Lexmark MS711 User's Guide - Page 220

Troubleshooting 220 Action Yes Step 1 Go to step 2. a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit, and then the cartridge. b Resend the print job. Is the printer printing solid black pages? Step 2 Replace the imaging unit, and then resend the print job. Contact customer support. Is the printer printing solid black pages? No The problem is solved. The problem is solved. Repeating defects appear on prints ) ) ) ) ) ) Action Yes Step 1 Go to step 2. a Replace the imaging unit if the distance between the defects is equal to any of the following: • 47.8 mm (1.88 in.) • 96.8 mm (3.81 in.) • 28.5 mm (1.12 in.) b Resend the print job. Do repeating defects still appear on prints? Step 2 Contact customer a Replace the fuser if the distance between the defects is equal to either support. of the following: • 87.9-92.7 mm (3.46-3.65 in.) • 95.2 mm (3.75 in.) b Resend the print job. Do repeating defects still appear on prints? No The problem is solved. The problem is solved.