Lexmark C782 User's Guide - Page 90

Solving option problems, Option, Action

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Troubleshooting Solving option problems If an option does not operate correctly after it is installed or if it quits working: • Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug the printer, and check the connection between the option and printer. • Print the menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. For more informations, see Printing a menu settings page. • Make sure the option is selected in the software application you are using. The following table lists printer options and suggested corrective actions for related problems. If the suggested corrective action does not fix the problem, call your service representative. Option Drawers Duplex unit Flash memory Hard disk with adapter Internal print server High capacity feeder Printer memory Serial/Parallel interface Action • Make sure the connection between drawers and the printer is secure. • Make sure the print media is loaded correctly. Make sure the connection between the duplex unit and the printer is secure. If the duplex unit is listed on the menu settings page, but print media jams when it enters or exits the duplex unit, the printer and duplex unit may not be properly aligned. Make sure flash memory is securely connected to the printer system board. Make sure the hard disk is securely connected to the printer system board. • Make sure the internal print server (also called an internal network adapter or INA) is securely connected to the printer system board. • Make sure you are using the correct cable, that it is securely connected, and the network software is correctly set up. For more details, see the Software and Documentation CD that shipped with your printer. See Solving high capacity feeder problems. Make sure printer memory is securely connected to the printer system board. • Make sure the Serial/parallel interface card is securely connected to the printer system board. • Make sure you are using the correct cable and that it is securely connected. Solving option problems 90

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Solving option problems
90
Troubleshooting
Solving option problems
If an option does not operate correctly after it is installed or if it quits working:
•
Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug the
printer, and check the connection between the option and printer.
•
Print the menu settings page and check to see if the option is listed in the Installed Options list. If the option is not
listed, reinstall it. For more informations, see
Printing a menu settings page
.
•
Make sure the option is selected in the software application you are using.
The following table lists printer options and suggested corrective actions for related problems. If the suggested corrective
action does not fix the problem, call your service representative.
Option
Action
Drawers
•
Make sure the connection between drawers and the printer is secure.
•
Make sure the print media is loaded correctly.
Duplex unit
Make sure the connection between the duplex unit and the printer is secure. If the duplex
unit is listed on the menu settings page, but print media jams when it enters or exits the
duplex unit, the printer and duplex unit may not be properly aligned.
Flash memory
Make sure flash memory is securely connected to the printer system board.
Hard disk with
adapter
Make sure the hard disk is securely connected to the printer system board.
Internal print
server
•
Make sure the internal print server (also called an internal network adapter or INA) is
securely connected to the printer system board.
•
Make sure you are using the correct cable, that it is securely connected, and the
network software is correctly set up.
For more details, see the
Software and Documentation
CD that shipped with your printer.
High capacity
feeder
See
Solving high capacity feeder problems
.
Printer memory
Make sure printer memory is securely connected to the printer system board.
Serial/Parallel
interface
•
Make sure the Serial/parallel interface card is securely connected to the printer system
board.
•
Make sure you are using the correct cable and that it is securely connected.