Lexmark MS711 User's Guide - Page 199
Tray problems, Step 2
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Troubleshooting 199 Action Yes No Step 2 The problem is solved. Check the cable and the internal print server connection. Use the correct cable, and then check if it is securely connected to the internal print server. Contact customer support. Does the internal print server operate correctly? Tray problems Action Yes No Step 1 The problem is solved. Go to step 2. a Pull out the tray, and then do one or more of the following: • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • If you are printing on custom‑size paper, then make sure that the paper guides rest against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator. • Make sure paper lies flat in the tray. b Check if the tray closes properly. Is the tray working? Step 2 a Turn off the printer, then wait about 10 seconds, and then turn the printer back on. b Resend the print job. The problem is solved. Go to step 3. Is the tray working? Step 3 Check if the tray is installed and recognized by the printer. Print a menu settings page, and then check if the tray is listed in the Installed Features list. Go to step 4. Reinstall the tray. For more information, see the setup documentation that came with the tray. Is the tray listed in the menu settings page? Step 4 Check if the tray is available in the printer driver. The problem is solved. Contact customer support. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see "Updating available options in the printer driver" on page 39. Is the tray available in the printer driver?