Lexmark MS711 User's Guide
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- Lexmark MS711 | User's Guide - Page 1
MS710 Series User's Guide August 2012 Machine type(s): 4063 Model(s): 832, 835 www.lexmark.com - Lexmark MS711 | User's Guide - Page 2
...14 Installing hardware options...32 Attaching cables...36 Setting up the printer software...38 Networking...40 Verifying printer setup...47 Loading paper and specialty media 48 Setting the paper size and type...48 Configuring Universal paper settings...48 Loading the 250‑ or 550‑sheet tray - Lexmark MS711 | User's Guide - Page 3
...83 Reports menu...93 Network/Ports menu...94 Security menu...106 Settings menu...109 Help menu...128 Saving money and the environment 130 Saving paper and toner...130 Saving energy...131 Recycling...134 Securing the printer 136 Using the security lock feature...136 Statement of Volatility...136 - Lexmark MS711 | User's Guide - Page 4
bin. [41y.xx 174 [x]‑page jam, remove paper, open expander rear door. Leave paper in bin. [43y.xx 175 Troubleshooting 177 Understanding the printer messages...177 Solving printer problems...194 Solving print problems...202 Embedded Web Server does not open 228 Contacting customer support...228 - Lexmark MS711 | User's Guide - Page 5
Contents 5 Notices...230 Product information...230 Edition notice...230 Power consumption...234 Index...242 - Lexmark MS711 | User's Guide - Page 6
to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from - Lexmark MS711 | User's Guide - Page 7
power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it. Refer service or repairs, other than those described in the user documentation, to a service representative. CAUTION-SHOCK HAZARD: Do not set up this product or make any electrical - Lexmark MS711 | User's Guide - Page 8
• Loading paper • Configuring printer settings • Viewing and printing documents and photos • Setting up and using the printer software • Configuring the printer on a network • Caring for and maintaining the printer • Troubleshooting and solving problems Instructions for: • Connecting the printer to - Lexmark MS711 | User's Guide - Page 9
printer 9 What are you looking for? The latest supplemental information, updates, and customer support: • Documentation • Driver downloads • Live chat support • E‑mail support • Voice support Warranty information Find it here Lexmark Support Web site- http://support.lexmark Set up the printer - Lexmark MS711 | User's Guide - Page 10
side 305 mm (12 in.) 2 Front 508 mm (20 in.) 3 Left side 305 mm (12 in.) 4 Rear 305 mm (12 in.) 5 Top 115 mm (4.5 in.) Printer configurations Basic model 1 2 4 3 1 Standard bin 2 Printer control panel 3 Multipurpose feeder 4 Standard 250‑ or 550‑sheet tray (Tray 1) - Lexmark MS711 | User's Guide - Page 11
illustration shows the maximum number of optional finishers and trays that are supported by the printer. For more information on other configurations, visit www.lexmark.com/multifunctionprinters. 8 1 7 2 6 5 4 3 Hardware option Alternative hardware option 1 Staple finisher • Output expander - Lexmark MS711 | User's Guide - Page 12
in the printer settings. 3 Arrow buttons Scroll up and down or left and right. 4 Keypad Enter numbers, letters, or symbols. 5 Sleep button Enable Sleep mode or Hibernate mode. Do the following to wake the printer from Sleep mode: • Press any hard button. • Pull out Tray 1 or load paper in the - Lexmark MS711 | User's Guide - Page 13
8 Home button 9 Indicator light 10 USB port To Go to the home screen. Check the status of the printer. Connect a flash drive to the printer. Note: Only the front USB port supports flash drives. Understanding the colors of the indicator and Sleep button lights The colors of the indicator and Sleep - Lexmark MS711 | User's Guide - Page 14
options CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached - Lexmark MS711 | User's Guide - Page 15
. CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached - Lexmark MS711 | User's Guide - Page 16
electronic components are easily damaged by static electricity. Touch something metal on the printer first before touching any controller board electronic component or connector. 1 2 3 1 Lexmark Internal Solutions Port or printer hard disk connector 2 Option card connector 3 Memory card connector - Lexmark MS711 | User's Guide - Page 17
Additional printer setup 17 5 Align the screws with the holes on the controller board shield, and then reattach the controller board shield. 2 1 6 Tighten the screws on the controller board shield. - Lexmark MS711 | User's Guide - Page 18
card CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to - Lexmark MS711 | User's Guide - Page 19
board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a flathead screwdriver. CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off - Lexmark MS711 | User's Guide - Page 20
Additional printer setup 20 3 Unpack the ISP kit. 1 2 4 3 1 ISP solution 2 Screw for attaching the plastic bracket to the ISP 3 Screws for attaching the ISP mounting bracket to the controller board shield 4 Plastic bracket 4 - Lexmark MS711 | User's Guide - Page 21
Additional printer setup 21 1 2 3 5 Align the posts of the plastic bracket to the holes on the controller board cage, and then press the plastic bracket on the - Lexmark MS711 | User's Guide - Page 22
Additional printer setup 22 7 Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket. 8 Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP. Note: Turn the screw clockwise, enough - Lexmark MS711 | User's Guide - Page 23
Additional printer setup 23 9 Attach the two provided screws to secure the ISP mounting bracket to the controller board shield. 10 Tighten the thumbscrew . 11 Connect the ISP solution interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color-coded. - Lexmark MS711 | User's Guide - Page 24
card CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the - Lexmark MS711 | User's Guide - Page 25
against the controller board. 5 Close the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see "Updating available - Lexmark MS711 | User's Guide - Page 26
Additional printer setup 26 3 Locate the appropriate connector on the controller board cage. Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP. - Lexmark MS711 | User's Guide - Page 27
. b Align the standoffs of the printer hard disk to the holes in the ISP, and then press the printer hard disk down until the standoffs are or press on the center of the printer hard disk. Doing so may cause damage. c Insert the plug of the printer hard disk interface cable into the receptacle - Lexmark MS711 | User's Guide - Page 28
hard disk directly on the controller board cage: a Align the standoffs of the printer hard disk to the holes in the controller board cage, and then press the printer hard disk down until the standoffs are in place. Installation warning: Hold only the edges of the printed circuit board assembly - Lexmark MS711 | User's Guide - Page 29
Additional printer setup 29 b Use the two provided screws to attach the printer hard disk mounting bracket. c Insert the plug of the printer hard disk interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color‑coded. - Lexmark MS711 | User's Guide - Page 30
. CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached - Lexmark MS711 | User's Guide - Page 31
Additional printer setup 31 3 Remove the screws holding the printer hard disk in place. 4 Remove the printer hard disk. 5 Set aside the printer hard disk. - Lexmark MS711 | User's Guide - Page 32
optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Install the printer and any hardware options you have purchased in the - Lexmark MS711 | User's Guide - Page 33
the tray completely from the base. 4 Remove any packing material from inside the tray. 5 Insert the tray into the base. 6 Place the tray near the printer. 7 Align the optional tray with the caster base. Note: Make sure to lock the wheels of the caster base to secure the - Lexmark MS711 | User's Guide - Page 34
Additional printer setup 34 8 Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked. - Lexmark MS711 | User's Guide - Page 35
Additional printer setup 35 9 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. - Lexmark MS711 | User's Guide - Page 36
software and any optional trays are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see "Updating available options in the printer driver" on page 39. To uninstall the optional trays, slide the latch on the - Lexmark MS711 | User's Guide - Page 37
to a properly grounded electrical outlet. Warning-Potential Damage: Do not touch the USB cable, any wireless network adapter, or the printer in the area shown while actively printing. Loss of data or a malfunction can occur. Organizing the cables Note: This feature is available only if you - Lexmark MS711 | User's Guide - Page 38
printer setup 38 Setting up the printer software Installing the printer software Note: If you installed the printer appear after a minute, then launch the CD manually: a Click , or click Start and then 3 Click Install, and then follow the instructions on the computer screen. For Macintosh users - Lexmark MS711 | User's Guide - Page 39
1 Go to the Lexmark Web site at http://support.lexmark.com. 2 Navigate to: SUPPORT & DOWNLOADS > select your printer > select your operating system 3 Download the printer driver, and then install the printer software. Updating available options in the printer driver When the printer software and any - Lexmark MS711 | User's Guide - Page 40
setting up the printer on a wireless network. For information on installing the wireless network adapter, see the instruction sheet that came with the adapter. • A Service Set cable when possible to avoid potential problems caused by a damaged cable. Installing the printer on an Ethernet network For - Lexmark MS711 | User's Guide - Page 41
AppleTalk is activated on your printer. - This feature is supported only in Mac OS X printer > Add Preparing to set up the printer on a wireless network Notes: • Make sure your wireless network adapter is installed in your printer and working properly. For more information, see the instruction - Lexmark MS711 | User's Guide - Page 42
came with the access point, or contact your system support person. - To find the WPA/WPA2 preshared key or instruction sheet that came with the wireless network adapter. • An Ethernet cable is disconnected from the printer. • Active NIC is set to Auto. To set this to Auto, navigate to: > Settings - Lexmark MS711 | User's Guide - Page 43
Setup > > Wi‑Fi Protected Setup > 2 Follow the instructions on the printer display. > Start Push Button Method > Using the Personal Identification Number (PIN) method 1 From the printer control panel, navigate to: > Settings > >Network/Ports > > Network [x] > > Network [x] Setup > > Wireless - Lexmark MS711 | User's Guide - Page 44
For more information, see the instruction sheet that came with the wireless network adapter. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer control panel. The IP address appears as four sets of numbers separated by - Lexmark MS711 | User's Guide - Page 45
setup 45 Changing port settings after installing a new network Internal Solutions Port When a new Lexmark Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access the printer must be updated since the printer will be assigned a new IP address - Lexmark MS711 | User's Guide - Page 46
your printer. - This feature is supported only settings, if necessary. c Save the modified settings, and then print a menu settings page. 2 Install the printer driver. a Insert the Software and Documentation CD. If the installation dialog does not appear after a minute, then launch the CD manually - Lexmark MS711 | User's Guide - Page 47
the COM port parameters. After installing the printer driver, set the serial parameters in the COM port assigned to the printer driver. Note: Make sure the serial parameters in the COM port match the serial parameters you set in the printer. a Open Device Manager. 1 Click , or click Start and then - Lexmark MS711 | User's Guide - Page 48
(duplex) printing. • The largest supported Universal size is 216 x 356 mm (8.5 x 14 inches) for one‑sided and two‑sided printing. From the printer control panel, navigate to: > Settings > measure > > Paper Menu > > Universal Setup > > Units of Measure > > select unit of Loading the 250‑ or 550 - Lexmark MS711 | User's Guide - Page 49
Loading paper and specialty media 49 2 Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into place. 1 2 Note: Use the paper size indicators on the bottom of the tray to help position the guides. - Lexmark MS711 | User's Guide - Page 50
Loading paper and specialty media 50 3 Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being loaded. 1 2 3 Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators on the bottom of the tray to help - Lexmark MS711 | User's Guide - Page 51
back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack with the printable side facedown. Note: Make sure the paper is loaded properly. • There are different ways of loading letterhead depending on whether an - Lexmark MS711 | User's Guide - Page 52
long edge of the paper are on the right side of the tray. One‑sided printing Two‑sided printing Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur. • Do not slide the paper into the tray. Load paper as shown in - Lexmark MS711 | User's Guide - Page 53
to lightly touch the sides of the stack, and then lock the length guide. 7 Insert the tray. 8 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. - Lexmark MS711 | User's Guide - Page 54
instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray. 2 Adjust the width and length guides. Loading A5‑size paper a Pull up and slide the width guide to the position for A5. 1 LGLOFCFOLLITOR A4 A5 2 LGLOFCFOLLITOR A4 A5 LGLOFCFOLILOTR A4 A5 - Lexmark MS711 | User's Guide - Page 55
Loading paper and specialty media 55 b Squeeze and slide the length guide to the position for A5 until it clicks into place. 1 2 c Remove the A5 length guide from its holder. 1 2 d Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place - Lexmark MS711 | User's Guide - Page 56
‑, legal‑, oficio‑, and folio‑size paper a Pull up and slide the width guide to the correct position for the size of the paper being loaded. 1 LGLOFCFOLLITOR A4 A5 2 LGLOFCFOLLITOR A4 A5 LGLOFCFOLILOTR A4 A5 b If the A5 length guide is still attached to the length guide, then remove it from its - Lexmark MS711 | User's Guide - Page 57
Loading paper and specialty media 57 c Put the A5 length guide in its holder. 1 2 d Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place. LGLOFCFOLILOTR A4 A5 - Lexmark MS711 | User's Guide - Page 58
the sheets to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 4 Load the paper stack with the printable side facedown. Note: Make sure the paper is loaded properly. • There are different ways for loading letterhead depending on whether an - Lexmark MS711 | User's Guide - Page 59
on the long edge of the paper are on the left side of the tray, then a jam may occur. • Make sure the paper is below the maximum paper fill indicator. Warning-Potential Damage: Overfilling the tray can cause paper jams. 5 Insert the tray. Note: Press the paper stack down while inserting the tray - Lexmark MS711 | User's Guide - Page 60
and specialty media 60 LGLOFCFOLLIOTR A4 A5 6 From the printer control panel, set the size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder 1 Pull down the - Lexmark MS711 | User's Guide - Page 61
media 61 2 Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. 3 Slide the width guide to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to - Lexmark MS711 | User's Guide - Page 62
fan them. Straighten the edges on a level surface. Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them. 5 Load the paper or specialty media. Note: Slide the stack gently into the multipurpose feeder until it comes to a stop. • Load only one size and type of - Lexmark MS711 | User's Guide - Page 63
with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray. One‑sided printing Two‑sided printing Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur. - Lexmark MS711 | User's Guide - Page 64
, adjust the width guides to lightly touch the sides of the stack. 7 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Linking and unlinking - Lexmark MS711 | User's Guide - Page 65
change the paper size and type settings using the printer control panel. For more information, see "Setting the paper size and type" on page 48. Warning-Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer. The temperature of the fuser varies according - Lexmark MS711 | User's Guide - Page 66
custom names. 4 Click Submit. Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Types 2 Select a custom paper type name, and then select a paper type. Note: Paper is the factory default paper type for all user‑defined custom names - Lexmark MS711 | User's Guide - Page 67
http://support.lexmark.com. • Use labels designed specifically for laser printers. • Do not use labels with slick backing material. • Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets also contaminate the printer and the cartridge - Lexmark MS711 | User's Guide - Page 68
to feed properly, and may cause jams. Note: Two‑sided printing is supported for 60-176 g/m2 (16-47‑lb) paper. Curl Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to - Lexmark MS711 | User's Guide - Page 69
quality. • When in doubt, contact your paper supplier. Using recycled paper and other office papers As an environmentally conscientious company, Lexmark supports the use of recycled paper produced specifically for use in laser (electrophotographic) printers. While no blanket statement can be made - Lexmark MS711 | User's Guide - Page 70
are not perfect. The energy required to de-ink and deal with additives such as colorants and "glue" often generates more carbon emissions than does normal paper production. However, using recycled papers enables better resource management overall. Lexmark concerns itself with the responsible use of - Lexmark MS711 | User's Guide - Page 71
media guide 71 For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can be found at the Environmental Sustainability link. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper - Lexmark MS711 | User's Guide - Page 72
x 5 to 8.5 x 14 in.) 1 If your preferred default paper size cannot be set in the printer control panel, then you may select common paper sizes that correspond to the position of the length guide in the tray from the Paper Size/Type menu. If the paper size is not available, then select Universal or - Lexmark MS711 | User's Guide - Page 73
and specialty media guide 73 Paper sizes, types, and weights supported by the finishers Supported paper sizes Paper size A6 A5 4‑bin mailbox Output expander and high‑capacity output expander Staple finisher X 2 Staple, hole punch finisher X 1 JIS B5 1 1 Executive 1 1 Letter A4 Legal - Lexmark MS711 | User's Guide - Page 74
and specialty media guide 74 Paper type Paper weight 4‑bin mailbox Output expander and high‑capacity output expander Staple finisher Staple, hole punch finisher Transparency2 146 g/m2 X (39 Ib) 1 1 Recycled 90-176 g/m2 X (24-47 lb) 1 1 60-90 g/m2 (16-24 lb) Paper labels 180 g/m2 - Lexmark MS711 | User's Guide - Page 75
. Note: To print on a specific paper type, adjust the paper type setting to match the paper loaded, or select the appropriate tray or feeder. 3 Click Print. Adjusting toner darkness Using the Embedded Web Server 1 Open a Web browser, and then type the IP address of the printer in the address field - Lexmark MS711 | User's Guide - Page 76
printer control panel 1 From the printer control panel, navigate to: > Settings > > Print Settings > > Quality Menu > 2 Adjust the toner darkness, and then press . > Toner Darkness Printing from a flash drive Supported any other file system are not supported. Recommended flash drives • Lexar - Lexmark MS711 | User's Guide - Page 77
a flash drive is installed. • If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears. After these print jobs are - Lexmark MS711 | User's Guide - Page 78
and PIN are deleted. Confidential Job Expiration Lets you hold print jobs in the computer until you enter the PIN from the printer control panel. Note: The PIN is set from the computer. It must be four digits, using the numbers 0-9. Repeat Job Expiration Lets you print and store print jobs in - Lexmark MS711 | User's Guide - Page 79
Reserve, or Verify), and then assign a user name. For a confidential print job, also enter a four‑digit PIN. 5 Click OK or Print. 6 From the printer control panel, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential Jobs > enter the PIN - Lexmark MS711 | User's Guide - Page 80
47 and "Printing a network setup page" on page 47. Printing a font sample list 1 From the printer control panel, navigate to: > Settings > > Reports > > Print Fonts 2 Press the up or down arrow button to select the font setting. 3 Press . Note: The PPDS fonts appear only when the PPDS data stream is - Lexmark MS711 | User's Guide - Page 81
1 From the Apple Menu, navigate to either of the following: • System Preferences > Print & Scan > select a printer > Open Print Queue • System Preferences > Print & Fax > select a printer > Open Print Queue 2 From the printer window, select the print job you want to cancel, and then click Delete. - Lexmark MS711 | User's Guide - Page 82
Disk Wiping Security Audit Log Set Date and Time General Settings Flash Drive Menu Print Settings Print All Guides Print Quality Printing Guide Media Guide Print Defects Guide Menu Map Information Guide Connection Guide Moving Guide Supplies Guide 1 Depending on the printer setup, this menu item - Lexmark MS711 | User's Guide - Page 83
Understanding printer menus 83 Paper menu Default Source menu Use Default Source Tray [x] MP Feeder Manual Paper To Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for MP Feeder - Lexmark MS711 | User's Guide - Page 84
printer menus 84 Use To Tray [x] Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the type of paper loaded in each tray. Notes: • Plain Paper is the factory default setting - Lexmark MS711 | User's Guide - Page 85
the factory default setting. • From the Paper menu, set Configure MP to "Manual" for Manual Paper Type to appear as a menu. Note: Only installed trays and feeders are listed in this menu. Configure MP menu Use Configure MP Cassette Manual First To Determine when the printer selects paper from the - Lexmark MS711 | User's Guide - Page 86
. • These options appear only if card stock is supported. Specify the relative texture of the transparencies loaded in a specific tray. Note: Normal is the factory default setting. Specify the relative texture of the recycled paper loaded in a specific tray. Note: Normal is the factory default - Lexmark MS711 | User's Guide - Page 87
Understanding printer menus 87 Use Letterhead Texture Smooth Normal Rough Preprinted Texture paper loaded in a specific tray. Note: Rough is the factory default setting. Specify the relative texture of the custom paper loaded in a specific tray. Note: Normal is the factory default setting. Paper - Lexmark MS711 | User's Guide - Page 88
the paper loaded is heavy. Specify the relative weight of the cotton or rough paper loaded. Note: Normal is the factory default setting. Specify the relative weight of the custom paper loaded. Notes: • Normal is the factory default setting. • The options appear only when the custom type is supported - Lexmark MS711 | User's Guide - Page 89
two-sided printing for all print jobs with Rough or Cotton as the paper type. Notes: • Off is the factory default setting for all Paper Loading menu selections. • Duplex sets the printer default to two‑sided printing for every print job unless one‑sided printing is selected from Print Properties - Lexmark MS711 | User's Guide - Page 90
. Note: Custom [x] Loading is available only when the custom type is supported. Notes: • Off is the factory default setting for all Paper Loading menu selections. • Duplex sets the printer default to two‑sided printing for every print job unless one‑sided printing is selected from Print Properties - Lexmark MS711 | User's Guide - Page 91
height in 1‑mm increments. Specify the feed direction if the paper can be loaded in either direction. Notes: • Short Edge is the factory default setting. • Long Edge appears only when the longest edge is shorter than the maximum width supported in the tray. To Specify the default bin. Notes: • If - Lexmark MS711 | User's Guide - Page 92
1 and 12 if the appropriate optional bins are installed. Select a bin for each supported paper type. For each type, select the following options: Disabled Standard Bin Bin [x] Notes: • Disabled is the factory default setting. • [x] can be any number between 1 and 12 if the appropriate optional bins - Lexmark MS711 | User's Guide - Page 93
Understanding printer menus Reports menu Reports menu Use Menu Settings Page Device Statistics Stapler Test Network Setup Page Network [x] Setup Page Profiles List Print Fonts PCL Fonts PostScript Fonts Print Directory Asset Report 93 To Print a report containing information about the paper loaded - Lexmark MS711 | User's Guide - Page 94
94 Network/Ports menu Active NIC menu Use Active NIC Auto [list of available network cards] To Allow the printer to connect to a network. Notes: • Auto is the factory default setting. • This menu item appears only if an optional network adapter is installed. Standard Network or Network [x] menu - Lexmark MS711 | User's Guide - Page 95
filters print jobs using the standard protocol. • On processes raw binary PostScript print jobs. Show and set the printer network settings. Note: The Wireless menu appears only when the printer is connected to a wireless network. Reports menu To access the menu, navigate to either of the following - Lexmark MS711 | User's Guide - Page 96
value is not saved. Allow the printer to print a banner page. Note: Off is the factory default setting. TCP/IP menu To access the menu Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off. It also sets Enable BOOTP and Enable RARP to Off on systems that support - Lexmark MS711 | User's Guide - Page 97
Enable the built-in FTP server, which lets you send files to the printer using File Transfer Protocol. Note: Yes is the factory default setting. Enable the built-in Web server (Embedded Web Server). When enabled, the printer can be monitored and managed remotely using a Web browser. Note: Yes is the - Lexmark MS711 | User's Guide - Page 98
Configuration On Off View Hostname View Address View Router Address Enable DHCPv6 On Off To Enable IPv6 in the printer. Note: On is the factory default setting. Specify whether or not the wireless network adapter accepts the automatic IPv6 address configuration entries provided by a router. Note - Lexmark MS711 | User's Guide - Page 99
To Activate Yes No Enable or disable AppleTalk support. Note: Yes is the factory default setting. View Name Show the assigned AppleTalk name. the network is the factory default setting. Standard USB menu Use PCL SmartSwitch On Off To Set the printer to automatically switch to PCL emulation - Lexmark MS711 | User's Guide - Page 100
size value can be changed in 1-K increments. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off. • To increase the maximum size range for the USB Buffer, disable or reduce the size - Lexmark MS711 | User's Guide - Page 101
port. Parallel [x] menu Note: This menu appears only when an optional parallel card is installed. Use PCL SmartSwitch On Off PS SmartSwitch On Off To Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default - Lexmark MS711 | User's Guide - Page 102
Notes: • Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting. • Standard tries to resolve parallel port communication problems. Determine if the printer honors printer hardware initialization requests from the computer - Lexmark MS711 | User's Guide - Page 103
server through the USB port. Serial [x] menu Note: This menu appears only when an optional serial card is installed. Use PCL SmartSwitch On Off To Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default - Lexmark MS711 | User's Guide - Page 104
Auto 3K to [maximum size allowed] Job Buffering Off On Auto Protocol DTR DTR/DSR XON/XOFF XON/XOFF/DTR XONXOFF/DTRDSR To Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: • Auto is the factory - Lexmark MS711 | User's Guide - Page 105
the parity for serial input and output data frames. Note: None is the factory default setting. Determine whether the printer uses the DSR Signal. Notes: • Off is the factory default setting. • DSR is a handshaking signal used by most serial cables. The serial port uses DSR to distinguish data sent - Lexmark MS711 | User's Guide - Page 106
seconds before the server stops trying to send an e‑mail. Note: 30 seconds is the factory default setting. Specify a reply address of up to 128 characters in the e-mail sent by the printer. Set the printer to use SSL for increased security when connecting to the SMTP server. Notes: • Disabled is the - Lexmark MS711 | User's Guide - Page 107
time. Note: Off is the factory default setting. Disk Wiping menu Disk Wiping erases only print job data on the printer hard disk that are not currently in use by the file system. All permanent data on the printer hard disk are preserved, such as downloaded fonts, macros, and held jobs. Note - Lexmark MS711 | User's Guide - Page 108
and Time menu Use Current Date and Time Manually Set Date and Time [input date/time] To Show the current date and time settings for the printer. Enter the date and time. Notes: • Manually setting the date and time sets Enable NTP to No. • The wizard lets you set the date and time in YYYY‑MM‑DD - Lexmark MS711 | User's Guide - Page 109
on a network. Notes: • On is the factory default setting. • The setting is turned off if you manually set the date and time. To Set the language of the text that appears on the printer display. Note: Not all languages are available for all printers, and you may need to install special hardware for - Lexmark MS711 | User's Guide - Page 110
: • Off is the factory default setting. This supports the performance specifications for your printer. • On configures the printer to produce as little noise as possible. This is best suited for printing text and line art. • Selecting Photo from the printer driver may disable Quiet mode and provide - Lexmark MS711 | User's Guide - Page 111
Understanding printer menus Use Output Lighting Normal/Standby Mode Off Dim Bright Alarms Alarm Control Cartridge Alarm Staple Alarm Hole Punch Alarm Timeouts Sleep Mode Disabled 1-120 111 To Set the amount of light from the bin. Notes: • If Eco-Mode is set to Energy or Energy/Paper, then the - Lexmark MS711 | User's Guide - Page 112
never automatically hibernates. • If "Hibernate Timeout on Connection" is set to "Hibernate," then the printer follows the value of the "Hibernate Timeout" setting, except when it is set to Disabled. Set the amount of time in seconds the printer waits before returning the display to the Ready state - Lexmark MS711 | User's Guide - Page 113
to hold the pages is needed for other printer tasks. • On sets the printer to always reprint jammed pages. • Off sets the printer to never reprint jammed pages. Set the printer to check for jammed paper automatically. Note: On is the factory default setting. Print a page that may not have printed - Lexmark MS711 | User's Guide - Page 114
Custom Text 1 Export Configuration File Export Flash Drive Menu Print Settings menu Use Copies 1-999 Paper Source Tray [x] MP Feeder Manual Paper Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3) Sides (Duplex) 1 sided 2 sided To Determine how the printer, while in idle state, reacts to a long press of the - Lexmark MS711 | User's Guide - Page 115
Short Edge Paper Saver Orientation Auto Landscape Portrait Paper Saver Off 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up To Specify whether prints are stapled. Notes: • Off is the factory default setting. • On allows the printer to staple print jobs. • This menu appears only when a supported staple finisher - Lexmark MS711 | User's Guide - Page 116
Understanding printer menus 116 Use Paper Saver Border None Solid Paper Saver Ordering Horizontal Reverse page when using Paper Saver. Notes: • None is the factory default setting. • This setting affects jobs if the value of the Paper Saver setting in the same menu is not set to Off. Specify - Lexmark MS711 | User's Guide - Page 117
Fit To Page fits the page content into the selected paper size. • Whole Page allows the image to be moved into the non‑printable area defined by the Normal setting, but the printer clips the image at the Normal setting boundary. This setting affects only pages printed using a PCL 5e interpreter and - Lexmark MS711 | User's Guide - Page 118
memory. Notes: • Off is the factory default setting. This sets the printer to retain downloads only until memory is needed. Downloads are deleted in order to process print jobs. • On retains the downloads during language changes and printer resets. If the printer runs out of memory, then Memory Full - Lexmark MS711 | User's Guide - Page 119
when using Paper Saver. Notes: • Horizontal is the factory default setting. • Positioning depends on the number of pages and whether they are in portrait or landscape orientation. Specify the orientation of a multiple‑page document. Note: Auto is the factory default setting. The printer - Lexmark MS711 | User's Guide - Page 120
dpi 600 dpi 1200 dpi 1200 Image Q 2400 Image Q To Print a border when using Paper Saver. Note: None is the factory default setting. Specify whether printed output is stapled. Notes: • Off is the factory default setting. • This menu appears only when a supported staple finisher is installed. Print - Lexmark MS711 | User's Guide - Page 121
Server, type the network printer IP address in the Web browser address field. Automatically adjust the contrast enhancement applied to images. Note: Auto is the factory default setting. Adjust the printed output either by lightening or darkening it. You can conserve toner by lightening the output - Lexmark MS711 | User's Guide - Page 122
responds when disk usage reaches the maximum limit (100MB). Note: None is the factory default setting. Determine and set where the printer posts job accounting logs. Specify the e‑mail address to which the printer sends job accounting logs. Specify the prefix you want for the log file name. Note - Lexmark MS711 | User's Guide - Page 123
All Format Flash Yes No Delete Downloads on Disk Delete Now Do Not Delete Activate Hex Trace Coverage Estimator Off On XPS menu Use Print Error Pages Off On To Delete confidential and held jobs from the printer hard disk. Notes: • Selecting a setting affects only print jobs that are resident - Lexmark MS711 | User's Guide - Page 124
menu Use Font Source Resident Disk Download Flash All 124 To Scale page content to fit the selected paper size. Note: No is the factory default setting. Print annotations in a PDF. Note: Do Not Print is the factory default setting. To Print a page containing the PostScript error. Note: Off is the - Lexmark MS711 | User's Guide - Page 125
To Identify a specific font and the option where it is stored. Note: Courier 10 is the factory default setting. Courier 10 shows the font name, font ID, and the storage location in the printer. The font source abbreviation is R for Resident, F for Flash, K for Disk, and D for Download. Specify the - Lexmark MS711 | User's Guide - Page 126
Understanding printer menus Use PCL Emulation Settings A4 Width 198 mm 203 mm PCL Emulation Settings Auto CR after LF On Off PCL Emulation Settings Auto LF after CR On Off Tray Renumber Assign MP Feeder Off None 0-199 Assign Tray [x] Off None 0-199 Assign Manual Paper Off None 0-199 Assign Manual - Lexmark MS711 | User's Guide - Page 127
Understanding printer menus 127 Use Tray Renumber Restore Defaults Yes No HTML menu Use Font 1-255 pt Scale 1-400% To Restore all tray and feeder assignments to the factory default settings. Joanna MT Letter Gothic Lubalin Graph Marigold MonaLisa Recut Monaco New CenturySbk New York Optima Oxford - Lexmark MS711 | User's Guide - Page 128
paper size. Notes: • Best Fit is the factory default setting. • When Auto Fit is set to On, Scaling is automatically set to Best Fit. Set the image orientation. Note: Portrait is the factory default setting. Help menu The Help menu consists of a series of Help pages that are stored in the printer - Lexmark MS711 | User's Guide - Page 129
and other specialty media Provides a list of the paper sizes supported in trays and feeders Provides information about resolving print defects Provides a list of the printer control panel menus and settings Provides help in locating additional information Provides information about connecting the - Lexmark MS711 | User's Guide - Page 130
on how you can quickly save paper and energy using one printer setting, see "Using Eco‑Mode" on page 131. Using recycled paper As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for use in laser printers. For more information on recycled - Lexmark MS711 | User's Guide - Page 131
Saving money and the environment 131 Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see "Avoiding jams" on page 156. Saving energy Using Eco‑Mode 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View - Lexmark MS711 | User's Guide - Page 132
first page is printed. • The alarm control and cartridge alarm sounds are turned off. • The printer ignores the Advance Start command. Use factory default settings. Note: This setting supports the performance specifications of the printer. Adjusting Sleep mode To save energy, decrease the number - Lexmark MS711 | User's Guide - Page 133
When Press and Hold Sleep Button is set to Hibernate, a long press of the Sleep button sets the printer to Hibernate mode. Adjusting the brightness of the printer display To save energy, or if you have trouble reading the display, adjust its brightness settings. Using the Embedded Web Server 1 Open - Lexmark MS711 | User's Guide - Page 134
you want to recycle, and then select your country or region from the list. 3 Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in the Lexmark collection program may be recycled through your local recycling center. Contact your local recycling center to - Lexmark MS711 | User's Guide - Page 135
the environment 135 To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the prepaid shipping label. You can also do the following: 1 Go to www.lexmark.com/recycle. 2 From the Toner Cartridges section, select your country or - Lexmark MS711 | User's Guide - Page 136
Both types are used to store the operating system, device settings, network information, bookmark settings, and embedded solutions. Some printers have a hard disk drive installed. The printer hard disk is designed for device-specific functionality. This lets the device retain buffered user data from - Lexmark MS711 | User's Guide - Page 137
to retain information. To erase the buffered data, turn off the printer. Erasing non‑volatile memory Erase individual settings, device and network settings, security settings, and embedded solutions by following these steps: 1 Turn off the printer. 2 Hold down 2 and 6 on the keypad while turning the - Lexmark MS711 | User's Guide - Page 138
the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If - Lexmark MS711 | User's Guide - Page 139
data stored in the printer cannot be accessed. For more information, visit the Lexmark security Web page or see the Embedded Web Server Administrator's Guide. 1 Go to http://support.lexmark.com, and then navigate to: Support & Downloads > Tech Library > Manuals & Guides 2 In the Keyword field - Lexmark MS711 | User's Guide - Page 140
HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. 2 Remove paper from the standard bin and multipurpose feeder. 3 Remove any dust, lint, and pieces of - Lexmark MS711 | User's Guide - Page 141
run nearly low, low, very low, or reach their end‑of‑life by setting the selectable alerts. Notes: • Selectable alerts can be set on the toner cartridge, imaging unit, and maintenance kit. • All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable - Lexmark MS711 | User's Guide - Page 142
are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its actual document content, print quality settings, and other printer settings. The accuracy of the estimated print history is obtained on the printer, initial estimates assume future supplies consumption - Lexmark MS711 | User's Guide - Page 143
High Yield Toner Cartridge 525X* * This toner cartridge is supported only in the MS711 printer model. For more information on countries located in a region, visit www.lexmark.com/regions. Item Worldwide High Yield Toner Cartridge Extra High Yield Toner Cartridge 1 This cartridge is supported only - Lexmark MS711 | User's Guide - Page 144
on replacing the imaging unit, see the instruction sheet that came with the supply. Part name Imaging unit Lexmark Return Program 520Z Regular 520ZA Ordering staple cartridges Part name Staple cartridges Part number 25A0013 Ordering a maintenance kit To identify the supported fuser type, view - Lexmark MS711 | User's Guide - Page 145
printer 145 Lexmark roller kit MS710 Series roller kit Part number 40X7706 Storing supplies Choose a cool, clean storage area for the printer Corrosive gases • Heavy dust Replacing supplies Replacing the toner cartridge 1 Lift the front cover, and then pull down the multipurpose feeder door. - Lexmark MS711 | User's Guide - Page 146
on the side rails inside the printer. Note: Make sure the cartridge is fully pushed in. Warning-Potential Damage: When replacing a toner cartridge, do not leave the imaging unit exposed to direct light for an extended period of time. Extended exposure to light may cause print quality problems. - Lexmark MS711 | User's Guide - Page 147
Maintaining the printer 147 5 Close the multipurpose feeder door and the front cover. 2 1 Replacing the imaging unit 1 Lift the front cover, and then pull down the multipurpose feeder door. 1 2 - Lexmark MS711 | User's Guide - Page 148
the toner cartridge from the printer using the handle. 3 Lift the green handle, and then pull out the imaging unit from the printer. 2 1 4 Unpack the new imaging unit, and then shake it. 5 Remove all packing material from the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to - Lexmark MS711 | User's Guide - Page 149
Maintaining the printer 149 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the - Lexmark MS711 | User's Guide - Page 150
Maintaining the printer 150 8 Close the multipurpose feeder door and the front cover. 2 1 Replacing a staple cartridge 1 Open the stapler door. 2 Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher. - Lexmark MS711 | User's Guide - Page 151
and then push the rear side into the cartridge. 2 1 5 Push the staple cartridge into the finisher until it clicks into place. 6 Close the stapler door. Moving the printer Before moving the printer CAUTION-POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury - Lexmark MS711 | User's Guide - Page 152
side of the optional tray toward the front of the tray until it clicks into place. • Use the handholds located on both sides of the printer to lift it. • Make sure your fingers are not under the printer when you set it down. - Lexmark MS711 | User's Guide - Page 153
printer caused by improper moving is not covered by the printer warranty. Moving the printer to another location The printer and support the dimensions of the hardware options. • Keep the printer in an upright position. • Avoid severe jarring movements. Shipping the printer When shipping the printer - Lexmark MS711 | User's Guide - Page 154
's Guide on the Lexmark Web site at http://support.lexmark.com. Checking the virtual display 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of - Lexmark MS711 | User's Guide - Page 155
and messages, and network/port menu settings. All downloads stored in the RAM are deleted. Downloads stored in the flash memory or in the printer hard disk are not affected. From the printer control panel, navigate to: > Settings > > Settings > > General Settings > > Factory Defaults > > Restore Now - Lexmark MS711 | User's Guide - Page 156
follow the steps outlined in this chapter. Note: Jam recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of - Lexmark MS711 | User's Guide - Page 157
Clearing jams 157 • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper. • Push the tray firmly into the printer after loading paper. • - Lexmark MS711 | User's Guide - Page 158
in the same tray. • Make sure the paper size and type are set correctly on the computer or printer control panel. • Store paper according to manufacturer recommendations. Understanding jam messages and locations When a jam occurs, a message indicating the jam location and information to clear the - Lexmark MS711 | User's Guide - Page 159
bin. jam. [203] 3 Inside the printer [x]‑page jam, lift front cover to remove Open the front cover and the multipurpose feeder, cartridge. [200-201] then remove the toner cartridge and the imaging unit, and then remove the jammed paper. 4 Multipurpose feeder [x]‑page jam, clear manual feeder - Lexmark MS711 | User's Guide - Page 160
in bin. [451] Open the rear door of the staple finisher, and then remove the jammed paper. [x]‑page jam, lift front cover to remove cartridge [200-201] CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before - Lexmark MS711 | User's Guide - Page 161
Clearing jams 161 2 Lift the green handle, and then pull the toner cartridge out of the printer. 3 Place the cartridge aside. 4 Lift the green handle, and then pull the imaging unit out of the printer. 2 1 5 Place the imaging unit aside on a flat, smooth surface. Warning-Potential Damage: Do not - Lexmark MS711 | User's Guide - Page 162
162 1 2 Warning-Potential Damage: The jammed paper may be covered with toner, which can stain garments and skin. 7 Install the imaging unit. Note: Use the arrows on the side of the printer as a guide. 8 Insert the cartridge into the printer, and then push the green handle back into place. Notes - Lexmark MS711 | User's Guide - Page 163
upper rear door [202] CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 1 Pull down the rear door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure - Lexmark MS711 | User's Guide - Page 164
lower rear door [231-234] CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 1 Pull down the rear door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make - Lexmark MS711 | User's Guide - Page 165
Clearing jams 165 3 Close the rear door. 4 Push the back of the standard tray. 5 Press down the rear duplex flap, then firmly grasp the jammed paper, and then gently pull the paper out. Note: Make sure all paper fragments are removed. - Lexmark MS711 | User's Guide - Page 166
To clear the message and continue printing, select Next > > Clear the jam, press OK > . [x]‑page jam, remove standard bin jam [203] 1 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 To clear the message and continue printing - Lexmark MS711 | User's Guide - Page 167
out it out completely. 2 3 1 2 Push down the front duplex flap, then firmly grasp the jammed paper, and then gently pull the paper to the right and out of the printer. Note: Make sure all paper fragments are removed. 2 1 3 Insert the tray. 4 To clear the message and continue printing, select - Lexmark MS711 | User's Guide - Page 168
tray [x] [24x] 1 Check which tray is indicated on the printer display. 2 Lift the tray slightly, and then pull it out completely. 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4 Insert the tray. 5 To clear the message - Lexmark MS711 | User's Guide - Page 169
Clearing jams 169 [x]‑page jam, clear manual feeder [250] 1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or - Lexmark MS711 | User's Guide - Page 170
Leave paper in bin. [455-457] 1 From the stapler bin, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 Open the stapler door. 3 Pull down the latch of the staple cartridge holder, and then pull the holder out of the printer - Lexmark MS711 | User's Guide - Page 171
Clearing jams 171 4 Use the metal tab to lift the staple guard, and then remove any loose staples. 5 Press down the staple guard until it clicks into place. - Lexmark MS711 | User's Guide - Page 172
the staples near the metal bracket. Warning-Potential Damage: Do not tap the cartridge on a hard surface. This could damage the cartridge. 7 Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. 8 Close the stapler door. 9 To clear the message and - Lexmark MS711 | User's Guide - Page 173
Clearing jams 173 [x]‑page jam, remove paper, open finisher rear door. Leave paper in bin. [451] 1 Open the rear staple finisher door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close the staple finisher door. 4 - Lexmark MS711 | User's Guide - Page 174
Clearing jams 174 [x]‑page jam, remove paper, open mailbox rear door. Leave paper in bin. [41y.xx] 1 Open the rear mailbox door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close the rear mailbox door. - Lexmark MS711 | User's Guide - Page 175
To clear the message and continue printing, select Next > > Clear the jam, press OK > . [x]‑page jam, remove paper, open expander rear door. Leave paper in bin. [43y.xx] 1 Open the rear output expander door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure - Lexmark MS711 | User's Guide - Page 176
Clearing jams 176 3 Close the rear output expander door. 4 To clear the message and continue printing, select Next > > Clear the jam, press OK > . - Lexmark MS711 | User's Guide - Page 177
the printer messages Cartridge, imaging unit mismatch [41.xy] 1 Check if both the toner cartridge and imaging unit are MICR (Magnetic Ink Character Recognition) or non-MICR supplies. Note: For a list of supported supplies, see the "Ordering supplies" section of the User's Guide or visit www.lexmark - Lexmark MS711 | User's Guide - Page 178
Troubleshooting 178 Change [paper source] to [custom type name] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the printer control panel. Note: Make sure the paper size and type settings are specified in the Paper menu - Lexmark MS711 | User's Guide - Page 179
Troubleshooting 179 Close door or insert cartridge The toner cartridge is missing or not installed properly. Insert the cartridge, and then close all doors and covers. Close front door Close the front door of the printer. Complex page, some data may not have printed [39] Try one or more of the - Lexmark MS711 | User's Guide - Page 180
then insert a supported one. Error reading USB hub. Remove hub. An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one. Imaging unit low [84.xy] You may need to order an imaging unit. If necessary, press continue printing. on the printer control panel to - Lexmark MS711 | User's Guide - Page 181
tray length and width guides and make sure the paper is loaded properly in the tray. • Make sure the correct paper size and type are specified in Print Properties or in the Print dialog. • Make sure the paper size and type settings are specified in the Paper menu on the printer control panel. • Make - Lexmark MS711 | User's Guide - Page 182
printing. • Delete fonts, macros, and other data in the printer memory. From the printer control panel, navigate to: > Settings > > Settings > >Print Settings > > Utilities Menu > > Format Flash > > Yes > • Install additional printer memory. Insufficient memory, some Held Jobs were deleted [37] From - Lexmark MS711 | User's Guide - Page 183
support Resource Save feature [35] Try one or more of the following: • From the printer control panel, press • Install additional printer the specified staple cartridge in the finisher. For more information, see the "Replacing supplies" section of the User's Guide. • From the printer control panel, - Lexmark MS711 | User's Guide - Page 184
following: • Load the feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing. Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from an automatically selected tray - Lexmark MS711 | User's Guide - Page 185
the printer manually overrides the request, and then prints from an automatically selected tray. • Cancel the current job. Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, contact customer support at http://support.lexmark.com or your service representative - Lexmark MS711 | User's Guide - Page 186
more information, contact customer support. Non‑Lexmark [supply type], see User's Guide [33.xy] Note: The supply type can either be a toner cartridge or imaging unit. The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best - Lexmark MS711 | User's Guide - Page 187
, navigate to: > Settings > > Settings > > Print Settings > > Utilities Menu > > Format Flash > > Yes > • Use a larger‑capacity flash memory card. Note: Downloaded fonts and macros that are not stored in the flash memory are deleted when the printer is turned off or restarted. Paper changes needed - Lexmark MS711 | User's Guide - Page 188
the specified bins. 4 Contact customer support. From the printer control panel, press to clear the message and print without using the specified bins. Reinstall missing or unresponsive cartridge [31.xy] Try one or more of the following: • Check if the toner cartridge is missing. If missing, install - Lexmark MS711 | User's Guide - Page 189
message appears after reinstalling the supply, then the fuser is defective. Replace the fuser. • Install the missing fuser. For more information on installing the fuser, see the instruction sheet that came with the part. Reinstall missing or unresponsive imaging unit [31.xy] Try one or more of the - Lexmark MS711 | User's Guide - Page 190
replacement imaging unit, then see the "Ordering supplies" section of the User's Guide or visit www.lexmark.com. Replace maintenance kit, 0 estimated pages remain [80.xy] Contact customer support at http://support.lexmark.com or your service representative, and then report the message. The printer - Lexmark MS711 | User's Guide - Page 191
cartridge, then see the "Ordering supplies" section of the User's Guide or visit www.lexmark.com. Replace unsupported fuser [32.xy] Remove the fuser, and then install a supported one. For more information, see the instruction sheet that came with the part. Replace unsupported imaging unit - Lexmark MS711 | User's Guide - Page 192
Troubleshooting 192 • Make sure the Serial Buffer menu is set to Enabled. Some held jobs were not restored From the printer control panel, select Continue to clear the message and continue printing. Note: Held jobs that are not restored remain in the printer hard disk and are inaccessible. - Lexmark MS711 | User's Guide - Page 193
unsupported. Replace it with a supported paper size. Unformatted flash detected [53] Try one or more of the following: • From the printer control panel, press • Format the flash memory device. to stop the defragmentation and continue printing. Note: If the error message remains, then the flash - Lexmark MS711 | User's Guide - Page 194
the active bin for a linked set of bins. • Make sure the USB Buffer menu is enabled. Solving printer problems • "Basic printer problems" on page 194 • "Hardware and internal option problems" on page 197 • "Paper feed problems" on page 201 Basic printer problems The printer is not responding Action - Lexmark MS711 | User's Guide - Page 195
packing material removed? Turn off the printer, remove all packing materials, then reinstall the hardware options, and then turn on the printer. Step 10 Go to step 11. Check if you have selected the correct port settings in the printer driver. Use correct printer driver settings. Are the port - Lexmark MS711 | User's Guide - Page 196
Troubleshooting 196 Action Step 11 Check the installed printer driver. Yes Go to step 12. No Install the correct printer driver. Is the correct printer driver installed? Step 12 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. - Lexmark MS711 | User's Guide - Page 197
, but paper jams when it enters or exits the tray, then it may not be properly installed. Go to step 4. For more information, see the setup sheet that came with the 2100-sheet tray. Is the tray listed in the menu settings page? Step 4 Check if the tray is available in the printer driver. Note - Lexmark MS711 | User's Guide - Page 198
be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see "Updating available options in the printer driver" on page 39. b Resend the print job. The problem is solved. Contact customer support. Does the internal option - Lexmark MS711 | User's Guide - Page 199
with the tray. Is the tray listed in the menu settings page? Step 4 Check if the tray is available in the printer driver. The problem is solved. Contact customer support. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information - Lexmark MS711 | User's Guide - Page 200
Print a menu settings page, and then check if the ISP is listed in the Installed Features list. Yes Go to step 2. No Check if you have a supported ISP. Note: An ISP from another printer may not work on this printer. Is the ISP listed in the Installed Features list? Step 2 The problem is solved - Lexmark MS711 | User's Guide - Page 201
Troubleshooting 201 Paper feed problems Jammed pages are not reprinted Action a Turn on jam recovery. 1 From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Jam Recovery 2 Select On or Auto, and then press . b Resend the pages that did not print. Were the - Lexmark MS711 | User's Guide - Page 202
Troubleshooting 202 Paper jam message remains after jam is cleared Action a From the printer control panel, navigate to: Next > > Clear the jam, press OK > b Follow the instructions on the printer display. Does the paper jam message remain? Yes Contact customer support. No The problem is solved. - Lexmark MS711 | User's Guide - Page 203
still appear? Step 5 Check if the USB port is disabled by the system support person. Contact customer support. The problem is solved. Does the error message still appear? Incorrect characters print Action Step 1 Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the - Lexmark MS711 | User's Guide - Page 204
are printing on paper that is supported by the tray. b Resend the print job. Yes No The problem is solved. Go to step 2. Did the job print from the correct tray or on the correct paper? Step 2 The problem is solved. a From the Paper menu on the printer control panel, set the paper size and - Lexmark MS711 | User's Guide - Page 205
> Print As Image > OK > OK . The problem is solved. Contact customer support. Do the files print? Print job takes longer than expected Action Step 1 Change the environmental settings of the printer. a From the printer control panel, navigate to: Settings > General Settings b Select Eco‑Mode - Lexmark MS711 | User's Guide - Page 206
Troubleshooting 206 Action Step 4 a Disable the Page Protect feature. From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Page Protect > Off b Resend the print job. Yes No The problem is solved. Go to step 5. Did the job print? Step 5 Install additional - Lexmark MS711 | User's Guide - Page 207
is available at http://support.lexmark.com. b Resend the print job. The problem is solved. Contact customer support. Do the jobs print? Printing slows down Notes: • When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser. • The printer speed may be - Lexmark MS711 | User's Guide - Page 208
indicators on the paper guides are aligned with the paper size indicators on the tray. b Resend the print job. Go to step 2. Do the trays link correctly? Step 2 The problem is solved. Contact customer a From the printer control panel, set the paper size and type in the Paper support. menu to - Lexmark MS711 | User's Guide - Page 209
supported by the printer. support. Are the fonts installed on the computer supported by the printer? Clipped pages or images Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the paper - Lexmark MS711 | User's Guide - Page 210
the imaging unit. Contact customer support. 1 Remove the toner cartridge. 2 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Install the imaging unit, and - Lexmark MS711 | User's Guide - Page 211
Menu on the printer control panel, decrease the toner darkness. Note: 8 is the factory default setting. b Resend the print job. Yes No The problem is solved. Go to step 2. Did the gray background disappear from the prints? Step 2 Reinstall the imaging unit and the toner cartridge. a Remove the - Lexmark MS711 | User's Guide - Page 212
the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Reinstall the imaging unit - Lexmark MS711 | User's Guide - Page 213
Yes No Step 1 The problem is solved. a Move the width and length guides in the tray to the correct positions for the paper size loaded. b Resend the print job. Go to step 2. Are the margins correct? Step 2 From the printer control panel, set the paper size in the Paper menu to match the - Lexmark MS711 | User's Guide - Page 214
Troubleshooting 214 Paper curl Action Yes Step 1 Go to step 2. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Are the width and length guides positioned correctly? Step 2 Go to step 3. From the printer control panel, set the paper - Lexmark MS711 | User's Guide - Page 215
b Resend the print job. From the printer Go to step 5. control panel, set the paper texture in the Paper menu to match the paper loaded in the tray. Go to step 6. The problem is solved. Do print irregularities still appear? Step 6 Replace the imaging unit, and then resend the print job. Do - Lexmark MS711 | User's Guide - Page 216
Troubleshooting 216 Print is too dark ABC DEF Action Yes Step 1 Go to step 2. a From the Quality menu on the printer control panel, reduce the toner darkness. Note: 8 is the factory default setting. b Resend the print job. No The problem is solved. Is the print still too dark? Step 2 - Lexmark MS711 | User's Guide - Page 217
the imaging unit, and then resend the print job. Contact customer support. Is the print still too dark? No The problem is solved. The problem is solved. Print is too light ABC DEF Action Yes Step 1 Go to step 2. a From the Quality menu on the printer control panel, increase the toner - Lexmark MS711 | User's Guide - Page 218
the texture settings in the Paper Texture menu to match the paper you are printing on. Go to step 5. Go to step 6. The problem is solved. Is the print still too light? Step 6 Go to step 7. a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit - Lexmark MS711 | User's Guide - Page 219
problems. 3 Reinstall the imaging unit, and then the cartridge. b Resend the print job. Is the printer still printing blank pages? Step 2 Go to step 3. a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit - Lexmark MS711 | User's Guide - Page 220
light may cause print quality problems. 2 Install the imaging unit, and then the cartridge. b Resend the print job. Is the printer printing solid black pages? Step 2 Replace the imaging unit, and then resend the print job. Contact customer support. Is the printer printing solid black pages? No - Lexmark MS711 | User's Guide - Page 221
the imaging unit, and then resend the print job. Contact customer support. Do shadow images still appear on prints? No Load paper with the correct paper type and weight in the tray. Change the paper loaded in the tray to match the paper type and weight specified in the tray settings. The problem - Lexmark MS711 | User's Guide - Page 222
Troubleshooting 222 Action Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the size of the paper loaded. b Resend the print job. Is the print still skewed? Step 2 a Check if you are printing on a paper that is supported by the tray. b - Lexmark MS711 | User's Guide - Page 223
Troubleshooting 223 Action Yes Step 4 Go to step 5. a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality - Lexmark MS711 | User's Guide - Page 224
The problem is solved. support at http://support.lexmar k.com or your service representative. Toner specks appear on prints Action Replace the imaging unit, and then resend the print job. Do toner specks appear on prints? Yes Contact customer support. No The problem is solved. Toner fog - Lexmark MS711 | User's Guide - Page 225
the imaging unit, and then resend the print job. The problem is solved. Contact customer support. Did the toner fog or background shading disappear from the prints? Toner rubs off ABC DEF Leading edge Trailing edge Action Yes No Step 1 Go to step 2. From the Paper menu on the printer - Lexmark MS711 | User's Guide - Page 226
a recommended type of transparency. b Resend the print job. Contact customer support. Is the print quality still poor? No Set the paper type to Transparency. The problem is solved. Uneven print density Action Replace the imaging unit, and then resend the print job. Is the print density uneven - Lexmark MS711 | User's Guide - Page 227
the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Reinstall the imaging unit - Lexmark MS711 | User's Guide - Page 228
in the address field. Did the Embedded Web Server open? Contacting customer support When you contact customer support, you will need to be able to describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to find a solution. - Lexmark MS711 | User's Guide - Page 229
: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems. E-mail You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond and provide you with information to - Lexmark MS711 | User's Guide - Page 230
technical inaccuracies or typographical errors. Changes are periodically made services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit http://support.lexmark.com. For information on supplies and downloads, visit www.lexmark - Lexmark MS711 | User's Guide - Page 231
., registered in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company's designation of a set of printer commands (language - Lexmark MS711 | User's Guide - Page 232
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, - Lexmark MS711 | User's Guide - Page 233
levels See www.lexmark.com for current values. EU waste electronics information The WEEE logo signifies specific recycling programs and procedures these symbols without first touching the metal frame of the printer. ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or - Lexmark MS711 | User's Guide - Page 234
Laser notice The printer is certified in be hazardous. The printer contains internally a maintenance, or prescribed service condition. Laser advisory label A laser notice label may be affixed to this printer as shown: DANGER - Invisible laser radiation when cartridges exposición al haz de láser. FARA - Lexmark MS711 | User's Guide - Page 235
minutes. Setting the Sleep Mode Timeout provided in power units of Watts, the de conformité aux normes de l'industrie du Canada Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux équipements pouvant causer des is: Lexmark International Technology - Lexmark MS711 | User's Guide - Page 236
Lexmark general population; consult Safety Code 6, obtainable from Health Canada Industry Canada technical specifications were met. des réglementations d'Industry Canada, l'utilisation d'une antenne de gain supérieur est strictement interdite. Pour empêcher toute interférence radio au service - Lexmark MS711 | User's Guide - Page 237
de manière à n'émettre aucun champ HF dépassant les limites fixées pour l'ensemble de la population par Santé Canada. Reportez-vous au Code de sécurité 6 que vous pouvez consulter sur le site Web de 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner - Lexmark MS711 | User's Guide - Page 238
of equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Español Por medio de la presente, Lexmark International, Inc. declara que este producto cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles - Lexmark MS711 | User's Guide - Page 239
, or consumed. Fuser Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is available are substantially consumed when the printer displays a "Life Warning" or "Scheduled Maintenance" message for such item. To obtain warranty service you may be - Lexmark MS711 | User's Guide - Page 240
with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond the limit of its duty cycle -Use of printing media outside of Lexmark specifications - Lexmark MS711 | User's Guide - Page 241
of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state. - Lexmark MS711 | User's Guide - Page 242
10 Configure MP menu 85 configuring multiple printers 154 supply notifications, imaging unit 141 supply notifications, maintenance kit 141 supply notifications, toner cartridge 141 configuring port settings 45 configuring supply notifications 141 connecting to a wireless network using PBC, Push - Lexmark MS711 | User's Guide - Page 243
unit low [84.xy] 180 Imaging unit nearly low [84.xy] 180 Imaging unit very low, [x] estimated pages remain [84.xy] 180 Incompatible output bin [x] [59] 181 Incompatible tray [x] [59] 181 Incorrect paper size, open [paper source] [34] 181 indicator light printer control panel 12 individual settings - Lexmark MS711 | User's Guide - Page 244
lock, security 136 M maintenance kit ordering 144 Maintenance kit low [80.xy] 185 Maintenance kit nearly low [80.xy] 185 Maintenance kit very low, [x] estimated pages remain [80.xy] 186 memory types installed on printer 136 memory card 14 installing 18 Memory full [38] 186 menu settings loading on - Lexmark MS711 | User's Guide - Page 245
hard disk, removing 30 245 updating in printer driver 39 ordering imaging unit 144 maintenance kit 144 staple cartridges 144 ordering supplies toner cartridges 143 P paper characteristics 68 letterhead 69 preprinted forms 69 recycled 69 selecting 69 setting size 48 setting type 48 storing 68, 71 - Lexmark MS711 | User's Guide - Page 246
170 [x]‑page jam, remove standard bin jam. [203] 166 [x]‑page jam, remove tray 1 to clear duplex. [235-239] 167 Cartridge low [88.xy] 177 Cartridge nearly low [88.xy] 177 Cartridge very low, [x] estimated pages remain [88.xy] 177 Cartridge, imaging unit mismatch [41.xy] 177 Change [paper source] to - Lexmark MS711 | User's Guide - Page 247
remain [88.xy] 190 Replace cartridge, printer region mismatch [42.xy] 190 Replace imaging unit, 0 estimated pages remain [84.xy] 190 Replace maintenance kit, 0 estimated pages remain [80.xy] 190 Replace missing or unresponsive fuser [31.xy] 189 Replace roller kit [81.xx] 191 Replace unsupported - Lexmark MS711 | User's Guide - Page 248
Lexmark 142 using recycled paper 130 supplies, ordering imaging unit 144 maintenance kit 144 staple cartridges 144 toner cartridges 143 Supply needed to complete job 192 supply notifications configuring 141 supported flash drives 76 supported paper sizes 72 supported paper types 71 supported paper - Lexmark MS711 | User's Guide - Page 249
paper size setting 48 Universal Setup menu 90 unlinking trays 64 Unsupported option in slot [x] [55] 194 Unsupported USB hub, please remove 180 updating options in printer driver 39 USB port 36 printer control panel 12 USB port [x] disabled [56] 194 USB/parallel interface card troubleshooting
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MS710 Series
User's Guide
August 2012
www.lexmark.com
Machine type(s):
4063
Model(s):
832, 835