter 8, "Parts listing, Type 8482 and 8487," on page 99 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). CD-ROM drive problems Symptom FRU/action CD-ROM drive is not recognized. 1. Verify that: v The IDE channel to which the CD-ROM drive is attached (primary or secondary) is enabled in the Configuration/Setup Utility program. v All cables and jumpers are installed correctly. v The correct device driver is installed for the CD-ROM drive. 2. Run CD-ROM drive diagnostics. 3. CD-ROM drive. Note: See Chapter 8, "Parts listing, Type 8482 and 8487," on page 99 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Expansion enclosure problems Symptom FRU/action The SCSI expansion enclosure used to work but does not work now. 1. Verify that: v The cables for all external SCSI options are connected correctly. v The last option in each SCSI chain, or the end of the SCSI cable, is terminated correctly. v Any external SCSI option is turned on. You must turn on an external SCSI option before turning on the server. 2. For more information, see the SCSI expansion enclosure documentation. 86 xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide

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Note:
See Chapter 8, “Parts listing, Type 8482 and 8487,” on page 99 to determine which components are
replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU).
LED
FRU/action
System fan 1
1.
Fan 1
2.
System board
Microprocessor
1.
Microprocessor
2.
System board
Error symptoms
You can use the error symptom table to find solutions to problems that have definite
symptoms.
If you cannot find the problem in the error symptom charts, go to “Starting the
diagnostic programs and viewing the test log” on page 17 to test the server.
If you have just added new software or a new option and the server is not working,
use the following procedures before using the error symptom charts:
v
Remove the software or device that you just added.
v
Run the diagnostic tests to determine whether the server is running correctly.
v
Reinstall the new software or new device.
In the following table, if the entry in the FRU/action column is a suggested action,
perform that action; if it is the name of a component, reseat the component and
replace it if necessary. The most likely cause of the symptom is listed first.
Note:
See Chapter 8, “Parts listing, Type 8482 and 8487,” on page 99 to determine which components are
replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU).
CD-ROM drive problems
Symptom
FRU/action
CD-ROM drive is not
recognized.
1.
Verify that:
v
The IDE channel to which the CD-ROM drive is attached (primary or
secondary) is enabled in the Configuration/Setup Utility program.
v
All cables and jumpers are installed correctly.
v
The correct device driver is installed for the CD-ROM drive.
2.
Run CD-ROM drive diagnostics.
3.
CD-ROM drive.
Note:
See Chapter 8, “Parts listing, Type 8482 and 8487,” on page 99 to determine which components are
replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU).
Expansion enclosure problems
Symptom
FRU/action
The SCSI expansion enclosure
used to work but does not work
now.
1.
Verify that:
v
The cables for all external SCSI options are connected correctly.
v
The last option in each SCSI chain, or the end of the SCSI cable, is
terminated correctly.
v
Any external SCSI option is turned on. You must turn on an external SCSI
option before turning on the server.
2.
For more information, see the SCSI expansion enclosure documentation.
86
xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide