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Lexmark C782 User's Guide - Page 92

Solving paper feed problems, Solving print quality problems, Performing Self Test, Config Menu

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Troubleshooting Solving paper feed problems Symptom Cause Solution Paper frequently jams. You are using paper that does not meet the printer specifications. Use recommended paper and other specialty media. See the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com for detailed specifications. For information that can help prevent jams from occurring, see Avoiding jams. You have loaded too much paper or too many envelopes. Make sure the stack of paper you load does not exceed the maximum stack height indicated at the front of the tray or on the multipurpose feeder. See Loading the trays or Loading the multipurpose feeder for more information. Guides in the selected tray are not Move the guides in the tray to the correct position. set to the appropriate position for the size paper loaded. For detailed instructions, see Loading the trays. The paper has absorbed moisture Load paper from a fresh package. due to high humidity. Store paper in its original wrapper until you load it. See Storing paper for more information. The Paper Jam message remains after you remove the jammed paper. You have not pressed or have not cleared the entire paper path. Clear paper from the entire paper path, and then press . For more information, see Clearing the entire paper path. The page that jammed Jam Recovery in the Setup Menu/ Set Jam Recovery to Auto or On. does not reprint after you Print Recovery section is set to clear the jam. Off. For more information, see the Menus and Messages Guide. Blank pages feed into the output bin. An incorrect media type is loaded in the tray being printed from. Load the correct type media for your print job, or change the Paper Type to match the type of media loaded. For more information, see the Menus and Messages Guide. Solving print quality problems To help isolate print quality problems, print the Print Quality Test Pages. 1 Turn the printer off. 2 Press and . Hold them while you turn the printer on, and until the Performing Self Test message appears. Config Menu appears. 3 Press until Prt Quality Pgs appears, and then press . The pages are formatted. The Printing Quality Test Pages message appears, then the pages print. The message remains on the operator panel until all the pages print. After the Print Quality Test Pages print, to exit the Config Menu: 4 Press until Exit Config Menu appears, and then press to complete the procedure. Solving paper feed problems 92

Section	Page
Contents	3
Installing and removing options	5
Installing a 2000sheet drawer	6
Installing a 500sheet drawer	8
Installing a duplex unit	9
Installing the printer	10
Installing an output expander	11
Installing a 5bin mailbox	13
Installing a StapleSmart finisher	15
Installing memory and option cards	15
Removing the system board access cover	15
Installing a memory card	16
Installing an “option-added” firmware card	17
Installing a hard disk	18
Installing an option card	20
Removing memory and option cards	21
Accessing the printer system board	21
Removing memory cards	22
Removing an option card	23
Removing a hard disk	23
Removing an “option-added” firmware card	25
Reinstalling the system board access cover	25
Printing	26
Understanding the printer operator panel	26
Operator panel buttons	27
Sending a job to print	28
Printing from a USB flash memory device	29
Canceling a print job	30
Canceling a job from the printer operator panel	30
If the job you want to cancel is printing, and Busy appears on the display, press until Cancel a job appears, and then press . The message Cancel Pending appears until the job is canceled.	30
Canceling a job from a computer running Windows	30
Canceling a job from a Macintosh computer	31
Printing a menu settings page	31
Printing a network setup page	31
Printing a font sample list	32
Printing a directory list	32
Loading the trays	33
Loading 500sheet trays	33
Loading the 2000sheet tray	35
Loading the multipurpose feeder	37
Printing on specialty media (transparencies, labels, other)	39
Windows	39
Mac OS 9.x	40
Mac OS X	40
Linking trays	40
Linking output bins	41
Holding a job in the printer	41
Printing and deleting held jobs	41
Printing confidential jobs	42
Printing and deleting held jobs	44
Tips for successful printing	46
Storing paper	46
Storing supplies	46
Avoiding jams	47
Media specifications	48
Media guidelines	48
Paper	48
Storing paper	50
Transparencies	51
Envelopes	51
Labels	52
Card stock	53
Storing media	53
Identifying media sources and specifications	54
Maintaining the printer	60
Storing supplies	60
Determining the status of supplies	60
Conserving supplies	61
Ordering supplies	61
Print cartridges	61
Toner waste container	62
Fuser and ITU	62
Ordering a fuser	62
Ordering an image transfer unit and transfer roller	63
Ordering staple cartridges	63
Recycling Lexmark products	63
Clearing paper jams	64
Identifying jams	64
Access doors and trays	65
Understanding jam messages	66
Paper jam messages	66
Clearing the entire paper path	67
Area A	67
Area B	67
Area C	68
Area D	68
Area T1	69
Area E	69
Area T<x>	69
Area J	70
Area K	70
Area L	70
Clearing mailbox, finisher, or output expander jams (Area M)	71
Clearing fuser jams	71
Clearing image transfer unit jams	73
If you still need help	77
Administrative support	78
Adjusting operator panel brightness and contrast	78
Disabling operator panel menus	78
Enabling operator panel menus	79
Restoring factory default settings	79
Adjusting Power Saver	80
Encrypting the disk	80
Setting security using the Embedded Web Server (EWS)	81
Setting the system password	81
Using the secure Embedded Web Server	81
Supporting SNMPv3 (Simple Network Management Protocol version 3)	81
Supporting IPSec (Internet Protocol Security)	82
Using Secure mode	82
Using 802.1x Authenticating	83
Locking the operator panel menus	83
Printing Lockout	84
Confidential Print Setup	84
Black only mode	84
Using the Coverage Estimator	85
Size sensing	85
Disabling size sensing	85
Configuring printer alerts	86
Using the Setup Menu	86
Using MarkVision Professional	86
Using MarkVision Messenger	86
Troubleshooting	87
Online customer support	87
Calling for service	87
Checking an unresponsive printer	87
Printing multi-language PDFs	87
Solving printing problems	88
Solving mailbox problems	89
Solving option problems	90
Solving high capacity feeder problems	91
Solving paper feed problems	92
Solving print quality problems	92
Solving color quality problems	97
Frequently asked questions (FAQ) about color printing	97
What are Detailed Color Samples and how do I access them?	100
Notices	101
C780n/C780dn/C780dtn	107

Match case Limit results 1 per page

Solving paper feed problems

Troubleshooting

Solving paper feed problems

Solving print quality problems

To help isolate print quality problems, print the Print Quality Test Pages.

Turn the printer off.

Press

and

. Hold them while you turn the printer on, and until the

Performing Self Test

message

appears.

Config Menu

appears.

Press

until

Prt Quality Pgs

appears, and then press

The pages are formatted. The

Printing Quality Test Pages

message appears, then the pages print. The

message remains on the operator panel until all the pages print.

After the Print Quality Test Pages print, to exit the Config Menu:

Press

until

Exit Config Menu

appears, and then press

to complete the procedure.

Symptom

Cause

Solution

Paper frequently jams.

You are using paper that does not

meet the printer specifications.

Use recommended paper and other specialty media.

See the

Card Stock & Label Guide

available on the

Lexmark Web site at

www.lexmark.com

for

detailed specifications.

For information that can help prevent jams from

occurring, see

Avoiding jams

You have loaded too much paper

or too many envelopes.

Make sure the stack of paper you load does not

exceed the maximum stack height indicated at the

front of the tray or on the multipurpose feeder.

See

Loading the trays

Loading the

multipurpose feeder

for more information.

Guides in the selected tray are not

set to the appropriate position for

the size paper loaded.

Move the guides in the tray to the correct position.

For detailed instructions, see

Loading the trays

The paper has absorbed moisture

due to high humidity.

Load paper from a fresh package.

Store paper in its original wrapper until you load it.

See

Storing paper

for more information.

The

Paper Jam

message remains after

you remove the jammed

paper.

You have not pressed

have not cleared the entire paper

path.

Clear paper from the entire paper path, and then

press

For more information, see

Clearing the entire

paper path

The page that jammed

does not reprint after you

clear the jam.

Jam Recovery in the Setup Menu/

Print Recovery section is set to

Off.

Set

Jam Recovery

to Auto or On.

For more information, see the

Menus and Messages

Guide

Blank pages feed into

the output bin.

An incorrect media type is loaded

in the tray being printed from.

Load the correct type media for your print job, or

change the Paper Type to match the type of media

loaded.

For more information, see the

Menus and Messages

Guide