IBM 8649 Hardware Maintenance Manual - Page 31

error, codes, messages, Error, Viewing, Configuration/Setup, Utility, program

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v ServerGuide error symptoms ServerGuide error symptoms are explained at "ServerGuide error symptoms" on page 22. v Diagnostic programs and error messages The server diagnostic programs are stored on the IBM Enhanced Diagnostics CD. These programs are the primary method of testing the major components of your server. See "Diagnostic programs, error codes, and messages" on page 22 for more information. v Customized support page You can create a customized support page that is specific to your hardware, complete with Frequently Asked Questions, Parts Information, Technical Hints and Tips, and Downloadable files. In addition, you can choose to receive electronic mail (e-mail) notifications whenever new information becomes available about your registered products. After you register and profile your xSeries products, you can diagnose problems using the IBM Online Assistant, and you can participate in the IBM discussion forum. For more detailed information about registering and creating a customized profile for your IBM products, go to the following addresses on the Web: - http://www.ibm.com/support/mysupport/ - http://www.ibm.com/support POST error codes and messages When you turn on the server, it performs a series of tests to check the operation of server components and some of the options installed in the server. This series of tests is called the power-on self-test, or POST. If POST finishes without detecting any problems, a single beep sounds, and the first screen of your operating system or application program appears. If POST detects a problem, more than one beep sounds, and/or an error message appears on your screen. See "Beep symptoms" on page 101 and "POST error codes" on page 110 for more information. Note: A single problem might cause several error messages. When this occurs, work to correct the cause of the first error message. After you correct the cause of the first error message, the other error messages usually will not occur the next time you run the test. Error logs The POST error log contains the three most recent error codes and messages that the system generated during POST. The System Error log contains all messages issued during POST and all system status messages from the service processor. You can view the contents of the System Error log from the Configuration/Setup Utility program or from the diagnostic programs. Viewing error logs from the Configuration/Setup Utility program Start the Configuration/Setup Utility program; then, select Error Logs from the main menu. See Chapter 2, "Configuring your server," on page 7 for more information. Chapter 3. Diagnostics 21

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v
ServerGuide
error
symptoms
ServerGuide
error
symptoms
are
explained
at
“ServerGuide
error
symptoms”
on
page
22.
v
Diagnostic
programs
and
error
messages
The
server
diagnostic
programs
are
stored
on
the
IBM
Enhanced
Diagnostics
CD
.
These
programs
are
the
primary
method
of
testing
the
major
components
of
your
server.
See
“Diagnostic
programs,
error
codes,
and
messages”
on
page
22
for
more
information.
v
Customized
support
page
You
can
create
a
customized
support
page
that
is
specific
to
your
hardware,
complete
with
Frequently
Asked
Questions,
Parts
Information,
Technical
Hints
and
Tips,
and
Downloadable
files.
In
addition,
you
can
choose
to
receive
electronic
mail
(e-mail)
notifications
whenever
new
information
becomes
available
about
your
registered
products.
After
you
register
and
profile
your
xSeries
products,
you
can
diagnose
problems
using
the
IBM
Online
Assistant,
and
you
can
participate
in
the
IBM
discussion
forum.
For
more
detailed
information
about
registering
and
creating
a
customized
profile
for
your
IBM
products,
go
to
the
following
addresses
on
the
Web:
–
–
POST
error
codes
and
messages
When
you
turn
on
the
server,
it
performs
a
series
of
tests
to
check
the
operation
of
server
components
and
some
of
the
options
installed
in
the
server.
This
series
of
tests
is
called
the
power-on
self-test,
or
POST.
If
POST
finishes
without
detecting
any
problems,
a
single
beep
sounds,
and
the
first
screen
of
your
operating
system
or
application
program
appears.
If
POST
detects
a
problem,
more
than
one
beep
sounds,
and/or
an
error
message
appears
on
your
screen.
See
“Beep
symptoms”
on
page
101
and
“POST
error
codes”
on
page
110
for
more
information.
Note:
A
single
problem
might
cause
several
error
messages.
When
this
occurs,
work
to
correct
the
cause
of
the
first
error
message.
After
you
correct
the
cause
of
the
first
error
message,
the
other
error
messages
usually
will
not
occur
the
next
time
you
run
the
test.
Error
logs
The
POST
error
log
contains
the
three
most
recent
error
codes
and
messages
that
the
system
generated
during
POST.
The
System
Error
log
contains
all
messages
issued
during
POST
and
all
system
status
messages
from
the
service
processor.
You
can
view
the
contents
of
the
System
Error
log
from
the
Configuration/Setup
Utility
program
or
from
the
diagnostic
programs.
Viewing
error
logs
from
the
Configuration/Setup
Utility
program
Start
the
Configuration/Setup
Utility
program;
then,
select
Error
Logs
from
the
main
menu.
See
Chapter
2,
“Configuring
your
server,”
on
page
7
for
more
information.
Chapter
3.
Diagnostics
21