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Lexmark MS711 User's Guide - Page 194

Unsupported option in slot [x] [55], USB port [x] disabled [56], Solving printer problems

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Troubleshooting 194 Unsupported option in slot [x] [55] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the unsupported option card from the printer controller board, and then replace it with a supported card. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. USB port [x] disabled [56] Try one or more of the following: • From the printer control panel, select Continue to clear the message and continue printing. The printer discards any data received through the specified serial port. • Select Reset active bin to reset the active bin for a linked set of bins. • Make sure the USB Buffer menu is enabled. Solving printer problems • "Basic printer problems" on page 194 • "Hardware and internal option problems" on page 197 • "Paper feed problems" on page 201 Basic printer problems The printer is not responding Action Step 1 Make sure the printer is turned on. Yes Go to step 2. No Turn on the printer. Is the printer turned on? Step 2 Check if the printer is in Sleep mode or Hibernate mode. Is the printer in Sleep mode or Hibernate mode? Step 3 Check if one end of the power cord is plugged into the printer and the other to a properly grounded electrical outlet. Is the power cord plugged into the printer and a properly grounded electrical outlet? Press the Sleep button to wake the printer from Sleep mode or Hibernate mode. Go to step 3. Go to step 4. Plug one end of the power cord into the printer and the other to a properly grounded electrical outlet.

Section	Page
Contents	2
Safety information	6
Learning about the printer	8
Finding information about the printer	8
Selecting a location for the printer	9
Printer configurations	10
Using the printer control panel	12
Understanding the colors of the indicator and Sleep button lights	13
Additional printer setup	14
Installing internal options	14
Available internal options	14
Accessing the controller board	15
Installing a memory card	18
Installing an Internal Solutions Port	19
Installing an optional card	24
Installing a printer hard disk	25
Removing a printer hard disk	30
Installing hardware options	32
Order of installation	32
Installing optional trays	32
Attaching cables	36
Setting up the printer software	38
Installing the printer software	38
Updating available options in the printer driver	39
Networking	40
Preparing to set up the printer on an Ethernet network	40
Installing the printer on an Ethernet network	40
Preparing to set up the printer on a wireless network	41
Connecting the printer using the Wireless Setup Wizard	42
Connecting the printer to a wireless network using Wi-Fi Protected Setup	43
Connecting the printer to a wireless network using the Embedded Web Server	44
Changing port settings after installing a new network Internal Solutions Port	45
Setting up serial printing	46
Verifying printer setup	47
Printing a menu settings page	47
Printing a network setup page	47
Loading paper and specialty media	48
Setting the paper size and type	48
Configuring Universal paper settings	48
Loading the 250- or 550-sheet tray	48
Loading the 2100-sheet tray	54
Loading the multipurpose feeder	60
Linking and unlinking trays	64
Linking and unlinking trays	64
Creating a custom name for a paper type	65
Assigning a custom paper type name	65
Assigning a custom paper type	66
Paper and specialty media guide	67
Using specialty media	67
Tips on using card stock	67
Tips on using labels	67
Tips on using transparencies	68
Paper guidelines	68
Paper characteristics	68
Selecting paper	69
Selecting preprinted forms and letterhead	69
Using recycled paper and other office papers	69
Storing paper	71
Supported paper sizes, types, and weights	71
Paper types and weights supported by the printer	71
Paper sizes supported by the printer	72
Paper sizes, types, and weights supported by the finishers	73
Printing	75
Printing a document	75
Printing a document	75
Adjusting toner darkness	75
Printing from a flash drive	76
Supported flash drives and file types	76
Printing from a flash drive	77
Printing confidential and other held jobs	78
Storing print jobs in the printer	78
Printing confidential and other held jobs	79
Printing information pages	80
Printing a font sample list	80
Printing a directory list	80
Canceling a print job	80
Canceling a print job from the printer control panel	80
Canceling a print job from the computer	80
Understanding printer menus	82
Menus list	82
Paper menu	83
Default Source menu	83
Paper Size/Type menu	83
Configure MP menu	85
Substitute Size menu	86
Paper Texture menu	86
Paper Weight menu	87
Paper Loading menu	89
Custom Types menu	90
Universal Setup menu	90
Bin Setup menu	91
Reports menu	93
Reports menu	93
Network/Ports menu	94
Active NIC menu	94
Standard Network or Network [x] menu	94
Reports menu	95
Network Card menu	96
TCP/IP menu	96
IPv6 menu	97
Wireless menu	98
AppleTalk menu	99
Standard USB menu	99
Parallel [x] menu	101
Serial [x] menu	103
SMTP Setup menu	105
Security menu	106
Confidential Print menu	106
Disk Wiping menu	107
Security Audit Log menu	108
Set Date and Time menu	108
Settings menu	109
General Settings	109
General Settings menu	109
Flash Drive Menu	114
Print Settings menu	114
Print Settings	117
Setup menu	117
Finishing menu	118
Quality menu	120
Job Accounting menu	121
Utilities menu	123
XPS menu	123
PDF menu	124
PostScript menu	124
PCL Emul menu	124
HTML menu	127
Image menu	128
Help menu	128
Saving money and the environment	130
Saving paper and toner	130
Using recycled paper	130
Conserving supplies	130
Saving energy	131
Using Eco-Mode	131
Reducing printer noise	131
Adjusting Sleep mode	132
Using Hibernate mode	133
Adjusting the brightness of the printer display	133
Recycling	134
Recycling Lexmark products	134
Recycling Lexmark packaging	134
Returning Lexmark cartridges for reuse or recycling	134
Securing the printer	136
Using the security lock feature	136
Statement of Volatility	136
Erasing volatile memory	137
Erasing non-volatile memory	137
Erasing printer hard disk memory	138
Configuring printer hard disk encryption	138
Finding printer security information	139
Maintaining the printer	140
Cleaning the printer	140
Cleaning the printer	140
Emptying the hole punch box	140
Checking the status of parts and supplies	141
Checking the status of parts and supplies on the printer control panel	141
Checking the status of parts and supplies from the Embedded Web Server	141
Configuring supply notifications from the Embedded Web Server	141
Ordering supplies	142
Using genuine Lexmark parts and supplies	142
Estimated number of remaining pages	142
Ordering toner cartridges	143
Ordering an imaging unit	144
Ordering staple cartridges	144
Ordering a maintenance kit	144
Storing supplies	145
Replacing supplies	145
Replacing the toner cartridge	145
Replacing the imaging unit	147
Replacing a staple cartridge	150
Moving the printer	151
Before moving the printer	151
Moving the printer to another location	153
Shipping the printer	153
Managing the printer	154
Finding advanced networking and administrator information	154
Checking the virtual display	154
Modifying confidential print settings	154
Copying printer settings to other printers	154
Restoring factory default settings	155
Clearing jams	156
Avoiding jams	156
Understanding jam messages and locations	158
[x]-page jam, lift front cover to remove cartridge [200–201]	160
[x]-page jam, open upper rear door [202]	163
[x]-page jam, open upper and lower rear door [231–234]	164
[x]-page jam, remove standard bin jam [203]	166
[x]-page jam, remove tray 1 to clear duplex [235–239]	167
[x]-page jam, open tray [x] [24x]	168
[x]-page jam, clear manual feeder [250]	169
[x]-page jam, remove paper, open stapler door. Leave paper in bin. [455–457]	170
[x]-page jam, remove paper, open finisher rear door. Leave paper in bin. [451]	173
[x]-page jam, remove paper, open mailbox rear door. Leave paper in bin. [41y.xx]	174
[x]-page jam, remove paper, open expander rear door. Leave paper in bin. [43y.xx]	175
Troubleshooting	177
Understanding the printer messages	177
Cartridge, imaging unit mismatch [41.xy]	177
Cartridge low [88.xy]	177
Cartridge nearly low [88.xy]	177
Cartridge very low, [x] estimated pages remain [88.xy]	177
Change [paper source] to [custom string] load [orientation]	177
Change [paper source] to [custom type name] load [orientation]	178
Change [paper source] to [paper size] load [orientation]	178
Change [paper source] to [paper type] [paper size] load [orientation]	178
Check tray [x] connection	178
Close door or insert cartridge	179
Close front door	179
Complex page, some data may not have printed [39]	179
Configuration change, some held jobs were not restored [57]	179
Defective flash detected [51]	179
Disk full [62]	179
Disk must be formatted for use in this device	180
Disk near full. Securely clearing disk space.	180
Empty the hole punch box	180
Error reading USB drive. Remove USB.	180
Error reading USB hub. Remove hub.	180
Imaging unit low [84.xy]	180
Imaging unit nearly low [84.xy]	180
Imaging unit very low, [x] estimated pages remain [84.xy]	180
Incompatible output bin [x] [59]	181
Incompatible tray [x] [59]	181
Incorrect paper size, open [paper source] [34]	181
Insert hole punch box	181
Insert staple cartridge	181
Insert Tray [x]	181
Install bin [x]	182
Install Tray [x]	182
Insufficient memory for Flash Memory Defragment operation [37]	182
Insufficient memory, some Held Jobs were deleted [37]	182
Insufficient memory, some held jobs will not be restored [37]	183
Insufficient memory to collate job [37]	183
Insufficient memory to support Resource Save feature [35]	183
Load staples	183
Load [paper source] with [custom string] [orientation]	183
Load [paper source] with [custom type name] [orientation]	184
Load [paper source] with [paper size] [orientation]	184
Load [paper source] with [paper type] [paper size] [orientation]	184
Load Manual Feeder with [custom string] [orientation]	184
Load Manual Feeder with [custom type name] [orientation]	185
Load Manual Feeder with [paper size] [orientation]	185
Load Manual Feeder with [paper type] [paper size] [orientation]	185
Maintenance kit low [80.xy]	185
Maintenance kit nearly low [80.xy]	185
Maintenance kit very low, [x] estimated pages remain [80.xy]	186
Memory full [38]	186
Network [x] software error [54]	186
Non-Lexmark [supply type], see User’s Guide [33.xy]	186
Not enough free space in flash memory for resources [52]	187
Paper changes needed	187
Printer had to restart. Last job may be incomplete.	187
Parallel port [x] disabled [56]	187
Reattach bin [x]	187
Reattach bins [x] – [y]	188
Reinstall missing or unresponsive cartridge [31.xy]	188
Reinstall missing or unresponsive fuser [31.xy]	189
Reinstall missing or unresponsive imaging unit [31.xy]	189
Remove defective disk [61]	189
Remove packaging material, [area name]	189
Remove paper from all bins	189
Remove paper from bin [x]	189
Remove paper from [linked set bin name]	189
Remove paper from standard output bin	190
Replace cartridge, 0 estimated pages remain [88.xy]	190
Replace cartridge, printer region mismatch [42.xy]	190
Replace imaging unit, 0 estimated pages remain [84.xy]	190
Replace maintenance kit, 0 estimated pages remain [80.xy]	190
Replace roller kit [81.xx]	191
Replace unsupported cartridge [32.xy]	191
Replace unsupported fuser [32.xy]	191
Replace unsupported imaging unit [32.xy]	191
Replace wiper	191
Restore held jobs?	191
Serial port [x] disabled [56]	191
Some held jobs were not restored	192
Standard network software error [54]	192
Standard USB port disabled [56]	192
Supply needed to complete job	192
Too many bins attached [58]	192
Too many disks installed [58]	193
Too many flash options installed [58]	193
Too many trays attached [58]	193
Tray [x] paper size unsupported	193
Unformatted flash detected [53]	193
Unsupported disk	193
Unsupported option in slot [x] [55]	194
USB port [x] disabled [56]	194
Solving printer problems	194
Basic printer problems	194
The printer is not responding	194
Printer display is blank	196
Hardware and internal option problems	197
2100-sheet tray problems	197
Cannot detect internal option	198
Internal print server does not operate correctly	198
Tray problems	199
Internal Solutions Port does not operate correctly	200
USB/parallel interface card does not operate correctly	200
Paper feed problems	201
Jammed pages are not reprinted	201
Paper frequently jams	201
Paper jam message remains after jam is cleared	202
Solving print problems	202
Printing problems	202
Confidential and other held jobs do not print	202
Error message about reading the flash drive appears	203
Incorrect characters print	203
Job prints from the wrong tray or on the wrong paper	204
Large jobs do not collate	204
Multiple-language PDF files do not print	205
Print job takes longer than expected	205
Print jobs do not print	206
Printing slows down	207
Tray linking does not work	207
Unexpected page breaks occur	208
Print quality problems	209
Characters have jagged or uneven edges	209
Clipped pages or images	209
Compressed images appear on prints	210
Gray background on prints	211
Horizontal voids appear on prints	212
Incorrect margins on prints	213
Paper curl	214
Print irregularities	214
Print is too dark	216
Print is too light	217
Printer is printing blank pages	218
Printer is printing solid black pages	219
Repeating defects appear on prints	220
Shadow images appear on prints	221
Skewed print	221
Streaked horizontal lines appear on prints	222
Streaked vertical lines appear on prints	223
Toner specks appear on prints	224
Toner fog or background shading appears on prints	224
Toner rubs off	225
Transparency print quality is poor	226
Uneven print density	226
Vertical voids appear on prints	227
Embedded Web Server does not open	228
Contacting customer support	228
Notices	230
Product information	230
Edition notice	230
GOVERNMENT END USERS	231
Trademarks	231
Federal Communications Commission (FCC) compliance information statement	232
Licensing notices	232
Noise emission levels	233
EU waste electronics information	233
Product disposal	233
Static sensitivity notice	233
ENERGY STAR	233
Temperature information	234
Laser notice	234
Laser advisory label	234
Power consumption	234
Product power consumption	234
Sleep Mode	235
Off mode	235
Total energy usage	235
European Community (EC) directives conformity	235
Regulatory notices for wireless products	236
Modular component notice	236
Exposure to radio frequency radiation	236
Industry Canada (Canada)	236
Notice to users in the European Union	237
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	239