Lexmark MS711 User's Guide - Page 211
Gray background on prints, Step 2, Warning-Potential Damage
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Troubleshooting 211 Action Yes No Step 2 a Replace the fuser. For more information on installing the fuser, see the instruction sheet that came with the part. b Resend the print job. The problem is solved. Contact customer support. Do compressed images still appear? Gray background on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 a From the Quality Menu on the printer control panel, decrease the toner darkness. Note: 8 is the factory default setting. b Resend the print job. Yes No The problem is solved. Go to step 2. Did the gray background disappear from the prints? Step 2 Reinstall the imaging unit and the toner cartridge. a Remove the toner cartridge. b Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. c Install the imaging unit, and then the cartridge. d Resend the print job. The problem is solved. Go to step 3. Did the gray background disappear from the prints? Step 3 Replace the imaging unit, and then resend the print job. The problem is solved. Contact customer support. Did the gray background disappear from the prints?